Only if you have no where else to go
Posted Jul 19, 2016 on Hotels
Stayed on our way home to Southern California from Idaho so we checked in rather late. Alex was phenomenal,very friendly,quick check in and fresh cookies. The room was dated,bed uncomfortable,wall air conditioner cooled the main room but left the bedroom hot. Free breakfast was not impressive. No pool and Jacuzzi was broken,room key didn't work half the time. Daytime staff typical California snobbery,poor customer service skills.
Comment from Hotel Management
Jul 22, 2016 by Matt, Hotel Management
Thank you so much for choosing to stay with us during your trip home to Southern California. I really appreciate you letting us know about your experience. Alex is a great asset to our team and I'm truly happy he was phenomenally friendly! While parts of your visit were great and above your expectations, I am very sorry that much of it was not. I'm glad you shared your feelings and I truly hope that your review provides a personal account and testament to the changes our hotel needs.