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Reviews of California Inn & Suites Rancho Cordova - Sacramento

3 out of 5
California Inn & Suites Rancho Cordova - Sacramento
10800 Olson Dr, Rancho Cordova, CA

Reviews

5.8
Rating 10 - Excellent. 196 out of 1002 reviews" "
Rating 8 - Good. 181 out of 1002 reviews" "
Rating 6 - Okay. 171 out of 1002 reviews" "
Rating 4 - Poor. 143 out of 1002 reviews" "
Rating 2 - Terrible. 311 out of 1002 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ayesha

Liked: Amenities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Jam

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing ass bout
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Jam,Thank you so much for your positive feedback! We’re thrilled to hear that you enjoyed your stay with us & our staff were able to provide you friendly & helpful service. We’re happy to hear that we provided you clean & comfortable room, our location is very convenient for your needs. We appreciate your business & welcome you back soon.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room I got front door didn’t lock. Second room I got tv didn’t work
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Daniel,Sorry to hear that you are not satisfied with your stay. Please let us know if you have any issues. We will definitely address it. Thank you.

2/10 Terrible

Ritsuko

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear RitsukoSorry to hear that you’re not satisfied with your stay. Please let us know if you encounter any issues. We will definitely address it. Thank you

6/10 Okay

Rebeca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 9, 2024
Dear Rebecca,I appreciate your feedback. If you encounter any issues, we will definitely address it. Thank you

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Mostly would never come back
Stayed 1 night in Apr 2024
Response from GM on Apr 5, 2024
Dear Robert,We’re disappointed that we are felt short of your expectations. We’re working hard to improve our services in order to provide best customer service for our guests. So we appreciate your honesty.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Dear Jeffery,I appreciate your positive feedback! We’re thrilled to hear that you enjoyed your stay with us & our staff were able to provide you friendly & helpful service. We’re happy to hear that we provided you clean & comfortable room, our location is very convenient for your needs. We appreciate your business & welcome you back soon.

10/10 Excellent

Mariah

Stayed 2 nights in Mar 2024

10/10 Excellent

Jamison

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Jamison,I appreciate your positive feedback! We are working hard to satisfy our guests. We are looking forward to having you in future. Thank you so much

10/10 Excellent

GeeGee

Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear GeeGee,I appreciate your feedback. We’re thrilled to hear that you enjoyed your stay with us & our staff were able to provide you friendly & helpful service. We’re happy to hear that we provided you clean & comfortable room, our location is very convenient for your needs. We appreciate your business & welcome you back soon.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
I absolutely appreciate this place because it is a very convenient distance for mt job and my kid's school. I super appreciate the lovely Lady at the front desk Jay..thank you for being so kind. and Olivia thank you for everything. I see they are upgrading a lot of rooms. I hope to see this place thrive & be here for years to come.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Stephanie, We really appreciate your feedback. We are working hard to satisfy our customers. We are looking forward to having you in near future. Thank you so much.

2/10 Terrible

christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Christina,sorry to hear that you did not enjoy your stay with us. We apologize for any inconvenience you have experience with. Please let us know if you encounter any issues. We will definitely address it. Thank you

10/10 Excellent

Nick

Business traveler
Liked: Amenities
Safe
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Nick,Thank you so much for your positive feedback! We’re thrilled to hear that you enjoyed your stay with us & our staff were able to provide you friendly & helpful service. We’re happy to hear that we provided you clean & comfortable room, our location is very convenient for your needs. We appreciate your business & welcome you back soon.

8/10 Good

James

Disliked: Staff & service
The bed was fluffy and very comfortable however ac didnt work.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear James,I appreciate your feedback. If you have an issue with the AC, our maintenance is out there to fix it or transfer you to a new room. Thank you for understanding.

8/10 Good

James

Friendly enviroment
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear James,I appreciate your feedback. We are looking forward to having you in future. Thank you so much.

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one cleaning my room nor was there any staff on the premises to assist me when I came to the office.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Michael,Sorry to hear you situation! There is at least one person in the front office. Please check with them ; we’re all working hard to satisfy our customers. Thank you

4/10 Poor

Lauren

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, I cannot recommend staying at this location. Although I booked a non-smoking room, the entire room smelled of smoke. The initial part of the evening was quiet, and the staff was very helpful in accommodating my request for a quiet part of the property. The front desk staff were very kind and helpful which is a positive for this stay. Unfortunately, in the middle of the night, there were loud disruptions and ruckus coming from the outside. I got a terrible nights sleep and was not comfortable my entire stay.
Stayed 2 nights in Feb 2024
Response from GM on Mar 11, 2024
Dear Lauren,We’re disappointed that we are felt short of your expectations. We’re working hard to improve our services in order to provide best customer services for our guests. So we appreciate your honesty. Thank you

6/10 Okay

Chris

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Chris,I appreciate your feedback! If you encounter any issues please let us know. We will definitely address it. Thank you so much.

4/10 Poor

Aziz, san francisco

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It’s ok not clean and confortable not again thanks
Stayed 1 night in Mar 2024
Response from GM on Mar 7, 2024
Dear Aziz,I am sorry to hear that your are not satisfied with your stay with us. Please let us know if you encountered any specific issues. We will definitely address it. Thank you

2/10 Terrible

Deepak

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is maintained like cheap motel. Very dirty, scary, smelly and very unhygienic. It was very difficult to spend one night in that dirty room for $90 a night, while this place doesn’t even deserve $10 a night. It looked like this place is only for homeless druggies.
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Dear Deepak,We’re disappointed that we are felt short of your expectations. We’re working hard to improve our services in order to provide best customer services for our guests. So we appreciate your honesty.

2/10 Terrible

augustus

Stayed 2 nights in Jan 2024
Response from GM on Jan 25, 2024
Dear Augustus,I am sorry to hear that you are not satisfied with your stay with us. Please let us know if you encounter any issues. We will definitely address it immediately. Thank you

2/10 Terrible

Erica

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 19, 2024
Dear Erica,We’re disappointed that we are felt short of your expectations. We’re working hard to improve our services in order to provide best customer services for our guests. So we appreciate your honesty.

10/10 Excellent

Mary

Traveled with family
Great stay.
Stayed 2 nights in Jan 2024
Response from GM on Jan 18, 2024
Dear Mary,Thank you so much for your positive feedback! We’re thrilled to hear that you enjoyed your stay with us & our staff were able to provide you friendly & helpful service. We’re happy to hear that we provided you clean & comfortable room, our location is very convenient for your needs. We appreciate your business & welcome you back soon. thank you so much.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from GM on Jan 3, 2024
Dear Bobby,Thank you so much for your positive feedback! We’re thrilled to hear that you enjoyed your stay with us & our staff were able to provide you friendly & helpful service. We’re happy to hear that we provided you clean & comfortable room, our location is very convenient for your needs. We appreciate your business & welcome you back soon.

8/10 Good

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient spot, great staff. Outdated a/c unit, some things at the hotel are ik poor shape
Stayed 1 night in Dec 2023
Response from GM on Dec 25, 2023
Dear Jess,I appreciate your feedback! We’re thrilled to hear that you enjoyed your stay with us & our staff were able to provide you friendly & helpful service. Thank you so much

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and close to shopping areas
Stayed 1 night in Sep 2023
Response from GM on Dec 22, 2023
Dear Jess,We appreciate your positive feedback. We’re thrilled to hear that you enjoyed your stay with us & our staff were able to provide you friendly & helpful service. We’re happy to hear that we provided you clean & comfortable room, our location is very convenient for your needs. We appreciate your business & welcome you back soon.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. It was good for the price.
Stayed 1 night in Dec 2023
Response from GM on Dec 22, 2023
Dear Mary,We appreciate your positive feedback. We are constantly working hard to improve our services. We’re looking forward to seeing you soon. Thank you

2/10 Terrible

Living Hope

Stayed 2 nights in Dec 2023
Response from GM on Jan 3, 2024
We’re disappointed that we are felt short of your expectations. We’re working hard to improve our services in order to provide best customer services for our guests. So we appreciate your honesty

10/10 Excellent

Ryan

Stayed 2 nights in Nov 2023
Response from GM on Nov 21, 2023
Dear Ryan,I appreciate your positive feedback. We’re thrilled to hear that you enjoyed your stay with us & our staff were able to provide you friendly & helpful service. We’re happy to hear that we provided you clean & comfortable room. We appreciate your business & welcome you back soon.

10/10 Excellent

Daniel

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay ;)
Excellent service!!
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Dear Daniel,I appreciate your feedback! We’re working hard to improve our services in order to provide best customer services for our guests. We are looking forward to having you soon. Thank you

10/10 Excellent

Sara

Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Dear Sara,I appreciate your feedback. We’re working hard to improve our services in order to provide best customer services for our guests. We’re looking forward to having you in future.

6/10 Okay

Darren

Business traveler
Liked: Room comfort
You don't always get what you want!
The place is what anyone should expect for a hundred dollars a night. No coffee in the morning, TV was a pain in the ass, noisey people upstairs and fake wood flooring only make it that much worse!!!! I don't do road rage antics but I did go upstairs politely. Family of Four. No English.Japenese! 🙄
After the trip and stay at motel
Went out of town for this! No more motels
Winning! Lol
Stayed 1 night in Oct 2023
Response from GM on Nov 15, 2023
Dear Darren,I appreciate your feedback. We’re working hard to improve our services in order to provide best customer services for our guests. We’re looking into issues you mentioned. Thank you

8/10 Good

Pamela

Stayed 1 night in Nov 2023
Response from GM on Dec 22, 2023
Dear Pamela,We’re thrilled to hear that you enjoyed your stay with us. We’re happy to hear that we provided you clean & comfortable room, our location is very convenient for your needs. We appreciate your business & welcome you back soon.

8/10 Good

Daniel L

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from GM on Nov 15, 2023
Dear Daniel,I appreciate your positive thoughts. We’re working hard to improve our services in order to provide best customer services for our guests. Thank you so much.

8/10 Good

Ong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 31, 2023
Dear Ong,I appreciate your your feedback. We’re working hard to improve our services in order to provide best customer services for our guests. Thank you so much.

6/10 Okay

Yadwinder

Liked: Staff & service
Disliked: Property conditions & facilities
I didnt even stay the night i left early
Stayed 1 night in Oct 2023
Response from GM on Oct 31, 2023
Dear Yadwinder,I appreciate your feedback. If you encountered any issues please let our staff know & they will take immediate steps. Thank you

6/10 Okay

Michele

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was really uncomftorable hard and can feel all the springs
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Dear Michele,I appreciate your feedback. We will definitely look into this issue & do our best to address it. Thank you for letting us know & we hope to see you again.

6/10 Okay

Jessica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roach found upon entering, milapeed in bath tub. , bar in shower broke through both sides, dirty walls , bathroom slide out door with terrible patch work from huge hole , definitely not worth the money.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Jessica,We have a pest control service regularly treating the room, every 20 rooms per month. We apologize for any inconvenience you have experience with. We are looking into the issues & definitely address it. Thank you

10/10 Excellent

Elena

Stayed 1 night in Oct 2023
Response from GM on Nov 15, 2023
Dear Elena,I appreciate your positive thoughts. We’re working hard to improve our services in order to provide best customer services for our guests. Thank you so much.

2/10 Terrible

Blair

Traveled with family
Disliked: Property conditions & facilities, room comfort
A dive
For $160 it was a dive. Only one face cloth and no hand towels. Bed was lumpy and you could feel the springs. Noisy.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear Blair, sorry to hear that you did not enjoy your stay with us. We apologize for any inconvenience you have experience with. We are looking into the issues & definitely address it.

6/10 Okay

John

Liked: Staff & service
No hair dryer and the TV remote didn’t work
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear John,We apologize for any inconvenience you have experience with. We have 24/7 service. We are always allowed to call the front desk for dryer & remote control. Thank you

2/10 Terrible

Carla

Stayed 2 nights in Oct 2023
Response from GM on Nov 15, 2023
Dear Carla,Sorry to hear that you are not satisfied with your stay. Please let us know if you have encountered any issues. We will definitely addressed it.

8/10 Good

Victor

Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Dear Victor,I appreciate your feedback! We’re working hard to improve our services in order to provide best customer services for our guests. Thank you so much.

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible - Worst Experience
It was horrible. I could not stay there due to roaches and the door would not lock . I was staying by myself and had to leave and keep driving due to feeling unsafe there.
Stayed 1 night in Oct 2023
Response from GM on Oct 15, 2023
Dear Jenny,We’re disappointed that we are felt short of your expectations. We’re working hard to improve our services in order to provide best customer services for our guests. So we appreciate your honesty.

2/10 Terrible

Jeremiah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here until renovations are made!!
Horrible hotel. DO NOT STAY HERE. I strongly advise against staying at this hotel. Here's a rundown of the many issues we encountered during our stay: First, the receptionist wasn't sure which rooms had been cleaned when we checked in, so they had to check. We also noticed that people were living in RVs in the parking lot. The room itself was in poor condition, with dirty, poorly patched walls and non-functional lights above the beds. The air conditioning didn't cool the room properly and made crackling and popping noises all night. The sink faucet was loose and had to be held down before turning it on. The plug to the hair dryer was broken open, exposing its insides, and had to be plugged in six inches from the sink. When we turned on the shower, black dirt came out initially, and while it cleared up, the faucet would not turn off properly. They only provided two towels and two washcloths for a room with two queen beds, and the quality of the towels was very poor. We also encountered several cockroaches during our stay, including one that ran out from behind the TV. In fact, we found numerous cockroaches behind the picture in the bathroom, which my daughter bumped into while grabbing her towel. There was no phone, clock, or coffee pot in the room and no way to call the front desk. If every other hotel in the area wasn't sold out due to Aftershock, we would have left this one immediately. I strongly advise against staying at this place until renovations are made.
Stayed 3 nights in Oct 2023
Response from GM on Oct 10, 2023
Dear Jeremiah,Sorry to hear that you did not enjoy your stay with us. We apologize for any inconvenience you have experience with. We are looking into the issues & definitely address it. Thank you

8/10 Good

Phi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Oct 10, 2023
Dear Phi,I appreciate your feedback! We’re working hard to improve our services in order to provide best customer services for our guests. We are looking forward to having you in future. Thank you so much.

2/10 Terrible

Patti

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Dear Patti,Sorry to hear that your are not satisfied with your stay with us. Please let us know if you encountered any issues. We will definitely address it. Thank you

2/10 Terrible

Lori

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property has really gone downhill, the lady at the check-in was great, very personable And helpful, unfortunately the hotel property is not her fault. We booked for three nights, and when we got there and saw how awful it was, we tried to check out early we were even willing to stay and pay for the first night, they would not let us get a refund for the next two nights, so unfortunately, we ended up staying all three nights, the bed felt like we were sleeping on a boxspring, the towels and face cloths we’re all stained, and we’re super thin felt like they came from the dollar store. Lots of people in an out. It was noisy and a lot of pot smoking going on. Definitely felt sketchy. My biggest disappointment was that I even paid for the insurance on the room yet still could not get a refund for two of the three days, not sure what the point of getting insurance is? I will definitely never stay at this property again and would definitely not recommend it to anyone that I care about.
Stayed 3 nights in Sep 2023
Response from GM on Oct 9, 2023
Dear Lori, Sorry to hear that you encountered issues. When you booked with the 3rd party, money goes to them, we don’t have control over it. Thank you

2/10 Terrible

Nauman, Corona

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poorly maintained and run. Would not recommend
Stayed 2 nights in Oct 2023
Response from GM on Oct 10, 2023
Dear Nauman,We’re disappointed that we are felt short of your expectations. We’re working hard to improve our services in order to provide best customer services for our guests. So we appreciate your honesty. Thank you

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from GM on Oct 10, 2023
Dear Jonathan,We appreciate your feedback. We’re working hard to improve our services in order to provide best customer services for our guests. Thank you so much