Not going back
Posted Aug 28, 2016
I asked for "A quiet room on the top floor". I was given my room which was right next to the elevator. I thought...well, they know their hotel and which rooms have which guests...so I went into my room. At 6:00am the next morning I was awakened by a lot of noise...people talking, objects being drug across the floor, doors closing, bumps on the walls. It lasted for at least 20 minutes. After 10 min, I gave up on sleeping and got up since I had no choice. When I checked out I asked the clerk, "Does the cleaning staff start at 6am..do they gather near the room I was in?" He looked at the map of the property and finally said, "I really don't know..." I asked for the manager and he said, "There aren't any managers here on the weekend". I checked out...not rested, and not ready to resume my drive to Oregon. I called the manager and left a voice mail explaining the situation and offering her a chance to make things right; we did not reach an agreement. If nothing else, a person paying for a hotel room should get a night of rest..and not have to get up at 6:00 am on a Sunday when a perso needs sleep.
Comment from Hotel Management
Aug 31, 2016 by Guest Relation Manager, Hotel Management
Thank you very much for taking the time to write this review. Here at the Springhill Suites by Marriott, we strive for excellence in all that we do. Being a hotel managed by Johnson Hospitality, we take our guest's feedback very seriously. We will use your comments to continue to improve our products and our customer experience.