Ratings based on 122 Verified Reviews

4.3 out of 5
75% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Mols, MN

Nice motel with a beautiful views of the mountains

Posted Feb 19, 2017
Pros: Clean, comfortable, nice breakfast.
Location: Lots to do. This motel is located in a college town.
I was not happy to pay $25.00 a night for my little dog. Also I was charged $54.00+ for two nights and the charge on my card was $74.00+. We will not stay at that motel again.
1 out of 5
by A verified traveler

Awful experience and even worse customer service..

Posted Dec 28, 2016
I understand that working on a holiday isn't always pleasant, however, if you do happen to be working and in the hospitality business, you should be just that, hospitable. The room was dirty and multiple things broken, with a sleepless night to follow. When we brought this to the attention of the front desk AND Expedia, we were told there was nothing they could do, because it's Christmas and there is no manager. Night 2, after having the people above us playing what sounded like tackle football (again), keeping us up from 8pm until 6am both nights, I went to the front counter to make a noise complaint. They did call the room above, who then blamed the floor above them. Nothing was done, and I'm sorry, I'm not going to hear the 3rd floor from the main floor. We asked for a refund so we could go elsewhere and were told they couldn't do anything, because again there was no manager. We were then told that once one was available, they would be in contact with us to discuss our terrible experience. It's Wednesday, still nothing. Angry at the wasted hard earned money of mine, I will never use choice hotels or Expedia in the future. This experience has tarnished both reputations.
Comment from Hotel Management
Jan 9, 2017 by Tammy Mayhew, Hotel Management
Please accept my apologies I was not made aware of this situation during or after your stay. I did look into our log books and nothing was reflected as being reported by our team. Again my apologies. If I had known this would have been handled differently.
5 out of 5
by A verified traveler

great stay

Posted Nov 23, 2016 on Hotels
It was a great stay for a night in town.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you!
3 out of 5
by A verified traveler from US

Posted Nov 18, 2016
Bathroom was not clean. We had Dirty wash cloths still in the shower, and no toilet paper. The one vending machine that worked charged $411.25 for water.
Comment from Hotel Management
Nov 21, 2016 by TMGM, Hotel Management
Mariano, thank you so much for your patronage and for your constructive feedback. While noone likes to receive complaints I do appreciate it when one of our valued guests takes their time to provide us information that we can use to assure this type of thing does not happen again. Again I am so sorry that this happened.
5 out of 5
Recommended
for Everyone
by A verified traveler from Coolidge, AZ

Posted Oct 29, 2016
Check in was great! The young man had great customer service!
Comment from Hotel Management
Nov 3, 2016 by TM, Hotel Management
Thank you!
5 out of 5
by A verified traveler

Posted Oct 1, 2016 on Hotels
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you for your patronage and for your five star rating.
5 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you for your patronage and your 5 star rating!
5 out of 5
by A verified traveler

Posted Sep 17, 2016 on Hotels
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Thank you for your patronage and for your 5 star rating!
4 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Clean hotel friendly staff

Posted Aug 21, 2016
We stay at this hotel frequently visiting our father in Thatcher. It's usually quiet and there's a small indoor hot tub and pool which is a bonus.
Comment from Hotel Management
Aug 26, 2016 by Tammy Mayhew, Hotel Management
Thank you so much for your patronage and for taking your time to provide us with your comments and feedback. We were very pleased to see that you enjoyed your stay while you were here visiting your dad. As always, please have safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mesa

Nice Hotel. Great location. Loved my stay.

Posted Aug 1, 2016
Pros: Clean and comfortable.
Location: Must eat at the Kainoa's Hawaiian Grill. Food and the fruit drinks are awesome.
The staff was so nice. The recommendation they gave for dinner was awesome. Really enjoyed my stay. Better then some resorts.
Comment from Hotel Management
Aug 3, 2016 by TMGM, Hotel Management
Thank you so much for your patronage and for taking your time to provide us with your comments and feedback. We were so pleased to see that you enjoyed your stay and that your room was clean and comfortable. As always, please have safe travels