Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
31% of guests recommend
2.6 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by Cheryl from Toronto

Almost average

Posted May 19, 2015 on Hotels
We booked and prepaid through Hotels.com. When we arrived, we were told that we needed to pay through expedia. Took almost an hour to sort out. The receptionist was friendly and helpful, however, Hotels.com actually became rude towards her while she was trying to straighten out the problem. We stayed two nights and for some reason the room was not cleaned, or beds made in between nights. Disappointing overall.
1 out of 5
by Robert from Pierson, Mi.

Bad Experience???

Posted Apr 21, 2015 on Hotels
Dirty room. Could see where mold was and still there. The curtain were starting to come down. The bed looked like some other people slept in it and they just pulled the bedding up.The people acted like there didn't care if you were there or not. They weren't even dressed professionally.
1 out of 5
by sherjeel hanif from Saginaw

mold on walls

Posted Apr 15, 2015 on Hotels
it was horrible and scary, room was extremely dirty, bathroom was horrible
3 out of 5
by A verified traveler

It was nice but was mad the pool was closed.

Posted Mar 7, 2015
My experience was nice and comfortable. The hotel staff was friendly and respectable.
4 out of 5
by A verified traveler

Great price for clean room and nice staff.

Posted Jan 29, 2015 on Hotels
Look... there is nothing fancy about this hotel and it is clear it is struggling and in need of a total renovation. However, the staff was super friendly, the room VERY clean and comfortable and it met my needs. Stayed there while in town on business and it was perfect. Great price as well. Hope this place can make it.
Comment from Hotel Management
Apr 18, 2015 by Ryannon, Hotel Management
Thank you for taking the time to write about your recent experience at our hotel. I am glad that overall your stay was enjoyable and we were able to accommodate you comfortably. We have recently changed management and are in the process of doing renovations. We hope to see you in the future so that you may see all of the positive changes we have made.
1 out of 5
by A verified traveler

Scary.....

Posted Jan 18, 2015
Do not get caught in the low rates. It was a scary place. The halls were dim and very very cold. The entry door in back of hotel did not even close. When we got to our 4th floor room it was cold. I looked around it was ok. We left and went to dinner the neighborhood was a little ruff. When we came back and I realized we were only one of maybe 5 cars in the lot I realized no one was staying here. I told my husband I could not stay here. The staff were very nice and she refunded my money and asked me to fill out a complaint form. I know you get what you pay for but this was a very poor hotel.
Comment from Hotel Management
Mar 6, 2015 by Ryannon, Hotel Management
Thank you for taking the time to write about your experience at our hotel. I would like to apologize that hallway was cold and and that you did not feel secure in the hotel. We have recently changed management and are currently renovating our hotels and rooms. I hope that you will stay with us again in the future and see all of our improvements.
3 out of 5
by A verified traveler from Windsor, Canada

Fine if you aren't there for the hotel

Posted Dec 22, 2014
My fiancé and I stayed at this hotel close to Christmas for the sole purpose of visiting Birch Run to Christmas shop. When we arrived the receptionist was quite friendly but a the security guard wearing a full on ski mask fooled me into a heart attack thinking we were being robbed. When we were trying to pick up some alcohol in Saginaw we had to go to a really shady place where the employees were behind like 6cm of bullet proof glass. PS get your beers at Meijer before you get to Saginaw. The room was absolutely FREEZING when we got into it. The heat must not have been turned on for weeks! We wore our coats to bed and it was fine the next morning. Good TV programming. Pool was down when we were there but the atrium area looked nice. Comfy bed. Can't beat it for the price, just be willing to laugh at yourself for staying somewhere so cheap.
Comment from Hotel Management
Jun 27, 2015 by Ryannon, Hotel Management
Thank you for taking the time to write about your recent experience at our hotel. I am glad that overall you enjoyed your stay but would like to apologize for the issues you did have. We have very recently changed management and are in the process of making many improvements including re-training our staff, as well as renovating our hallways and rooms. In the future we will be more than happy to direct to the very nice areas of Saginaw for your shopping and dining needs. We hope that you will try us again in the future when we have completed renovations so that you may see how great our hotel can be.
2 out of 5
by A verified traveler from Ontario

Hotel has seen better days!

Posted Dec 19, 2014
Nice staff but the building is looking quite run down. The whole pool area is closed for maintenance- but we didn't see any work being done the 3 days we were there. Curtain rod in our bathroom was broken so the shower curtain just hung in a bunch in the middle. There is no heat in the hallways of the second floor- it's as cold as outside- so a cold breeze blows under the door. Our room heater didn't work well either so our room was cold.
Comment from Hotel Management
Jul 4, 2015 by Ryannon, Hotel Management
Thank you for taking the time to write about your experience at our hotel. I would like to apologize that you did not enjoy your stay, and for the maintenance issues that you experienced. Every guest should have a warm room and a room free of maintenance problems, and I am sorry that was not the case. We have very recently changed management and will be making many improvements including renovating our rooms and hallways. I hope that you will give us another chance by coming to see our improvements and how great our hotel can be.
1 out of 5
by A verified traveler

Nasty!

Posted Dec 13, 2014
Doors going outside didn't lock. Blankets were filthy. Shower curtain was discustingly dirty. Coffee pot had not been cleaned since the last person used it. It stuck like must and cigarette smoke. We didn't even stay. It pas horrible.
Comment from Hotel Management
Jun 13, 2015 by Ryannon, Hotel Management
Thank you for taking the time to write about your experience at our hotel. I would like to apologize for the issues you had. Cleanliness is our top priority and we fell short in that goal. The security doors is another issue that we are looking into correcting immediately. We have very recently changed management and are in the process of making many improvements including re-training our staff and renovating our rooms and hallways. I sincerely hope that you will give us another change in the future to show you how great our hotel can be.
1 out of 5
by A verified traveler

The worst Hotel ever

Posted Dec 4, 2014 on Hotels
We checked in and saw the room and immediately checked out. The room was horrible and I can't believe hotels.com even offered this hotel. The rooms were very dirty...I don't know what on the curtains and bed spread. I felt I needed a shower after just standing in the room.
Comment from Hotel Management
Apr 25, 2015 by Ryannon, Hotel Management
Thank you for taking the time to write about your experience at our hotel. I would like to apologize that the room you were given was not up to par. We have very recently changed management and are making many improvements. This includes renovating our rooms and hallways, as well as re-training much of our staff. We hope that you will give us another chance in the future to show you all of our changes and how great we can be.