Suite, 1 King Bed, Non Smoking, Jetted Tub | Room amenity
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Reviews of Best Western Plus of Birch Run/Frankenmuth

2.5 out of 5
Best Western Plus of Birch Run/Frankenmuth
9087 Birch Run Rd, Birch Run, MI

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 172 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady with longer dark hair and glasses was very friendly and welcoming and made check in and out easy and seamless. The breakfast attendant was also very nice and helpful and made sure we had everything we needed. The pool and hot tub were both relaxing and clean. I really can’t think of anything that wasn’t perfect. I will definitely be staying here again it was a great family hotel.
Stayed 2 nights in Mar 2024
Response from Management on Apr 8, 2024
Thank you for your feedback.

10/10 Excellent

Donatta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly location was clean close to shopping centers and restaurants
Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Thank you for your feedback.

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always our preferred place to stay in the area. Perfect location and excellent price. Free breakfast and pool are great highlights.
Stayed 2 nights in Mar 2024
Response from Management on Apr 8, 2024
Thank you

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service
It was a nice retreat. The jacuzzi didnt work but evenso the fireplace and room worked well.
Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Thank you for your feedback.

6/10 Okay

Zack

Liked: Cleanliness, staff & service
Feel like pool looked bigger in pics uts rather small other thanbyhat good hotel
Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Thank you for your feedback.

10/10 Excellent

Brion

Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and quiet, well lit and the beds were comfortable.
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for your feedback.

8/10 Good

Angelica

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hallway to my room smelled of wet mold. The odor was strong. The toilet kept draining all night long. The toilet was also wobbly. There was hair on the conditioner bottle in the shower, as well as the small face towel by the sink. On the other hand, the front desk was nice and very accommodating to my requests. The breakfast was okay for the cost of the stay. It would be convenient if there were usb ports for the chargers on the nightstand/lamps.
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for your feedback.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had issue during check in. Was resolved. Staff very helpfull and professional
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for your feedback.

8/10 Good

christopher

Liked: Cleanliness, staff & service
The pool water was cold and jacuzzi’s jets weren’t working correctly and the water wasn’t very hot!
Stayed 2 nights in Feb 2024
Response from Management on Mar 5, 2024
Thank you

6/10 Okay

Lynn

Traveled with family
Disliked: Amenities, property conditions & facilities
Disappointed after staying at many different lovely BWP locations across the country. Slow check in with only one staff. Ice and snow in front of all the side doors where I was directed to park and unload, no hand carts to move luggage. Drains in the shower and sink were plugged. Dark reddish brown finger prints on the bathroom door. Only 2 bath towels in the room and 2 trips to the front desk because they were “forgotten”. Pool towels front the desk looked like cleaning rags. Hot tub only warm, and no pressure in the jets. Swimming pool and pool area were cold. Beds comfortable, breakfast good.
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Mariah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Clean. Friendly staff. Only thing is that the fitted sheet and a hand towel had a stain. Im sure they were clean and the stains didn't come out, but still gross to find. I would stay here again.
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Tom

Stayed 3 nights in Feb 2024
Response from Management on Mar 22, 2024
Thank you for the rating.

10/10 Excellent

John

Traveled with group
Liked: Amenities
This hotel was very clean. The staff was pleasant and helpful. I would definitely recommend it. J.
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Mar 5, 2024
Thank you

4/10 Poor

Marilynne

Traveled with group
The room was clean and nice. Arrival at night is very difficult to find the entrance. It is right before a highway ramp and unmarked. I would never stay here again as no warning From front desk best access to our room. We came in main entrance walked up 4 flights of stairs - no elevator - then down very long hallways - then down 1 flight then down 2 more long hallways - with no help with our luggage. It was terrible! Will not stay here again. And can you imagine if you had a fire! Very poor design!
Stayed 1 night in Jan 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Stephen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant, overall it was clean, a good breakfast setup, my only complaint is the pool water was too cold. It didn't bother the kids though
Stayed 2 nights in Jan 2024
Response from Management on Mar 5, 2024
Thank you

8/10 Good

Lisa

Traveled with partner
Liked: Staff & service, amenities
It could have been cleaner.
Stayed 2 nights in Jan 2024
Response from Management on Mar 5, 2024
Thank you

6/10 Okay

Ashton, Burton

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Jan 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Tammy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. 3nights. The kids loved it. Amazing coffee machine. The young lady at the front desk is friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Management on Mar 5, 2024
Thank you

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Mar 5, 2024
Thank you

8/10 Good

Paul

Traveled with family and small children
Liked: Staff & service
Staff were great. Property was okay. Conviently located for the purpose of our trip.
Stayed 1 night in Dec 2023
Response from Management on Mar 5, 2024
Thank you

6/10 Okay

Tricia

Liked: Cleanliness
Disliked: Staff & service
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Lara

Liked: Cleanliness, staff & service
Great little hotel. Small room but perfect for us. Everything was clean. Quiet hotel. Delicious breakfast with lots of options. Friendly staff. Lots of shopping (birch run shops) nearby
Stayed 1 night in Jan 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

ricky

Stayed 1 night in Dec 2023
Response from Management on Mar 5, 2024
Thank you

6/10 Okay

James

Traveled with family
Ok stay.
It was ok. Disappointed that there was a bar on premises.
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald, Canton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management host and cleaning service were all excellent. Very friendly, very polite very grateful for each, and everyone of them I suggest, or recommend a raise for them all!
Stayed 3 nights in Dec 2023

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Place
We enjoyed our stay; however, the beds were very uncomfortable. I think the mattresses need updated. Other than that, we had no problems at all.
Stayed 3 nights in Dec 2023

6/10 Okay

Samantha

Traveled with family
Stayed 2 nights in Dec 2023
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Tiina

Stayed 1 night in Dec 2023
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's reasonably priced, easy to find, has a bar in the lobby area. The rooms toward the back are kind of laid out oddly. The entry door doesn't lock, every other hotel I've ever stayed at that has other entrances besides the lobby has had room key activated exterior door locks.
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Stayed 1 night in Dec 2023

8/10 Good

John

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a very nice time during our stay. Our room was clean, and we had our linens restocked daily when we had breakfast in the dining area near the lobby. This was included with our stay. The staff were friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

6/10 Okay

Cynthia

Traveled with partner
Disliked: Amenities
We found the body wash to be empty when we showered the first day. To spite assuring us our room would be cleaned daily we returned late in the afternoon to find housekeeping had not cleaned our room. The manager said that they had left for the day but brought us clean towels. When I mentioned it to the front desk staff on checkout they rolled their eyes. The pool and hot tubs were both cloudy and smelled off. Beds were comfortable and the rooms are a good size. Overall I would have expected better at the price point they are charging for the room.
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you for your feedback.

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

8/10 Good

TODD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay everyone was so kind and the breakfast was delicious
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

6/10 Okay

Dolores

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Dec 12, 2023
Thank you

10/10 Excellent

Jean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, quiet and convenient for our needs. The bed was wonderful but we hated the little square bed pillows.
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

2/10 Terrible

Donald, Muskegon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My first problem was that I reserved a non-refundable room on the second floor not knowing that their elevator was broken and I am handicapped with a walker and bad legs. I found out after I had placed my reservation. I called Best Western and Page helped me to get a room on the first floor. That was great. I did not have to walk upstairs with my luggage. For one thing the room was not accessible and was a considerable distance from the office, bar, and breakfast area. The tub and toilet was in it’s own very little room with no handrails to hold on to. I could barely make it around in the room with my walker. The heater in the room was so hot that I had to turn the digital thermostat down to 62 degrees before the room was cool enough to sleep in. Each morning I was waking up to bug bites. I finally found the culprit on the shower in the bathroom. Toilet was not elongated and low to the floor. Toilet paper is in your way trying to sit down on the toilet. There were not enough towels in the room for 3 people. No towels in the pool area. We had to walk back to our room dripping wet with water to get our towels from the room. There was suppose to be a benefit package given to rewards customers but they were out. When I asked about the fireplace not being on in the lobby they said it was broke. The breakfast was great but the food was the same the 2 days we were there. The hot tub was working but the water was not hot or swirling like it is suppose to do. Pool water was cold. The
Stayed 2 nights in Nov 2023
Response from Management on Dec 12, 2023
Thank you for your feedback.

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was better than I expected and only 5 minutes from Frankenmuth. They had a decent breakfast the 2 mornings and desk help was friendly.
Stayed 2 nights in Nov 2023
Response from Management on Dec 12, 2023
Thank you