Ratings based on 166 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from grand rapids, mi

Pleasantly surprised

Posted Nov 13, 2016
Pros: This hotel was a very good value for our family. The pools and hot tub were excellent and clean, the breakfast was well above my expectations. The location was also great as it was adjacent to the bowling alley arcade where my family fully enjoyed themselves.
Cons: The room had a shirt in the dresser from guests past- that was pretty gross. The room itself was fine and the bed was okay. Nothing spectacular.
Location: Gimmicks bowling alley, restaurant, arcade. Very fun! Also the convention center is right next door.
Comment from Hotel Management
Nov 16, 2016 by front desk manager Eric Schulz, Hotel Management
Thank you for your feedback we are glad you enjoyed your stay we applogize and always strive for all of our guest to have a pleasant stay so this is something to correct thank you and have a wonderful day
4 out of 5
by A verified traveler from Florida

A nice place to stay while visiting my hometown

Posted Nov 12, 2016
Location: The location was good as it was near to the family members I was visiting. There are many things to do right at the hotel / resort.
I was traveling solo and have stayed here before so it was a good choice. I needed a place to stay while visiting family and felt safe & comfortable. Self-serve breakfast was included with a nice variety and everything was very clean. When I reported that the in-room safe didn't work, they were there to fix it immediately and were very polite. There is also a nice pool and other recreational facilities that I did not use but during the weekend it was getting some use by other guests. I would stay here again.
Comment from Hotel Management
Nov 16, 2016 by front desk manager Eric Schulz, Hotel Management
Thank you for your feedback we are glad you enjoyed your stay
4 out of 5
by A verified traveler from US

Posted Nov 8, 2016
Pros: Location for business meeting and the new renovations
Cons: It was fine for one evening, nothing to mention didn't like.
Comment from Hotel Management
Nov 11, 2016 by front desk manager Eric Schulz, Hotel Management
Thank you for your feed back we apologize that we did not live up to your standards I hope in the future you will stay with us again and we can make your stay more enjoyable
5 out of 5
by A verified traveler from w

Great place to stay

Posted Oct 17, 2016
Pros: Everything
Cons: Nothing
Location: Fun center next door
Great service. Very happy with my stay. Check in was great and overall clean and nice room
Comment from Hotel Management
Oct 18, 2016 by Front desk manager Eric Schulz, Hotel Management
Thank you for your feedback we are happy you enjoyed your stay. We love for our guest's to have a positive experience and we hope to see you in the future
3 out of 5
by A verified traveler

Mediocre

Posted Sep 8, 2016 on Hotels
Great hotel but not very good amenities. The hot tub was Luke warm and the jets were not very strong at all. They also advertised a game room, which was open once when we were in pool area but then closed. I called to the desk to ask what the hours were for the game room and was told they did t know if it would eve be open again!
3 out of 5
by A verified traveler from Metro Detroit

If you are going someplace nearby, it is okay.

Posted Sep 7, 2016
Cons: If they had at least one bright light it would have been better.
The room was nice looking,, but the economy showed up when low lighting interfered with our desire to read before bedtime. The breakfast was quite limited and forced us to stop at a local McDonald's as we left.
5 out of 5
by A verified traveler from Bay City

Quiet evening in

Posted Sep 7, 2016 on Hotels
Quiet, convenient and clean. Great atmosphere for a couple.
4 out of 5
by A verified traveler from Canada

Decent Hotel Slightly out of the way

Posted Sep 6, 2016
It's a decent Hotel however seems a little bit in the middle of no where land. Easy enough access to other places though and not too far of a drive. Hotel was relatively clean but definitely could have done better in the room. They advertise mini golf and bowling but it's a separate business and there was no deal for staying in the hotel to play. Should offer some type of discount for those that stay at hotel. Breakfast was decent with enough to offer. Would go again but would not pay full price for it.
3 out of 5
by Thomas from Granger, Indiana

Posted Aug 27, 2016 on Hotels
Wi-go was poor. Hotel is old and not near anything within walking distance. Breakfast hosts were awesome and friendly.
1 out of 5
by A verified traveler

don,t say at best western

Posted Jul 26, 2016 on Hotels
this hotel was so bad that we had to check out the next morning. we checked out the pool the water was gray looking there as a black ring around the base of the hot tub looked like it had not been clean in years as for the manger and the maids well i would fine me better help.they suck.you could not even sit and talk on the phone because the aircondtioner ran allnight over all it was dirty