Ratings based on 123 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for SnowFest in Frankenmuth

Posted Feb 6, 2017
Location: Very close to Birch Run, and still close to Frankenmuth.
We had a great stay here. The staff was all very friendly. Even after we checked into our room, someone from the front desk called to make sure we were setttling in ok. I found the beds comfortable. Also, on the beds there were two types of pillows- firm and soft, so you had your choice to use. Breakfast was typical. I was expecting more from some of the reviews I read ealier. They had scrambled eggs with cheese, but they were actually these pre-frozen round discs of eggs with tons of American cheese between it, folded in half. That was kinda icky. But our room was bigger than I expected, the beds and pillows were comfortable and it was clean. We would stay there again.
Comment from Hotel Management
Feb 9, 2017 by Cathy K. GM, Hotel Management
Thank you for sharing your experience at our hotel with others. We appreciate your business and look forward to seeing you again--before snowfest next year! :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Would stay there again

Posted Jan 9, 2017
Check-in was quick and easy, room was clean and spacious. The common areas were neat and clean. Staff was polite and friendly. Free breakfast was ok - not great, but not terrible either... it's free - can't complain about free :). No problems, no complaints. Will stay here again if we're ever in the area again.
Comment from Hotel Management
Jan 9, 2017 by Cathy K. GM, Hotel Management
Thank you for your recent stay with us! We appreciate your business and great comments about the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Made for a great weekend

Posted Dec 17, 2016
A great hotel in a great location. Easy access to highway, shopping and Frankmuth. Staff was wonderful and the room was great. We booked the king suite and it didn't disappoint. Maybe thicker curtains on the French doors and hot chocolate for the kids? A great stay to be sure.
Comment from Hotel Management
Dec 19, 2016 by Cathy K. GM, Hotel Management
Thank you so much for your recent stay with us! We appreciate your business and are glad you shared your experience with others. Hope to see you again soon! Cathy
5 out of 5
Recommended
for Couples
by A verified traveler from Bay City, MI

Great Stay!

Posted Dec 5, 2016
Location: Tanger Outlets, Frankenmuth
We stayed the night after a small wedding ceremony in Frankenmuth. The hotel was clean. I was very impressed with our hotel room. It was spacious and clean. Beds were comfortable and the large jetted tub was perfect.
Comment from Hotel Management
Dec 8, 2016 by Cathy K. GM, Hotel Management
Thank you so much for your kind words and sharing your experience with others! We appreciate you letting us know you enjoyed our hotel and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo

Perfect location

Posted Dec 5, 2016
Hotel was clean and close to everything. Not a single complaint.
Comment from Hotel Management
Dec 8, 2016 by Cathy K. GM, Hotel Management
We are so glad you enjoyed your stay! We strive to make each guest's experience the best and its nice to know we have been successful. Thank you and we hope to see you again soon.
3 out of 5
by A verified traveler from DeMotte, In.

Over run by construction workers!!!

Posted Oct 19, 2016
Location: Frankenmuth a Bronners
Construction workers took over entire third floor. They took over the parking with their huge trucks leaving other patrons having to park far away!!! WiFi was terrible didn't connect the last two nights we were there. Disliked the bathroom layout gave a person NO privacy. Will not return.
Comment from Hotel Management
Oct 21, 2016 by Cathy K. GM, Hotel Management
I am very sorry you did not enjoy your stay with us. We try very hard to make sure everyone is happy with their stay, so it is disappointing to hear you were not. I hope that you will give us another opportunity next time you are in our area to experience a more pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, Ontario

Wonderful Stay

Posted Oct 14, 2016
This hotel is a little dated, but very clean and comfortabe. The staff is amazing and the breakfast is the best we've ever had for a free breakfast. Its also the perfect location for enjoying both the shopping at Birch Run and Frankenmuth. Have stayed here before and will definitely stay here again.
Comment from Hotel Management
Oct 17, 2016 by Cathy K. GM, Hotel Management
Thank you for the wonderful comments about our hotel. We strive to make every persons stay the best and we are so glad to hear you were impressed!
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

comfortable stay

Posted Sep 10, 2016
Pros: Rooms were not small so you could move around
Cons: Our room had a big ceiling patch that was not pretty,that definitely needs attention
Location: Shopping ,stock car race track highway close ,it has it all
Nice stay,close to everything,would stay again,pool was nice ,clean
Comment from Hotel Management
Sep 14, 2016 by Cathy K. GM, Hotel Management
We are so glad to hear you had a comfortable stay with us. I have also let our maintenance department know about the ceiling in that room so that we can get it corrected. we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from london, on

Close to outlet mall and served hot breakfast

Posted Sep 4, 2016
Location was 5 mins from outlet malls, room had microwave and fridge to have food in the room, grocery store in walking distance, loved the fee breakfast especially the fresh hot waffles
Comment from Hotel Management
Sep 6, 2016 by Cathy K. GM, Hotel Management
We are so glad to hear you enjoyed your stay. Thank you for choosing Comfort Inn. We hope to see you again soon.
4 out of 5
Recommended
for Families
by A verified traveler from Ponte Vedra Bch, FL

Perfect hotel for my purposes.

Posted Aug 29, 2016
Pros: The staff was friendly. The rooms were spacious and comfortable. Easy access to shopping, restaurants, etc.
Cons: Like I said above, housekeeping needs to make sure no hair is left in tub, etc. Hallways were a little littered with paper and food scraps by evening
Location: Much to do-Birch Run, Frankenmuth for 2 main tourist destinations. The whole area is scenic, quaint and beautiful.
This was my 2nd stay at the Comfort Inn in Birch Run, MI, so obviously I liked it well enough to go back. I was there last year for 3 wks helping my daughter after her back surgery, and this year was for a mini family reunion. The hotel is clean, and the staff is pleasant. My room was spacious with a large closet and felt very comfortable. Since I was traveling alone, I was pretty low maintenance. I only use 1 waste basket, I use my towels for 2-3 days and, odd as it sounds, I even make my own bed. Sounds OCD, right? The bed-making just involved pulling up the sheet and comforter on one side of the bed. My only complaint in my room, and it happened last year, as well, was hair in the bathtub that was not from my body. I have very short red hair and on the shower wall was long dark hair. It was not there the first day, so I can only surmise it came from a cleaning rag. It seems trivial, but that is one of my quirks. Hair in a sink or tub that is not mine just grosses me out. I did not lodge a complaint, and it was gone the next day, but like I said, it happened last year, as well. There were no problems with noise, even though the hotel seemed quite busy. I did not eat the free breakfast, but plenty of other clients did. I would just get a cup of coffee each morning and I did not hear any complaints. There was a wide variety of food for a continental breakfast. The Comfort Inn will be my hotel of choice when I visit my family in Vassar.
Comment from Hotel Management
Sep 6, 2016 by Cathy K. GM, Hotel Management
Thank you for taking the time to share your experience with us and others. We value your opinions to help us improve our services. We look forward to seeing you again soon.