Nice hotel to stay but...
Posted Dec 27, 2016 on Orbitz
Everything is nice about this hotel since the check-in and until next day room service.
Check-in was fast and front desk personnel gave us great and quite room at the end of the hallway on the second floor!, Room was clean and comfortable.
Room service knocked numerous times about 9am next morning which i think is too early so i told her that we are still in the room , we left our room around 11am and left tips for room service in believe that it will be cleaned. After we returned about 5pm we have found that our room was intact. As we stayed there for 2 nights i had to get towels, soap, shampoo etc. by myself. Plus it just feels that it was cheap and cheating on us as not cleaning the room as we stayed for another day.
I would give 5 stars as not this situation. We pay for service, and if its not provided, we wont stay again.
Comment from Hotel Management
Dec 30, 2016 by Manager, Hotel Management
Thank you for reviewing the Comfort Suites Saginaw. I'm pleased you found our front desk staff to be helpful and your room was quiet and comfortable. However, I apologize that your room was not serviced. Your comments will be shared with my team to ensure any deficiencies are corrected. I hope we will have the opportunity to make up for this during your next trip to Saginaw.