- Liked: Cleanliness, staff & service
- Disliked: Property conditions & facilities, room comfort
Decent room but jacuzzi didn't work.
My husband and I reserved a Jacuzzi Room 3 weeks in advance, but when we checked in we were told there were 2 of this type of room and one was out of order & the other jacuzzi room was already filled. My husband was not happy because he'd been having awful back pain & was looking forward to a good soak. The front desk person called her manager right away to see what could be done. Apparently they had other jacuzzi rooms, not sure why we weren't given one initially. We were told it would be 15-20 minutes to clean the room but it ended up being 55 minutes. We waited patiently, didn't get worked up, because my husband was happy we were getting the jacuzzi room. Unfortunately, the jacuzzi only worked a couple minutes and shut off. We found the bed to be uncomfortable & the bathroom was small but nice. The room itself was decent, we just wished the jacuzzi worked. The staff was nice and apologetic for our troubles. The location was perfect for shopping & restaurants.