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Reviews of Baymont by Wyndham Bay City

2.5 out of 5
Baymont by Wyndham Bay City
6285 Westside Saginaw Road, Bay City, MI

Reviews

6.4
Rating 10 - Excellent. 86 out of 508 reviews" "
Rating 8 - Good. 143 out of 508 reviews" "
Rating 6 - Okay. 128 out of 508 reviews" "
Rating 4 - Poor. 73 out of 508 reviews" "
Rating 2 - Terrible. 78 out of 508 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Angela

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I am very unhappy with my stay I was going to ignore the fact that there was dirty bedsheets, with dirt all over them, and also pissed stains all over. and the ones I was given to put on after I notify them more even the right sheets that I needed then checking out the next day I was charged $10 of my deposit because my six year old son got pizza sauce on a hand towel.
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Angela, We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Stevan

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was in terrible condition luckily we brang cleaning materials with us.broken toilet seat grungy shower holes in wall ac unit very dirty
Stayed 3 nights in Apr 2024
Response from Management on Apr 16, 2024
Dear Stevan, We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Poor

Jenna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karly on Apr 12, 2024
Jenna,Thank you for the review. We hope to see you back again soon.

2/10 Terrible

Andrew

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The place is run down and doesn’t even look like there was an attempt to clean it. Massive amount of dead bugs in light fixtures. Water stains visible in lobby and hallways along with missing parts of the ceiling and rotted wood showing. Upon reaching our room we were greeted with an open door ( the lock was holding the door open ) black gunk and hair in the bathtub, and a glass sliding door that was missing its handle/lock. The door opened freely just from grabbing the glass and moving it. I’m sure we could have found more things wrong with it if we stayed in the room for more than a minute, but naturally we walked out, got our security deposit back and left. The building should be condemned and scheduled for demolition.
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Andrew, We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 12, 2024
Sarah, We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

Eran

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Management on Mar 12, 2024
Eran, we are thrilled you enjoyed your stay with us at Baymont Inn in Bay City. We look forward to welcoming you back soon!

10/10 Excellent

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are terrific; very accommodating, friendly, and professional. Its obvious that renovations are happening. Exceptional value for the price.
Stayed 3 nights in Mar 2024
Response from Karly on Mar 7, 2024
Dear Eric,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
KFC and Taco Bell very close
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Brad, we are thrilled you enjoyed your stay with us at Baymont Inn in Bay City. We look forward to welcoming you back soon!

4/10 Poor

Brittney

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
When I woke up in the morning I could hardly move because the bed was so bad on my husbands and Is back. The blankets had holes and were extremely thin. Had to go to the store to buy on to keep warm. Also the ice machine was broken. Someone also broke into my car and stole somethings!! And this rating site sucks!
Stayed 2 nights in Mar 2024
Response from Management on Mar 4, 2024
Dear Brittney, we are sorry to hear about your negative experience with us. Please reach out to us to make things right.

8/10 Good

Adriane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the beds and floors!
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
Adriane, we're glad you enjoyed your stay at Baymont Inn by Wyndham in Bay City. We appreciate your review, and look forward to seeing you again soon!

2/10 Terrible

Sparkle

Stayed 1 night in Jan 2024
Response from Karly on Mar 20, 2024
Dear Sparkle,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Nothing fancy, but nice and clean, and the staff was very friendly and helpful. Limited breakfast choices.
Stayed 2 nights in Jan 2024
Response from Management on Jan 31, 2024
Dear John, We are delighted to know that you enjoyed a great stay at our hotel. We strive to give all of our guests the finest service possible. Your review is an affirmation of our efforts, which encourages us to continue doing our best for you. We hope that you will return soon!

2/10 Terrible

Nicholas

Disliked: Cleanliness
Smh
Stayed 1 night in Jan 2024
Response from Management on Jan 31, 2024
Dear Nicholas, We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Poor

Stephen

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karly on Jan 19, 2024
Stephen,Thank you for taking the time to leave a review. We appreciate it and hope to see you back soon!

4/10 Poor

Nicholas

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karly on Jan 18, 2024
Nicholas,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 Terrible

Ethan

Stayed 3 nights in Jan 2024
Response from Management on Feb 4, 2024
Dear Ethan, We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 9, 2024
Dear Joshua, Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

4/10 Poor

Kerry

Stayed 1 night in Dec 2023
Response from Karly on Jan 4, 2024
Kerry,Thank you for sharing your feedback.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 1, 2024
Dear George, Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bay City
It was good but breakfast wasn't until 10am a couple days as they said.
Stayed 3 nights in Dec 2023
Response from Management on Jan 1, 2024
Dear Laura, Thank you for choosing us. We’re glad to hear that you were satisfied with your experience and thank you for letting us know about your inconvenience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

10/10 Excellent

Jeneanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
O really like this property it’s cheaper on the budget but worth it. It’s close to other food options its center ally located. Pet friendly, and the staff is really nice and hard working
Stayed 2 nights in Dec 2023
Response from Management on Dec 31, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 31, 2023
Dear Joshua, Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise! No pool
Stayed 1 night in Dec 2023
Response from Management on Dec 31, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

2/10 Terrible

Timothy

Business traveler
Disliked: Property conditions & facilities
Woke up to a cockroach on the ceiling. Great...
Stayed 1 night in Dec 2023
Response from Management on Dec 24, 2023
Thank you for taking the time to provide valuable feedback about the issues you had. We are looking into this and will get it corrected right away. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 24, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

10/10 Excellent

Darwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 12, 2023
Dear Darwin,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on Dec 5, 2023
Scott, we appreciate you for taking the time to tell us about your experience at Baymont by Wyndham Bay City. It is always a pleasure to receive positive feedback.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and on the first floor
Stayed 1 night in Nov 2023
Response from Management on Nov 30, 2023
Christina,Thank you so much for the 5/5 review. We really do appreciate it!

4/10 Poor

Ashlee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Management on Nov 30, 2023
Ashlee,Thank you for the review.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Management on Nov 10, 2023
Thank you for the review.

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updates, clean and fresh, quiet, comfortable bed and pillows. Nice stay.
Stayed 1 night in Oct 2023
Response from Management on Nov 10, 2023
Claudia,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Ronnie

Traveled with group
Disliked: Amenities
Thin walls , smelly room , continental breakfast was a joke , lots of permanent residents, shower didn’t drain , You gets what you pay for .
Stayed 1 night in Oct 2023
Response from Management on Nov 10, 2023
Dear Ronnie,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excellent

Leslie, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that it was just off highway , cost effective, some dining options available
Stayed 3 nights in Oct 2023
Response from Management on Nov 10, 2023
Dear Leslie,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

myer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom & room had been remodeled & was like new.
Stayed 1 night in Oct 2023
Response from Management on Nov 10, 2023
Dear Myer,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Alison

Stayed 2 nights in Oct 2023
Response from Management on Nov 10, 2023
Alison,Thank you for the review.

4/10 Poor

Gary

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Property is run down
Room was confortable and clean, but the property is run down. Stayed 4 nights but there was No maid service. Breakfast was minimal. The first morning there was an apple, waffles, 2 kinds of cereal, milk coffee and juice. The second day there were bagels and youghert added
Stayed 4 nights in Oct 2023
Response from Management on Nov 10, 2023
Dear Gary,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Miranda

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Management on Nov 10, 2023
Dear Miranda,Thank you for the feedback.

2/10 Terrible

Grace

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Management on Nov 10, 2023
Dear Grace,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

6/10 Okay

Mary Ann

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The floor was dirty. I actually went and bought windex and paper towels to clean the windows. The gentleman at the desk was helpful..showed us where a working ice machine was located when another didnt work. Toilet wasnt working well. Brought in a plunger just in case. Wasnt impressed with the facilities. No bread, pastries, or fruit were available. We did have waffles.
Stayed 1 night in Sep 2023
Response from Management on Nov 10, 2023
Dear Mary Ann,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

8/10 Good

Tonia

Traveled with group
Liked: Staff & service, property conditions & facilities
Needs better Housekeeping
Windows and TV were filthy, lights had buildup of dust, towels and washcloths were badly stained. Asked the front desk for towels and washcloths because there was only enough for one person in our room, he brought the towels and said he would bring the washcloths when they were done washing them… he never did. AC barely worked and the freezer needed defrosted bad.
Stayed 2 nights in Sep 2023
Response from Management on Nov 10, 2023
Dear Tonia,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Roxana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down , dirty, drug deals going down , AWFUL PLACE - DO NOT BOOK THIS PLACE!!!!
Stayed 1 night in Sep 2023
Response from Management on Nov 10, 2023
Dear Roxana,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Poor

Richard

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
would never stay at Baymont again, The kitchen area was dirt, I would never eat there. I didn't expect a 4.-star room but something a lot better This place really needs a good cleaning inside and out. Tried to check out the next morning around 9:00 am and had to pay a cancelation fee the same as the room cost Never NEVER again
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice but low on amenities and they were doing a remodel so i had no access to my patio or view out my window.
Stayed 3 nights in Sep 2023
Response from Management on Sep 6, 2023
Christopher, we appreciate your feedback. We are sorry for any inconvenience we caused during your stay, we do hope you will consider staying with us in the very near future.

10/10 Excellent

Bronson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location while attending events and activities with Sag Chip.
Stayed 1 night in Aug 2023
Response from Management on Nov 10, 2023
Dear Bronson,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Jenn, two rivers

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was updated and bed was extremely comfortable
Stayed 2 nights in Aug 2023
Response from Management on Sep 6, 2023
Thank you for your feedback!

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay at a great price
Stayed 7 nights in Aug 2023
Response from Management on Sep 6, 2023
Thanks for your feedback, Jamie. We look forward to welcoming you back again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Lawrence

Disliked: Cleanliness, property conditions & facilities
This is my photo out of the window
Was not very clean you could not see out of the sliding door windows plus they also add on a $50 deposit.
Stayed 1 night in Aug 2023
Response from Management on Aug 25, 2023
Dear Lawrence,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower curtain looked like it was 20 years old. Tub rusted. No hair dryer in room, no tissues. One tiny bar of soap for use at sink and bathing. Pillow cases dingy
Stayed 1 night in Aug 2023
Response from Management on Aug 25, 2023
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Decent at best
Decent overall, yet certain things like the lack of cleanliness were inexcusable. There was hair left in the tub, and the bathroom garbage hadn't been emptied. The outlet behind the tv had a loose plug, so the fridge and tv didn't have power until I messed with it. The room looked nice, but the rest of the property looks really run down. The front desk attendants were nice and friendly.
Stayed 1 night in Aug 2023
Response from Management on Aug 25, 2023
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.