Ratings based on 569 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Bloomington IN

Not Great

Posted Sep 11, 2017
No one at the desk to check us in when we arrived at 8pm. Waited 10 minutes for staff person to show up. To get to our room, he directed us to go OUTSIDE and walk around the building to an outside entrance... we later realized the hallway where we entered led directly to the front desk. Absolutely no reason for us to use outside entrance. Room was clean, but noisy. At 11pm we could hear people hanging out in the hallway. Bathroom was very clean. The shower set-up was not great; the only way to reach in and turn it on got my husband sprayed in the face. (If you stay there, remember to turn the shower head to the wall before you turn on the water.) No refrigerator in the room. No complimentary breakfast. Next time we're staying at the Hampton Inn. They have never let us down.
Comment from Hotel Management
Sep 15, 2017 by Keith, Hotel Management
We are sorry that your experience was not great. We will review the things you brought up with out team to ensure we are better going forward.
3 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids

close to mall and freeways

Posted Sep 9, 2017
good , kids ennoy the pool, nice rooms and comfortable beds clean and nice bathrooms
Comment from Hotel Management
Sep 15, 2017 by Keith, Hotel Management
Thank you for sharing your thoughts on our hotel. We appreciate you staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hanover Park, Il

Great hotel to stay at.

Posted Sep 2, 2017
Pros: everything, room layout, coffee maker, fluffy towels. Soft and comfy bed and pillows. Just every thing. as compare to where we staid the night before.
Cons: can not think of anything.
Location: Lots of store and places to eat near by.
After staying at a hotel 3 hours south of this location the two nights before. this Hotel had everything the other was lacking. Of course I paid a lot more per night but it was a very welcome upgrade from the bad nights at the cheaper hotel.
Comment from Hotel Management
Sep 8, 2017 by Keith, Hotel Management
John, Thank you for the great review. We hope to see you back again, the next time you are in Saginaw.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel

Posted Aug 30, 2017
The only downsides were the thin walls, small bathroom (but shower was great-nice and roomy), and that there were not any microwaves or refrigerators. Staff was great!! Everything was very clean. Kids enjoyed the indoor-outdoor pool.
Comment from Hotel Management
Sep 1, 2017 by Keith , Hotel Management
Thank you for your response we appreciate you choosing our hotel
1 out of 5
by A verified traveler from Chesterfield, MI

Horrible Service, Dirty Rooms, 1 Star

Posted Aug 28, 2017
Pros: I liked the pool, it was a nice indoor/outdoor pool.
Cons: Cleanliness, customer service, customer satisfaction. When telling the manager about our stay, he told us that there was nothing he was able to do for
Location: Central to Mt. Pleasant and Frankenmuth. Great location for things to do with the family.
Me and my family wanted to take a nice 5 day vacation close to Frankenmuth.. My children were getting ready to go to bed while me and my wife were unpacking and my oldest daughter got into her bed with her younger sister and stuck her foot right into a chewed up piece of gum. After this we went to the front desk to inform them of this. The lady behind the desk was not able to do anything about it. Later that night we went down to the front desk to get towels and another worker was working and we informed her of what happened and she was very helpful in getting us to the correct room. We were switched to the room that we actually paid for "after being told all day the suites with microwaves and the refrigerators were all booked.This room had a serious ant problem, dirty sheets, dirty shower that leaked all over the floor, and neighbors who were screaming and fighting down the hallways all hours of the night. About 3 days into our stay my wife went to the front desk to ask for toilet paper and was told she had to wait for housekeeping to come to our room. She informed them that we were completely out of toilet paper and that my husband was on the toilet. Still the lady behind the desk stated that we had to wait for a housekeeper. Throughout the entire stay, we watched the housekeepers come in and out of the rooms, only going in with sheets. Not once did i see them go into a room with clean blankets or comforters. We brought it up to the manager before leaving and he did nothing
Comment from Hotel Management
Sep 1, 2017 by Keith, Hotel Management
Thank you for sharing your thoughts with us, and I do apologize for the problems. We will work with our team to make sure we improve our service based on your comments
4 out of 5
Recommended
for Everyone
by A verified traveler

Recently Remodeled

Posted Aug 25, 2017
I picked this hotel for location (close to a client) but was pleased to find it had recently been remodeled. Nicer than the pictures online. It isn't overly fancy but clean and meet my needs for a night of business travel.
Comment from Hotel Management
Aug 25, 2017 by Keith , Hotel Management
Thank you for taking the time to give us your thoughts on the hotel. We appreciate you staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Repeat visitor. Happy with our stay. Kids love the indoor/outdoor combo pool.
Comment from Hotel Management
Aug 25, 2017 by Keith , Hotel Management
Thank you for choosing our hotel. We look forward to seeing you back again.
2 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast & Hot Tub

Posted Jun 28, 2017
Pros: I liked the shower. daughter liked the pool and bed.
I choose four points, because I wanted to treat my daughter to a more upscale hotel. And the hot tub for me. Hot tub down both days. Spent $20.00 a night to get $18.00 card for breakfast at the uno's they only would do breakfast. Save your 20.00. Ihop next door. or any other restaurant down the road.
Comment from Hotel Management
Jul 2, 2017 by Keith , Hotel Management
Thank you for your feedback, and we will look into the issues that you had. I do apologize for the problems.
4 out of 5
by Jeffrey

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Thank you for the 4 stars!
5 out of 5
by Allen

Posted Jun 22, 2017 on Hotels
Best sleep I received at a hotel.
Comment from Hotel Management
Jun 27, 2017
Thank you so much for taking the time to let us know you had a wonderful rest. I hope to see you again in the near future..