Ratings based on 549 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Fiahers, IN

Really nice hotel !!!

Posted Apr 1, 2017
Every time we come so Saginaw to visit family we always stay here. The rooms are clean and the beds are very comfortable, you also get a complimentary bottle of water. My only complaint was that the front desk person who checked me in was very impersonal. He didn't tell me where my room was located or even what time check out was at.
5 out of 5
by A verified traveler

Posted Jan 18, 2017 on Hotels
very pleasant staff at front desk...just would have liked a breakfast included for price
3 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
The location was great. The cleanliness and newness of the hotel were great. The room was really small and room service only left my husband and I with one towel :( Overall, great stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2016 on Hotels
4 out of 5
by A verified traveler

OK Stay

Posted Dec 7, 2016 on Hotels
The on site restaurant was mediocre at best. Breakfast isn't included.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Nice hotel, very clean

Posted Dec 7, 2016
Pros: Everything. Its kept up very well.
Cons: customer satisfaction at time of stay.. I was disappointed. Cable was out the night I stayed.
Location: Shopping, very close to mall.
I arrived during a pretty bad snowstorm. I was hoping to relax and watch TV. The cable was out due to the storm. While I understand the situation of not having access to cable, I was not told that I would be discounted for something I was upset over. Every person has their own comfort, this was mine. Aside from that, I love this hotel. It is very inviting, the rooms are very clean. I never worry about anything when I stay here. Will come back again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 6, 2016 on Hotels
2 out of 5
by A verified traveler

Great place to stay if you can get past the noise

Posted Dec 5, 2016 on Hotels
It is a nice hotel. Staff was friendly and service quick. The attached restaurateur was fantastic. The bed was amazing and the shower was fantastic. The only gripe I have is the complete lack of any kind of sound proofing. It was as if the walls have zero insulation and there was clearly a group of children with their moms up stairs being obnoxiously loud. If it weren't for inconsiderate guests and poor construction, I would have rated this hotel much higher.
5 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Clean, modern, roomy
5 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Very comfortable beds and nice pool and sauna.