Ratings based on 539 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Nice hotel, very clean

Posted Dec 7, 2016
Pros: Everything. Its kept up very well.
Cons: customer satisfaction at time of stay.. I was disappointed. Cable was out the night I stayed.
Location: Shopping, very close to mall.
I arrived during a pretty bad snowstorm. I was hoping to relax and watch TV. The cable was out due to the storm. While I understand the situation of not having access to cable, I was not told that I would be discounted for something I was upset over. Every person has their own comfort, this was mine. Aside from that, I love this hotel. It is very inviting, the rooms are very clean. I never worry about anything when I stay here. Will come back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bowie, MD

Nice Hotel

Posted Nov 27, 2016
Very nice clean hotel; Comfortable bed and friendly staff.
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Was a great time.restaurant was nice too.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice comfy King size bed!

Posted Nov 12, 2016
Pros: Nice clean room.
Cons: Although there was a pantry at check in, still need vending machines.
4 Points has really done a good job, especially with the renovations.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Hotel

Posted Nov 1, 2016
Beds were very comfortable, room was clean and spacious. Hotel is close to many businesses and is easy to find.
3 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
No fridge in room, very noisy second night!
3 out of 5
by A verified traveler

Needs A Lot of Attention

Posted Oct 31, 2016 on Hotels
The room did not have a refrigerator, that was surprising and inconvenient. They have these great dispensers in the shower for soap, unfortunately they were empty. We were next to the elevator so the room was extra noisy. The lighting is terrible and the mirror in the bathroom is so high and far away from the mirror it was impossible to put makeup on. The pillows were old and flat. Very disappointing for a Starwood property. Not work the money.
4 out of 5
by A verified traveler from US

No breakfast at all

Posted Oct 25, 2016
Location: Good location, shopping movies ice rink down event center close by.
Nice accommodations however there are motels just as nice across the street that offer a full breakfast and have a fridge and microwave in the room and are actually a bit less money.