Ratings based on 803 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Albion,Mi

Great Hotel close to outlet mall

Posted Aug 28, 2016
Great clean rooms and the best warm pool in birch run. We have stayed here many of times and my kids love the pool and hot tube. Good breakfast too. I make sure to stay here every trip to birch run😁
Comment from Hotel Management
Aug 28, 2016 by Kurt -General Manager, Hotel Management
Hello Scott, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your review and comments. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you are loyal to our property and enjoy our pool and breakfast. We look forward to accommodating your future travel needs. Sincerely, Kurt kendziorski General Manager
4 out of 5
by A verified traveler from Ontario, Canada

Good room close to shopping

Posted Aug 22, 2016
Nice, clean room very close to Birch Run Outlets. Our air conditioner was noisy but we were able to still sleep very well on the wonderful, comfortable beds. The staff were extremely kind and helpful. The continental/hot breakfast had a few choices that even I, with food restrictions, could enjoy. I would stay here again in the future. Thanks for a great trip.
Comment from Hotel Management
Aug 22, 2016 by Kurt -General Manager, Hotel Management
Hello Jenn, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your review and comments. I appreciate when our guests take the time to let us and others know how we are doing. I am pleased to see you enjoyed your stay and found our beds comfortable, the staff kind and helpful and the breakfast had a variety of choices. I will share your comments on the air conditioner with my maintenance staff and seek ways to make it quieter. Thanks again for your comments. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
5 out of 5
by A verified traveler from m

Frankenmuth,mi

Posted Aug 22, 2016
It is away from the town but very lose to shopping.
Comment from Hotel Management
Aug 22, 2016 by Kurt -General Manager, Hotel Management
Hello Lynda, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the rating and your review. I appreciate when our guests take the time to let us and others know how we are doing. I am pleased to see you found our hotel convenient to shopping and a short distance to Frankenmuth. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
5 out of 5
by A verified traveler

Like how warm the pool is.

Posted Aug 22, 2016
The beds leave a little desire with comfort but we like staying here because of how warm the pool is. Wish other holiday inns would keep their pools as warm as this one.
Comment from Hotel Management
Aug 22, 2016 by Kurt -General Manager, Hotel Management
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. I appreciate when our guests take the time to let us and others know how we are doing. I am pleased to see you enjoyed our warm pool area. Thanks again for your comments. We are in the process of determining which mattresses and bedding will be replaced in the up coming months. Your comments drive the need for us to continually review and update the products and services we provide our guests. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
5 out of 5
by A verified traveler

Great place to stay.

Posted Aug 18, 2016
Pros: Friendly and helpful staff
Cons: nothing
I couldn't ask for more. Good location with nearby shopping. Great hot breakfast.
Comment from Hotel Management
Aug 19, 2016 by kurt -General Manager, Hotel Management
Hello Gary, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your review. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff friendly and helpful and our location to be convenient to area shopping. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
2 out of 5
by A verified traveler from Ohio

Room condition

Posted Aug 17, 2016
Pros: Location
Cons: A more business like response to a problem
The first night late I discovered some blood on sheets. I told the front desk and they were changed and I was told they would compensate me and I should remind them when I checked out. They took nothing off my bill but gave me a business card with a 20 percent discount for a future stay at that location only. I will probably never use that location again and told them that so they gave me nothing. Blood on the sheets is a big deal to my wife and I. Not happy with Holiday Inn. I also had a bill for another guest under my door and discovered that guest only paid $112.99 for one night while Expedia charged me $137 per night for a two night stay. Not to happy about that either.
Comment from Hotel Management
Aug 20, 2016 by Kurt -General Manager, Hotel Management
Thank you for choosing the Holiday Inn express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. I appreciate when our guests take the time to let us know how we are doing. I apologize for the stained sheet you found and will share your comments with my housekeeping staff. I am pleased to see our staff quickly corrected the issue and offered a discount for your inconvenience. Being an independently owned franchised property, we are only able to offer discounts toward a future stay with our property. This is a form of promise to do better the next time you stay with us. We are unable to forward the discount to a separate property not owned by us. May I recommend, when making reservation to review your options to seek the best price available. Sometimes there is a benefit to using outside sources and sometimes the benefit is with calling the Hotel direct. This all depends on the time of year and demand for occupancy. Thanks again for your comments. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
5 out of 5
by A verified traveler

Posted Aug 1, 2016
Pros: They are close to the freeway and a lot of restaurants and stores all around nice
Cons: YOUR MICHIGAN ROADS
Was up for a wedding stayed here before had a good stay this time and last.
Comment from Hotel Management
Aug 3, 2016 by Kurt -General Manager, Hotel Management
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your review. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our hotel to be in a convenient location and you had a good stay with us, this time as well as in the past. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
5 out of 5
by A verified traveler from Minot, ND

Great Hotel and Great Staff!

Posted Jul 21, 2016
We are planning on making yearly trips back to the area and will be staying at this hotel. The staff was friendly and helpful!! It is in a great location!
Comment from Hotel Management
Jul 22, 2016 by Kurt K -General Manager, Hotel Management
Hello m&m, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments and review. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you are planning to stay with us for your annual trips to the area. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
4 out of 5
by Michael from Warren, MI

I wear my sunglasses at night...

Posted May 30, 2016 on Hotels
The only thing we didn't like was not being able to close the curtains. The shears closed but not the curtains, leaving the room lighted from the outdoors lights all night long.
Comment from Hotel Management
by Kurt, Hotel Management
Hello Michael, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. I appreciate when our guests take the time to let us know how we are doing. I apologize for the inconvenience you experienced with the lack of blackout curtains in your room. I will share your comments with my maintenance staff and ensure this issue is corrected. Please be sure to bring any concerns to the attention of Front Desk or Management at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
5 out of 5
by betty from port huron

vacation get away

Posted May 30, 2016 on Hotels
comfortable
Comment from Hotel Management
by Kurt, Hotel Management
Hello Betty, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found your stay comfortable. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager