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Reviews of Holiday Inn Express Hotel & Suites Bay City, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Bay City, an IHG Hotel
3959 Traxler Court, Bay City, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 362 out of 573 reviews" "
Rating 8 - Good. 153 out of 573 reviews" "
Rating 6 - Okay. 38 out of 573 reviews" "
Rating 4 - Poor. 10 out of 573 reviews" "
Rating 2 - Terrible. 10 out of 573 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Gabrielle

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Breakfast was great! Boys loved it , room was nice besides the old beef sticks under our bed and the hairs in our tub , also kids got chlorine rashes
Stayed 1 night in Mar 2024
Response from Tammi on Mar 26, 2024
Hello Gabrielle, Thank you for providing us with feedback regarding your recent visit. A positive, problem free stay for all of our guests is our daily goal, and I was disappointed to hear that was not your experience. Please know that I have spoken with the appropriate department supervisors regarding the issues you have relayed. We will coach our team to make any necessary changes so we can provide a better experience in the future. We hope you will visit us again to show you that your unsatisfactory stay was an exception. Sincerely, Tammi C. AGM

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would ad would be a shuttle to Cracker Barrel/ restaurants as there is no sidewalks.
Stayed 1 night in Mar 2024
Response from Tammi on Mar 13, 2024
Hello Kyle, Thank you for your five out of five review and for choosing the Holiday Inn Express and Suites in Bay City MI for your recent hospitality needs. We hope to have the chance to visit with you again soon. Sincerely, Tammi C. AGM

10/10 Excellent

Becky VanDen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and was able to get in an hour before check in time.
Stayed 1 night in Mar 2024
Response from Tammi on Mar 13, 2024
Hello Becky, Thank you for taking the time to provide us with feedback from your recent visit. We truly appreciate your positive comments and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. AGM

10/10 Excellent

Kellen

Stayed 1 night in Feb 2024
Response from Tammi on Mar 26, 2024
Hello Kellen, Thank you so much for rating your recent stay a five out of five! We truly appreciate your patronage and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. AGM

10/10 Excellent

Randall, Fenton

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean. Staff was most helpful. Room carpet had a loose trim piece (potential trip hazard). And could have used a pen and pad of paper for the desk.
Stayed 1 night in Feb 2024
Response from Tammi on Feb 14, 2024
Hello Randall, Thank you for taking the time to provide us with feedback regarding your recent visit. We so appreciate your great comments! I do apologize for the issue with the carpet in your room and thank you for bringing it to our attention. I have relayed your concerns to our maintenance technician for immediate repair. We hope to have the opportunity to visit with you again soon. Sincerely, Tammi C.AGM

10/10 Excellent

Joey

Stayed 2 nights in Jan 2024
Response from Tammi on Feb 2, 2024
Hello Joey, Thank you for choosing the Holiday Inn Express and Suites in Bay City for your recent hospitality needs. We truly appreciate your 5 out of 5 rating and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. AGM

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, enjoyable
I prefer a firm mattress, which is sometimes hard to find at a hotel. We had a two-queen room and the first night I was not very comfortable because the bad was too soft/plush. I assumed both mattresses were the same, but my wife suggested I try the other bed the 2nd night. I'm glad I did because it was much firmer and I was able to get a better night's sleep. Overall, I'm glad both beds had different firmness levels to accommodate a range of sleeping preferences.
Stayed 3 nights in Dec 2023
Response from Tammi on Feb 2, 2024
Hello Valued Guest, Thank you for taking the time to provide feedback on your recent experience here with us at the Holiday Inn Express in Bay City MI. We value your feedback and I have shared your comments regarding our mattresses with our general manager for review. We hope to have the opportunity of serving you again in the future. Sincerely, Tammi C. AGM

10/10 Excellent

Patricia, Cold Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and staff. Clean. Good breakfast.
Stayed 3 nights in Dec 2023
Response from Tammi on Dec 27, 2023
Hello Patricia, Thank you for your five out of five rating and for choosing the Holiday Inn Express in Bay City for your recent hospitality needs. We hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tammi on Dec 27, 2023
Hello Amber, Thank you for your five out of five rating and for choosing the Holiday Inn Express in Bay City for your recent hospitality needs. We hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Jo Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with the cleanliness & front desk courtesy….great location near 75…great place to stay if you are heading further north into Augres….there aren’t very many nice hotels that far north….Will keep this on by preferred list!!
Stayed 1 night in Dec 2023
Response from Tammi on Dec 22, 2023
Hello Jo Ann, Thank you so much for your terrific review! We are thrilled to hear that you will be keeping us on your preferred list for your hospitality needs when traveling to northern Michigan! We so appreciate your patronage and hope to visit with you again soon. With Sincere Thanks, Tammi C. Assistant General Manager

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023
Response from Tammi on Dec 22, 2023
Hello Kimberly, Thank you for taking the time to rate your recent visit. We truly appreciate your patronage and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Dec 2023
Response from Tammi on Dec 8, 2023
Hello Stephen, Thank you for your 10 out of 10 rating and for choosing the Holiday Inn Express and Suites in Bay City for your recent hospitality needs. We truly appreciate your patronage and hope to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Gregory

Stayed 1 night in Dec 2023
Response from Tammi on Dec 27, 2023
Hello Gregory, Thank you for your five out of five rating and for choosing the Holiday Inn Express in Bay City for your recent hospitality needs. We hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Patricia, Cold Spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!!! Cheese omelette, bacon and much more!
Stayed 2 nights in Nov 2023
Response from Tammi on Nov 28, 2023
Hello Patricia, Thank you for your your great review! We were thrilled to hear that you thought our breakfast was excellent! We truly appreciate your positive feedback and look forward to visiting with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tammi on Nov 20, 2023
Hello Sara, Thank you so much for rating your recent stay a 10! We truly appreciate your patronage and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Tammi on Dec 8, 2023
Hello Richard, Thank you for taking the time to rate your recent visit. We truly appreciate your five out of five rating! We thank you for your patronage and hope to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tammi on Nov 15, 2023
Hello Valued Guest, Thank you for rating your recent visit a 10! We so appreciate your patronage and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very comfortable beds. Breakfast was great too. Our room was above the pool so it was noisy early on but ok later. I would love if there was a hot tub too!
Stayed 1 night in Nov 2023
Response from Tammi on Nov 15, 2023
Hello Tracy, Thank you for taking the time to tell us about your recent visit. We truly appreciate all of your wonderful feedback! I will relay your wish for a hot tub to our management team for review. We hope to have the opportunity to visit with you again soon!With Sincere Thanks, Tammi C.Assistant General Manager

8/10 Good

Thomas

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Tammi on Nov 9, 2023
Hello Thomas, Thank you for choosing the Holiday Inn Express in Bay City for your recent hospitality needs. We truly appreciate your patronage and hope to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Spencer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my Godson’s baptism, the hotel was awesome. It was clean and accommodating. The pool was nice and the breakfast in the morning was the best I’ve had at any hotels. Would definitely recommend this hotel
Stayed 1 night in Nov 2023
Response from Tammi on Nov 6, 2023
Hello Spencer, Thank you so much for your incredible review! Your recommendation and positive feedback regarding your recent stay is very appreciated! We thank you for choosing us for your recent hospitality needs and hope to have the opportunity to visit with you again the next time travel brings you back to our area. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tammi on Oct 28, 2023
Hello Heather, Thank you for rating your recent visit a 10! We so appreciate your patronage and hope to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for the past few years. We love it here. Clean, friendly staff.
Stayed 1 night in Oct 2023
Response from Tammi on Oct 28, 2023
Hello Deana, Thank you so much for your wonderful review! We are so happy to have you as a loyal guest and always look forward to your visits. Thank you for your patronage. With Sincere Thanks, Tammi C. Assistant General Manager

10/10 Excellent

kathryn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly staff!
Stayed 2 nights in Oct 2023
Response from Tammi on Oct 23, 2023
Hello Kathryn,Thank you for rating your recent stay a five out of five! We truly appreciate your positive feedback and hope to have the opportunity to visit with again soon. With Sincere Thanks, Tammi C. Assistant General Manager

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay
Stayed 1 night in Oct 2023
Response from Tammi on Oct 18, 2023
Hello Melinda, Thank you for taking the time to rate your recent visit at the Holiday Inn Express in Bay City MI. We are thrilled to see you rated your stay a five out of five! Please know we appreciate your patronage and hope to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tammi on Oct 18, 2023
Hello Lori, Thank you for your 10 out of 10 rating and for choosing the Holiday Inn Express in Bay City MI. We appreciate your patronage and hope to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. Great and friendly staff.
Stayed 1 night in Oct 2023
Response from Tammi on Oct 11, 2023
Hello Steven, We are thrilled to hear that you love our hotel! Your positive comments and loyalty are so appreciated. We thank you for your kindness and look forward to visiting with you again soon. With Sincere Thanks, Tammi C. Assistant General Manager

8/10 Good

Jie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Meijier store, liquor store and gas station are ver close to the hotel.
Stayed 1 night in Oct 2023
Response from Tammi on Oct 3, 2023
Hello Jie, Thank you for taking the time to tell us about your stay! We thank you for choosing the Holiday Inn Express in Bay City MI for your recent hospitality needs and hope to have the chance to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Shaunte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tammi on Oct 3, 2023
Hello Shaunte, Thank you so much for your 10 out of 10 rating! We thank you for your patronage and hope to have the opportunity to visit with you again soon!Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Denise, Riverviw

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a miscommunication on the room but they fixed it and the room was great.
Stayed 1 night in Sep 2023
Response from Tammi on Oct 3, 2023
Hello Denise, Thank you for taking the time to rate your recent stay. I am sorry to hear that there was a miscommunication regarding your room. I am very happy we were able to fix the problem quickly and that you had a positive experience with your new room! We truly appreciate your patronage and positive feedback. Hope to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Leann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to a highway and shopping and restaurants!
Stayed 3 nights in Sep 2023
Response from Tammi on Oct 3, 2023
Hello Leann, Thank you for your five out of five rating! We were very happy to hear that our location was a plus for you. We thank you for your patronage and hope to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Shora

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This my second time visiting this property an so far I don’t have no complaints. Far in convenient stores, restaurants are walkable distance so that’s a for me. I will most definitely will continue to come here an you should to.
Stayed 1 night in Sep 2023
Response from Tammi on Sep 20, 2023
Hello Shora, Thank you for your terrific review and for being one of our valued returning guests. We so appreciate your positive feedback as well as your recommendation and hope to have the chance to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

aldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff.
Stayed 1 night in Sep 2023
Response from Tammi on Sep 20, 2023
Hello Aldo, Thank you for taking the time to rate your recent visit. We truly appreciate your positive feedback and look forward to visiting with you again soon. Sincerely, Tammi C. Assistant General Manager

8/10 Good

LESLIE, Lima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The inly bad thing was that the coffee was awful! Bitter and we couldnt drink it
Response from Tammi on Sep 14, 2023
Hello Leslie Thank you for taking the time to write a review. I am very sorry to hear that you were not a fan of our coffee. Please know that I have relayed your concerns to our management team for immediate review. We hope this will not deter you from visiting us in the future. Sincerely, Tammi C. Assistant General Manager

8/10 Good

Jinnifer

Stayed 2 nights in Aug 2023
Response from Tammi on Sep 24, 2023
Hello Jinnifter,Thank you for taking the time to rate your recent stay and for choosing us for your hospitality needs. We appreciate your patronage and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very nice. Breakfast excellent for my family of five. We overnighted here both ways on a 2-day drive to/from the Upper Peninsula of MI
Stayed 1 night in Aug 2023
Response from Tammi on Aug 30, 2023
Hello Patrick, Thank you for your wonderful review and for choosing us for your 2 overnight stays during your trip to the Upper Peninsula. We are so glad you and your family enjoyed our breakfast. We truly appreciate your patronage and hope to visit with you again the next time you are traveling through our area. Sincerely, Tammi C. Assistant General Manager

8/10 Good

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tammi on Sep 14, 2023
Hello Grace, Thank you for taking the time to rate your recent visit. We truly appreciate your patronage and hope to visit with you again soon. Sincerely, Tammi C.Assistant General Manager

8/10 Good

Autumn

Stayed 1 night in Aug 2023
Response from Tammi on Sep 14, 2023
Hello Autumn, Thank you for choosing the Holiday Inn Express & Suites in Bay City for your recent hospitality needs. We hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was closed
Stayed 1 night in Aug 2023
Response from Tammi on Aug 23, 2023
Hello Viktor, Thank you for choosing the Holiday Inn Express and Suites in Bay City for your recent hospitality needs. I am very sorry that we had pool issues resulting in its closure. Unfortunately we had an unforeseen circumstance that required maintenance. I thank you for your patience regarding this matter. We hope to see you again the next time you are visiting our area. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to I-75. Short drive to many restaurants.
Stayed 1 night in Aug 2023
Response from Tammi on Aug 23, 2023
Hello Scott, Thank you for rating your recent visit a five out of five! We so appreciate your patronage and hope to have the opportunity to visit with you again soon. Sincerely,Tammi C. Assistant General Manager

6/10 Okay

Ziad

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Tammi on Aug 7, 2023
Hello Ziad, Thank you for taking the time to rate your recent visit. We appreciate your patronage and hope to have the opportunity to visit with you again. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Sherry, West Branch

Stayed 1 night in Aug 2023
Response from Tammi on Aug 30, 2023
Hello Sherry, Thank you for your five out of five rating and for choosing the Holiday Inn Express and Suites in Bay City for your recent hospitality needs. We truly appreciate your patronage and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Beverly

Stayed 1 night in Aug 2023
Response from Tammi on Aug 26, 2023
Hello Beverly, Thank you for your five out of five rating and for choosing the Holiday Inn Express in Bay City for your recent hospitality needs. We hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

8/10 Good

Rachel, Taylor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was easy and convenient while with children of all ages.
Stayed 4 nights in Jul 2023
Response from Tammi on Aug 2, 2023
Hello Rachel, Thank you for taking the time to provide us with feedback regarding your recent visit. We truly appreciate your positive comments and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C.Assistant General Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Window Blinds
Stay was great and room was nice. staff was very helpful. How ever it took 20 minutes to get the blinds closed. I don't know who invented the system or who bought and installed the system for opening and closing the window blinds BUT? When I went to the front desk and asked they were not surprised that we had trouble and had to come to the room to instruct us on how to use the system. Note they also had some problems operating them.
Stayed 1 night in Jul 2023
Response from Tammi on Aug 2, 2023
Helllo Michael, Thank you for your 10 out of 10 rating! I'm very sorry to hear that you encountered issues with the operation of the blind in your room. Please know that I have relayed your concerns to our Maintenance department for immediate inspection. We thank you for choosing us for your recent hospitality needs and hope to have the opportunity to visit with you again soon.Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Tammi on Aug 17, 2023
Hello Michael, Thank you for your five out of five rating! We thank you for choosing us for your recent hospitality needs and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

8/10 Good

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
I think staying at this hotel is a good value
Stayed 2 nights in Jul 2023
Response from Tammi on Jul 14, 2023
Hello Khalid, Thank you for providing us with feedback regarding your recent visit. We truly appreciate your loyalty and hope to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, property conditions & facilities
This was one of the best experiences with a hotel we’ve had since Covid. The staff at check in were very friendly & helpful. Our room was spacious & clean. Cleanliness is very important to me! The shower had nice water pressure. The breakfast had a friendly & attentive worker & had good food. I would definitely recommend this hotel
Stayed 1 night in Jul 2023
Response from Tammi on Jul 14, 2023
Hello Linda, Thank you so much for your wonderful review! We were thrilled to hear that you had a great experience staying with us. Your positive comments are very appreciated and we hope to have the opportunity to visit with you again soon. With Sincere Thanks, Tammi C. Assistant General Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tammi on Jul 13, 2023
Hello Anthony, Thank you for choosing the Holiday Inn Express and Suites in Bay City for your recent hospitality needs, We so appreciate your wonderful rating and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager

6/10 Okay

Darryle

Traveled with family
Could not use pool. Chlorine so bad couldn't breath. Stuff rusted so bad.
Stayed 5 nights in Jun 2023
Response from Tammi on Jul 8, 2023
Hello Darryle, Thank you for providing feedback regarding your recent visit. I'm very sorry to hear that you were not able to use our pool. Please know that I have relayed your concerns to our Maintenance technician for immediate inspection and necessary corrections. It is our hope that despite this unfortunate incident you will continue to choose us for your future hospitality needs, as we would love the chance to provide you with the stay our valued guests deserve. Sincerely, Tammi C. Assistant General Manager

10/10 Excellent

Bethany

Stayed 1 night in Jul 2023
Response from Tammi on Jul 9, 2023
Hello Bethany, Thank you for rating your recent visit a 10! We truly appreciate your patronage and hope to have the opportunity to visit with you again soon. Sincerely, Tammi C. Assistant General Manager