Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel good value but flawed experience

Posted Dec 27, 2015
Everything was great about this hotel until some people checked in next or above me at 2 in the morning, turned the television on loud and stomped around for an hour. Not the hotel 's fault but really made for a bad experience. I did not call the desk because I wasn't sure what room these knuckleheads were in and whether or not the hotel staff could do anything about it. What is wrong with some people! This was the night before Christmas Eve.
Comment from Hotel Management
Jan 5, 2016 by Tammi C., Hotel Management
Dear Valued Guest, Please let me apologize for the noise disturbance you experienced during your stay. Please know our front desk staff will be happy to take care of any issue you may encounter so that you can have a restful night. Thank you for your feedback, we hope to see you again soon. Tammi C. Front Desk Supervisor
3 out of 5
Recommended
for Everyone
by A verified traveler

Ants

Posted Nov 30, 2015
Stayed in this hotel over the Thanksgiving Holiday. Staff were ok not super friendly. Our room was nothing to write home about. Had ants in bathroom, shower curtain was ripped and pillows had much to be desired.
Comment from Hotel Management
Dec 16, 2015 by Tammi C., Hotel Management
Dear Valued Guest, We are very sorry for the issues you experienced during your stay with us. It is our goal to always deliver the best service and quality to all our guests and clearly we fell short of this goal. We hope you return and allow us the opportunity to show you how wonderful staying with us should be. Tammi C. Front Desk Supervisor
4 out of 5
Recommended
for Business Travelers
by Matt

Posted Nov 1, 2015 on Hotels
Comment from Hotel Management
Dec 16, 2015 by Dawn, Hotel Management
Dear Matt, Thank you so much for your 4 star review. We hope to see you again soon. Tammi C. Front Desk Supervisor
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 28, 2015 on Hotels
Comment from Hotel Management
Dec 16, 2015 by Dawn, Hotel Management
Dear verified traveler, Wow, 5 Stars!! Thank you for choosing us for your stay. Hope you visit us again soon. Tammi C. Front Desk Supervisor
5 out of 5
Recommended
for Couples
by Gerard

Posted Oct 14, 2015 on Hotels
Comment from Hotel Management
Dec 16, 2015 by Dawn, Hotel Management
Dear Gerard, Thank you! We so appreciate you taking the time to give us a five star review. We look forward to your return. Tammi C. Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2015
We enjoyed our stay. The hotel was clean, staff very helpful, and breakfast outstanding.
Comment from Hotel Management
Oct 13, 2015 by Tammi, Hotel Management
Dear Valued Guest, Thank you for you for your spectacular review! We are so happy you enjoyed your stay. Our staff was thrilled to hear they helped make your stay a great one. We hope to see you again soon. Sincerely, Tammi C. Front Desk Supervisor
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Oct 10, 2015 on Hotels
Great stay. Friendly staff. clean and comfortable rooms. nice location.
Comment from Hotel Management
Dec 19, 2015 by Dawn, Hotel Management
Dear Verified Traveler, Thank you for your five star review! We always appreciate your positive feedback and hope you visit us again soon. Best Regards, Tammi C. Front Desk Supervisor
5 out of 5
Recommended
for Business Travelers
by Christina from New Orleans, LA

Wonderful Stay!

Posted Oct 5, 2015 on Hotels
Traveling through for business and was delightfully surprised at how wonderful the accommodations were at this Holiday Inn.
Comment from Hotel Management
Dec 19, 2015 by Dawn, Hotel Management
Dear Christina, We know how tiring business travel can be, so we were glad to hear how satisfying our accommodations were for you. Please come see us again when you are back in our area. Best Regards, Tammi C. Front Desk Supervisor
4 out of 5
Recommended
for Families
by Sylvia from Lake Havasu City, AZ

Clean and comfy bed for weary travelers...

Posted Sep 9, 2015 on Hotels
We drove from Grand Rapids airport up to Bay City for our first night while in Michigan. The front office staff were friendly and our room was comfortable, and clean. Having two children with us, it was nice to have a spacious room. The reason we initially booked was for the "great" breakfast that was described in other reviews. To be honest, it wasn't worth the extra money we paid to stay there, in our minds. The eggs were cold and if you don't eat turkey sausage patties, you're options are a cinnamon roll, cereal or fruit. Pancake machine did not work. The comfortable bed is what really mattered to us after a long day of travel, so in the end that made it a pleasant stay.
Comment from Hotel Management
Dec 19, 2015 by Dawn, Hotel Management
Dear Sylvia, Thank you for your candid review. We appreciate hearing both the positive and negative comments so that we can have a better understanding of where we need to improve and where we are doing a great job. Please accept our apology regarding your breakfast experience. Our pancake machine was broke during your stay but has since been repaired. We have spoken to our breakfast attendants and have made all necessary improvements. We hope to see you again soon. Best Regards, Tammi C. Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Special staff

Posted Aug 20, 2015
We appreciate all the extra help the staff provided to include tourist info and driving directions. Breakfast was excellent.
Comment from Hotel Management
Oct 13, 2015 by Tammi, Hotel Management
Dear Rob, We were happy to provide with all the information you needed to enjoy our area. Bay City has a lot to offer to anyone visiting our area. Thank you for your kind words regarding our breakfast we are so happy you enjoyed it. Stop in again! Thank you Tammi C. Front Desk Supervisor