Ratings based on 261 Verified Reviews

4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from white lake, mi

Great stay will be back

Posted Feb 21, 2017
Loved the hotel and the pool with adult time. How ever the floor around the pool area was horrible! Hurt everyone's feet. Def needs to be changed
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 10, 2016
Everything was excellent except the coffee in the Lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

GREAT LOCATION

Posted Nov 7, 2016
Cons: Hire new waitstaff , who likes to wait on peaple
The hotel is awesome bar is awesome, service is not the best but all around good hotel..Food was fantastic
4 out of 5
by A verified traveler

Excellent hotel and staff, Big E ruined it

Posted Oct 17, 2016 on Hotels
Front desk was amazing. Hotel is nice, clean and quiet. Enjoyed everything about the hotel. My only issue was the pool. We checked in and went straight to Big E for dinner. After which went to the room. Before getting ready for the pool we went to hotel vending and got some sodas. Went to the pool area of the hotel and was asked to leave by a waitress from big E. She said no outside food in pool. Really? Ate there an hour ago, paid for our room, purchased soda from hotel vending and was treated like a criminal. The whole pool situation really bothered me. Why couldn't I sit by the pool and drink a coke I purchased at the hotel? Was told only food purchased at big e could be consumed in the hotel pool. This one thing will probably change where I stay next when in midland.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 3, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 25, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 24, 2016 on Hotels
5 out of 5
by A verified traveler

Great Hotel

Posted Sep 9, 2016 on Hotels
Great location, clean rooms, good WiFi. I have stayed here several times and it is a great hotel.
5 out of 5
by delbert from Las Vegas Nevada

5 Star guest recovery!!!!

Posted Aug 16, 2016 on Hotels
We arrived to a friendly greeting after checking in we went to our room to find a dnd on the door tried to open got flashing red light tried again the same. So l went to the desk I said to the girl that checked us in that either our keys were not working or there was someone already in the room she checked the room. Then said everything shows the room vacant. Then she said l want this checked. The manager on duty came out checked the keys said they were ok she me to stay twhile she checked it out. I said no problem she went up met my wife waiting up their was very friendly and apologetic for the issues. She checked the keys and then knocked on the door when a lady with a child opened the door. She found out that their family had been moved there earlier because an issue with their room which they had booked for two weeks. The manager told my wife she would get us into another room in the same area. She come down , was very apologetic moved us just down the hall, then she was going to get us free breakfasts for our stay also a free nights stay . Because we were going to meet a high school friend elsewhere l said could we use one certs for lunch she gave us a cert for lunch or dinner and ond for breakfast. This team working this evening had great guest recovery skills. I work for one of the premier hotel / casinos on the strip in vegas l have to say bar none this team was top notch. We will be back and we will stay at the Midland Holiday Inn hotel again.