Staff was not willing to work with me at all over the issue of needing to check out late on our first night when I was sick and still charged us for a full second night as well as didn't give me my military discount even though they had a huge sign that said they offered it and I showed them my valid I'd.
Comment from Hotel Management
Dec 13, 2016 by R Selarka, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.
We strive to provide a superior guest experience, and I am sorry yours did not meet expectations.
Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. Your room rate was already discounted with expedia. Hence, it can be only one discount at a time.
We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.