Reception

Reviews of Residence Inn Midland Marriott

3 out of 5
Residence Inn Midland Marriott
850 Joe Mann Blvd, Midland, MI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 144 out of 183 reviews" "
Rating 8 - Good. 32 out of 183 reviews" "
Rating 6 - Okay. 2 out of 183 reviews" "
Rating 4 - Poor. 3 out of 183 reviews" "
Rating 2 - Terrible. 2 out of 183 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sydney

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I loved staying here and the amenities made it that much better
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on Mar 25, 2024
We're thrilled to hear that you and your family enjoyed your stay with us! Providing excellent amenities and a comfortable experience for our guests is always our goal. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very pleasant and kind. The area is around a lot of shopping, yet you don't feel like you're in the city.
Stayed 2 nights in Feb 2024
Response from Joshua McVay/Marketing Manager on Feb 27, 2024
We're delighted to hear that you had a pleasant experience with our staff! Providing exceptional service and creating a welcoming atmosphere for our guests are our top priorities. It's wonderful to know that you found the surrounding area convenient for shopping yet still peaceful and away from the hustle and bustle of the city. Thank you for taking the time to share your feedback, and we hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on Jan 2, 2024
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was given a studio suite instead of a 1 bedroom suite due to over booking. I was advised there was nothing they could do, I needed to contact Hotels.com to get a partial refund for the cost difference.
Stayed 2 nights in Nov 2023
Response from Joshua McVay/Marketing Manager on Dec 5, 2023
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the unexpected change in room type due to overbooking. We understand the importance of having the accommodation you initially reserved.We regret that we couldn't address this matter on-site, and we appreciate your understanding in reaching out to Hotels.com for assistance. Our team is committed to providing exceptional service, and we apologize for falling short on this occasion.

2/10 Terrible

Sondra

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was treated very poorly by the hospitality staff.
Stayed 3 nights in Nov 2023
Response from Joshua McVay/Marketing Manager on Dec 5, 2023
I am truly sorry to hear about your experience, and I sincerely apologize for any lapse in our hospitality service that led to your feeling poorly treated. This is certainly not the standard we strive to uphold.We take your feedback seriously and are committed to addressing any issues to improve our service.Thank you for bringing this to our attention, and we hope to have the opportunity to make amends and regain your trust in the future.

10/10 Excellent

Connie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Manager on Nov 27, 2023
Thank you for sharing your positive experience with us! We're delighted that you found our hotel to be a comfortable and enjoyable place to stay. It's our pleasure to provide a high level of service, and your feedback reinforces our commitment to excellence. We look forward to hosting you again soon.

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on Oct 2, 2023
Thank you for choosing to stay with us, and for sharing your positive experience online. We're committed to delivering excellent service, and we look forward to welcoming you back in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Joshua McVay/Marketing Manager on Sep 18, 2023
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place.
Stayed 2 nights in Aug 2023
Response from Joshua McVay/Marketing Manager on Aug 21, 2023
We're delighted to have exceeded your expectations during your stay with us! It's fantastic to know that our services and amenities made your visit memorable. We look forward to serving you again and providing you with another exceptional stay.

8/10 Good

Sondra

Stayed 3 nights in Apr 2023
Response from Joshua McVay/Marketing Manager on May 12, 2023
Hello Sondra. Thank you for taking the time to leave us a review. We hope that you stay with us great and we look forward to welcome you back in the future.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fireplace rooms are a nice perk.
Response from Joshua McVay/Marketing Management on Sep 25, 2023
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience at our hotel.

10/10 Excellent

Ivan, Sylvania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful!!

10/10 Excellent

michele

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at check in
Stayed 1 night in Dec 2022

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. No issues, nice spacious rooms for a great price. Will be staying with residence inn again.
Stayed 1 night in Dec 2022

10/10 Excellent

Scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer, very clean, excellent room layout compared to other extended stay properties
Stayed 1 night in Dec 2022

10/10 Excellent

Jenna

Stayed 2 nights in Oct 2022

8/10 Good

Donald

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It is very nice
Stayed 2 nights in Oct 2022

10/10 Excellent

Christina

Stayed 6 nights in Sep 2020
Response from Joshua McVay/Marketing Manager on Nov 27, 2023
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice hotel, terrible execution
Room not ready at check-in, elevator broke down, bed uncomfortable, internet works poorly resulting in frequent TV reboots. 100% would never stay at again.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost as nice as home
One of the most comfortable beds (& pillows) that I’ve slept on in a hotel. We used the well-equipped kitchen for assembling dishes for a family gathering.
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timely?
I would have given a little better of a rating if the room was ready at the check in time. The room was not ready until 5:30. Normally, it would not have been to big of a deal however, we were going to a concert and wanted to freshen up prior. New hotel with nice accommodations.
Stayed 1 night in Jul 2022

10/10 Excellent

Timothy

Stayed 1 night in Jul 2022

4/10 Poor

Deborah

Business traveler
Disliked: Staff & service, amenities
No room service for 7 (yes, 7) days! Dirty towels, and no coffee. Unfortunately, no coffee in the breakfast room either. When I told the manager, she told me that there was no service because of Covid, but I stayed there twice last year during Covid, and there was daily service and daily coffee. So, this is a cost saving measure. 7 days of no service! Shameful
Stayed 7 nights in Jun 2022
Response from Jeff on Jul 8, 2022
Hi Deborah, We apologize that you were not completely satisfied with your stay. Currently as a Marriott requirement we do offer Housekeeping Service based on request only. With the pandemic still ongoing it is for the safety of our guests and staff that we are limiting how many rooms we are entering each day so we only enter your room to clean if were asked. We do also offer coffee every day during our breakfast hours but as a Marriott requirement we do take down all breakfast items after breakfast is over. Again we do apologize that you were not completely satisfied with you experience at our hotel but we do appreciate your feedback.

10/10 Excellent

William

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and will be back next time we stay in Midland. The hotel was clean and in excellent shape plus close to restaurants and shopping. Also, it is just off the highway for easy access. Lastly the staff was very friendly and welcoming.
Stayed 1 night in Jun 2022
Response from Jeff on Jun 29, 2022
Thanks for staying with us William. We appreciate your feedback!

10/10 Excellent

adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Jeff on Jun 21, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

José Fernando

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The facilities are excellent. Great place to stay.
Stayed 9 nights in Jun 2022
Response from Jeff on Jun 14, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and newer hotel
This is a newer hotel so everything was clean and now worn down. It has nice amenities - the pool was great and the lobby was spacious. Lots of fun activities both inside and outside like basketball, billiards, and a big connect four game.
Stayed 2 nights in Jun 2022
Response from Jeff on Jun 11, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot!
Stayed 1 night in Jun 2022
Response from Jeff on Jun 11, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to fairgrounds and horse events
Stayed 5 nights in May 2022
Response from Jeff on May 16, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room!
Nice big spacious room. Very clean. Close to shopping and food. Enjoyed my stay here.
Stayed 3 nights in May 2022
Response from Jeff on May 11, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yolanda Renee

Stayed 1 night in Apr 2022

8/10 Good

Wendy

Liked: Staff & service, property conditions & facilities, room comfort
Blood found in shower and bedding
Room was impressive at first glance. Small blood spot on the grout lining in the shower and small blood stain on comforter. Leftovers from previous residents left in refrigerator. Might want to bring your own cleaning supplies when you stay here. I did leave a note in the room for the cleaning lady about what I found. Did not take pictures as I didn’t realize I could post pictures until I got home. Pool area was clean. Morning breakfast area was clean. Staff very friendly and welcoming. I would stay here again but would clean the room first.
Stayed 2 nights in Apr 2022
Response from Jeff on Apr 28, 2022
Hi Wendy, We apologize about the experiences that you had while you stayed with us. That is not up to our standards of cleanliness and it has been brought to the staffs attention to ensure it will not happen again. Again, we sincerely apologize and do hope that you choose to stay with us again in the future.

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always very kind.
Stayed 3 nights in Apr 2022
Response from Jeff on Apr 27, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Jeff on Mar 21, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, room, pool and spa
Stayed 1 night in Feb 2022
Response from Jeff on Mar 4, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sondra

Stayed 2 nights in Dec 2021

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021
Response from Jeff on Mar 10, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property
Stayed 1 night in Oct 2021
Response from Jeff on Nov 2, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

RUSS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Jeff on Oct 20, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angelina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the night for a concert at soaring eagle. It was a girls weekend, the two bedroom suite was prefect for the 5 of us. Nice kitchen area and table for us to have a late night snack offer the concert. Very clean, updated and the free breakfast was very good. Lots of choices. Definitely would stay again.
Stayed 1 night in Aug 2021
Response from Jeff on Sep 4, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff was great. especially Shannon Tait
Stayed 1 night in Aug 2021
Response from Jeff on Aug 20, 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Mike

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, close to many restaurants and common stores! Nice and simple landscaping, room was great!
Stayed 1 night in Aug 2021
Response from Jeff on Aug 16, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karen was very helpful
Stayed 1 night in Aug 2021
Response from Jeff on Aug 16, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Jeff on Aug 10, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, and easy access to restaurants and stores. We stay here each year when we go to the UP.
Stayed 1 night in Jul 2021
Response from Jeff on Jul 31, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect! So comfortable
We love the Residence Inn Midland! It’s honestly our favorite place to stay. We stayed at another Residence Inn out of state recently and it was not a great experience. Midland is truly awesome with a great staff, quiet rooms, and fantastic service! We will be back again this week for the fourth time in two months.
Stayed 6 nights in Jul 2021
Response from Jeff on Jul 31, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

April

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Lawrence

Stayed 1 night in Jul 2021
Response from Jeff on Jul 19, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are extremely large and modern. The whole place feels very clean and new.
Stayed 4 nights in Jul 2021
Response from Jeff on Jul 13, 2021
Thanks for staying with us. We appreciate your feedback!