We stayed at this hotel for 4 nights on a visit to Paris for New Years Eve 2014. It is about a 30 minute trip out of the city taking the Metro. My first bad experience came the second we walked into our room. There was an old heater on the wall and it did not work, we sat in the room for about an hour with 3 jackets a piece waiting for the room to heat up and it never came. We went to the front desk to ask if it was broke and she told us that it may be. I asked to move rooms but she said they were booked full but yet I could see many keys still on the wall. She gave a space heater to bring up. On January 1 we stayed in Paris a little later and got back to the hotel around 12:15 a.m.-ish. When we got to the door it was locked and no one was at the desk we knocked on the door for about 10 minutes out in the cold and called the hotel and no one came finally we saw the worker come down the stairs. The morning we were to check out we left the hotel around 5:30 am to catch our flight. We went down stairs to check out and once again no one was at the desk. I heard noise from the front sitting area and saw the worker who had just woke up from sleeping on the couch IN HIS BOXERS!! He hurried put his pants on and slipped on his slippers and ran to the desk. This has got to the the absolute most unprofessional thing I have ever witnessed! The breakfast was HORRIBLE we paid 13 euros for cold old bread and hot milk! I will be calling to complain when I get back to the states!!
Comment from Hotel Management
Jul 26, 2014 by Francesca BORGESE, Hotel Management
First of all, I would like to thank you for taking the time to share your experience with us.
I am sorry that it did not meet your expectations; please allow me to express my sincerest apologies.
I deeply regret the circumstances that you encountered during your stay.
I would like to assure you of the importance we attach to all our guests being welcomed in a courteous and professional manner. The demeanour of certain staff at this hotel was not representative of the standard of hospitality we expect and we have advised the department concerned accordingly.
This experience does not reflect the level of service we usually strive to provide in our hotel.
Be assured that a corrective measure has been already taken.
I sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience.
With our best regards