Ratings based on 378 Verified Reviews

4.1 out of 5
67% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Ottawa/Gatineau

Problem with duvet covers which went unfixed.

Posted Mar 18, 2018
The duvet covers on both beds were almost empty of filling. (See pictures) Two more duvet covers were brought and they had the same problem. We were told this was the case for the majority of the duvets in the hotel. We were told there was nothing further they could do to improve the bedding. The hotel’s website says that they provide premium bedding which it definitely was not.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great Hotel

Posted Mar 16, 2018
Pros: Great staff, accommodating, and clean.
Cons: Only downside is that the restaurant is not open everyday.
Location: Close to the Metro, coffee shops, restaurants, very easy to get anywhere.
The experience is flawless every time, staff is great
Comment from Hotel Management
Mar 20, 2018 by Cindy Lafrance, Hotel Management
Bonjour, We are pleased that you enjoyed your stay and look forward to welcoming you again at the hotel Imperia, we remain at your disposal for any further information. See you soon !!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2018
Very nice upscale modern hotel with a nice restaurant. Convenient location to the business I was visiting.
Comment from Hotel Management
Feb 27, 2018 by Cindy Lafrance, Hotel Management
Bonjour, It is a pleasure to hear that you had such a wonderful stay at the Imperia. Once again thank you to choose to stay at the Imperia.
4 out of 5
Recommended
for Everyone
by A verified traveler from Port Elgin, ON

Weekend stay

Posted Dec 1, 2017
Pros: Staff was great
Location: We were in town for a family event so didn't really experience things to do.
We were travelling with another couple plus our daughter and granddaughter. The other couple had one room, we shared a room with our daughter and granddaughter. For a couple the rooms are lovely. For us, when we pulled the sofa bed out, we might as well have all been in one giant bed. We couldn't even walk sideways between the beds. We were able to move a lamp and move the bed over a bit, but still only had about 8 inches between the beds. That being said the beds were very comfortable. The staff were lovely and very helpful. Quick to try and deal with large "hall parties" quickly. So if travelling as a couple I would say we would stay again, but not if there were more than 2 of us in the room
Comment from Hotel Management
Dec 6, 2017 by Cindy Lafrance, Hotel Management
Thank you for taking the time to send us your comments. Looking forward to welcoming you again, in a room with 2 queen beds. You will be very comfortable.
2 out of 5
by A verified traveler from alberta

business travel

Posted Nov 28, 2017
Nice hotel but the heating/air conditioning unit kept me up most of the night, I will not go back
Comment from Hotel Management
Nov 30, 2017 by Front Desk, Hotel Management
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
by Michael

Nce, would stay there again.

Posted Nov 17, 2017 on Hotels
Friendly staff, clean comfortable room, excellent hot breakfast, great nights sleep.
Comment from Hotel Management
Nov 24, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
Such a beautiful hotel and comfortable amazing staff
Comment from Hotel Management
Nov 14, 2017 by Cindy Lafrance, Hotel Management
We are pleased that you enjoyed your stay and look forward to welcoming you again at the hotel Imperia, we remain at your disposal for any further information. See you soon !!
5 out of 5
by A verified traveler

Posted Nov 6, 2017 on Hotels
Comment from Hotel Management
Nov 14, 2017 by Cindy, Hotel Management
Thank you for taking the time to give your opinion. Thank you for choosing Impéria hotel-suites and looking forward to welcoming you again.
4 out of 5
by A verified traveler from Lecis, Qc

Lacking amenities

Posted Oct 23, 2017 on Orbitz
Pros: Clean.
The hotel is nicely decorated but they don’t have many of the things I have come to expect as standard in a hotel stay I.e. a fridge and stove, free continental breakfast, medium size garbage cans and such. Price is too high to not have these amenities included.
Comment from Hotel Management
Nov 14, 2017 by Cindy Lafrance, Hotel Management
Thank you for taking the time to complete the online customer survey following your recent visit to our hotel. Your comments and suggestions are very important to us and help to know if our service and our products have been up to your expectations!
5 out of 5
by Jeffrey

Imperia Ste Eustache

Posted Oct 12, 2017 on Hotels
Good location. Clean and modern. Very nice room. Conveniently located.
Comment from Hotel Management
Oct 19, 2017 by Cindy, Hotel Management
It is a pleasure to hear that you had such a wonderful stay at the Imperia. Thank you.