Ratings based on 309 Verified Reviews

4.1 out of 5
74% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Nice room, clean, no fridge (snacks and drinks were on the dresser in a tray). We had a queen bed, very comfortable, comfy pillows as well, nice linens. They offered a small breakfast buffet for 8.50 per person, very reasonable and the food was good.
2 out of 5
by A verified traveler

Average hotel trying to be something they are not.

Posted Nov 8, 2016
Location: Good location for visiting in St Eustache.
Warning you will be asked to post a $150 deposit before they register you for this hotel. Very average furniture no real mini-bar. How did they earn a 4 star rating?
4 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et dans l'attente de vous accueillir à nouveau à l'hôtel Imperia. Nous demeurons à votre disposition pour tout autre renseignement. A bientôt !!
3 out of 5
by A verified traveler

Posted Sep 7, 2016 on Hotels
Rooms were not that clean and missing key essentials (soap in one room as an example). Got the run around on getting a toothbrush which should be standard hotel services. Mold on the AC units and smell in room. AC right under drapes so they blew all night. Would not recommend this hotel unless no other choice. Stayed here to go to Cabane Au Pied Couchon - convenient drive but that was it.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
We regret to hear that our room did not meet with your expectations on this stay and wish to sincerely apologize for the inconveniences caused to you. We thank you for bringing these matters to our attention for immediate action.
4 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.
4 out of 5
by Leo from Pickering

Posted Aug 12, 2016 on Hotels
Very Nice hotel, modern and clean, Pool is very small (more of a splash pool). Location is close to highway exit but little worthwhile to do in walking distance. Front staff is friendly but not overly helpful, the few requests I had pointed me to a self serve option (Receipt on check-out) or changing room types (couldn't pay the difference for a 2 bed room as it was my mistake on reserving). They just followed the book and didn't try to be helpful.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Thank you for staying in our hotel. We do our best to satisfy our customers and appreciate your comment.
2 out of 5
by David from Sccarborough

Posted Aug 5, 2016 on Hotels
IT would of made my trip very pleasant, if I had a microwave or ridge in one of the two rooms.Nothing.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Thank you for staying in our hotel. We do our best to satisfy our customers and appreciate your comment.
2 out of 5
by A verified traveler from Oakville, ONtario

close to venue for family reunion

Posted Aug 2, 2016
Pros: CLOSE TO OUR FAMILY REUNION
Cons: ELEVATOR SERVICE; CLEAN MOULD ON BATHROOM SHOWER TILES.
disappointed...at our check-in 2 pm Our 2 rooms were switched to the 4th floor in order not to be annoyed by wedding and both closer on the same floor.Great! As we were due to meet other family members for our reunion we took our keys and returned to the hotel at around 10p.m. at which time we were told that the elevator was out of order and would have to use the stairs. According to the desk clerk he said it was that way all day!!! Well, what to do ,our daughter, husband and child and my husband age 83 and myself 77. we were asked "if we needed any help with our luggage? well, YES. Needless to say the 4 flights of stairs proved difficult, but we made it. Following morning the elevator still OUT OF ORDER, down the stairs luggage and all, check OUT expressed our concerns, no eye contact with desk clerk, well really can't blame her. How long does it take to get service on an important equipment? We live in a 16 story condo and service is done quickly with no delays. Furthermore, is there a service elevator which could be used? For such a size of hotel, how can the building code allow only 1 elevator? This is not a cheap motel, one would think a better standard of service would be offered to their guests.Hopefully we will receive an Apology from the IMPERIA MANAGEMENT.
5 out of 5
by A verified traveler

Posted Jul 1, 2016 on Hotels
Very nice hotel. Comfortable room. Easy to access. Right off highway. Quiet area. Room was very quiet and clean.
Comment from Hotel Management
Jul 11, 2016 by Cindy, Hotel Management
Thank you for taking the time to complete the online customer survey following your recent visit to our hotel. We are pleased that your stay was to your satisfaction. Enjoy!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was located in the are we wanted to visit.

Posted Jun 23, 2016
We found the hotel accessible from the highway and far enough from the noise.
Comment from Hotel Management
Jun 28, 2016 by clafrance@imperiahotel.com, Hotel Management
Thank you for taking the time to send us your comments. Looking forward to welcoming you again.