close to venue for family reunion
Posted Aug 2, 2016
disappointed...at our check-in 2 pm Our 2 rooms were switched to the 4th floor in order not to be annoyed by wedding and both closer on the same floor.Great! As we were due to meet other family members for our reunion we took our keys and returned to the hotel at around 10p.m. at which time we were told that the elevator was out of order and would have to use the stairs. According to the desk clerk he said it was that way all day!!! Well, what to do ,our daughter, husband and child and my husband age 83 and myself 77. we were asked "if we needed any help with our luggage? well, YES.
Needless to say the 4 flights of stairs proved difficult, but we made it. Following morning the elevator still OUT OF ORDER, down the stairs luggage and all, check OUT expressed our concerns, no eye contact with desk clerk, well really can't blame her. How long does it take to get service on an important equipment? We live in a 16 story condo and service is done quickly with no delays. Furthermore, is there a service elevator which could be used? For such a size of hotel, how can the building code allow only 1 elevator?
This is not a cheap motel, one would think a better standard of service would be offered to their guests.Hopefully we will receive an Apology from the IMPERIA MANAGEMENT.