Ratings based on 280 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
75% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Ottawa

Bien situé

Posted Aug 7, 2016
Pros: Moderne, propre
Cons: Éclairage dans la salle de bain
Excellente expérience, j'y retournerais. Emplacement à environ 35 min du centre ville de Montréal, musées etc
2 out of 5
by A verified traveler from Oakville, ONtario

close to venue for family reunion

Posted Aug 2, 2016
Pros: CLOSE TO OUR FAMILY REUNION
Cons: ELEVATOR SERVICE; CLEAN MOULD ON BATHROOM SHOWER TILES.
disappointed...at our check-in 2 pm Our 2 rooms were switched to the 4th floor in order not to be annoyed by wedding and both closer on the same floor.Great! As we were due to meet other family members for our reunion we took our keys and returned to the hotel at around 10p.m. at which time we were told that the elevator was out of order and would have to use the stairs. According to the desk clerk he said it was that way all day!!! Well, what to do ,our daughter, husband and child and my husband age 83 and myself 77. we were asked "if we needed any help with our luggage? well, YES. Needless to say the 4 flights of stairs proved difficult, but we made it. Following morning the elevator still OUT OF ORDER, down the stairs luggage and all, check OUT expressed our concerns, no eye contact with desk clerk, well really can't blame her. How long does it take to get service on an important equipment? We live in a 16 story condo and service is done quickly with no delays. Furthermore, is there a service elevator which could be used? For such a size of hotel, how can the building code allow only 1 elevator? This is not a cheap motel, one would think a better standard of service would be offered to their guests.Hopefully we will receive an Apology from the IMPERIA MANAGEMENT.
5 out of 5
by A verified traveler

Hotel was located in the are we wanted to visit.

Posted Jun 23, 2016
We found the hotel accessible from the highway and far enough from the noise.
Comment from Hotel Management
Jun 28, 2016 by clafrance@imperiahotel.com, Hotel Management
Thank you for taking the time to send us your comments. Looking forward to welcoming you again.
1 out of 5
by A verified traveler

Don't stay here if you have a choice!

Posted May 16, 2016 on Hotels
We stayed here for three nights and was terribly disappointed. This hotel has nothing around it to walk to and the amenities are lacking. The minute you walk in, you are greeted with a wall of chlorine smell from the pool down the hall. There were screaming kids (25+ of them) in the two rooms next to ours that slammed the doors from noon-9pm solid. We called the front desk several times and never once was any action taken but we were never offered to have our room changed. There is no fridge, very few TV channels, hairs that weren't ours in the bed and floor ans the bathroom was full of mildew. I wouldn't recommend this hotel to anyone!!!
4 out of 5
by Rob from Pickering

still good Hotel for our needs

Posted May 15, 2016 on Hotels
always stay here good location for us, but hotel is starting to show signs of wear and tear
5 out of 5
by Anatol

Posted Apr 19, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Cindy, Hotel Management
Bonjour, Nous vous remercions d'avoir pris le temps de compléter le sondage-client en ligne suite à votre récente visite à notre hôtel. Nous sommes heureux que votre séjour fût à votre satisfaction. Au plaisir !
4 out of 5
by James R.

Posted Apr 15, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Cindy, Hotel Management
Bonjour, Thank you for taking the time to send us your comments. Looking forward to welcoming you again.
4 out of 5
by Albert from Quebec

Bon rapport qualité prix

Posted Mar 29, 2016 on Hotels
Bon rapport qualité prix pour un court séjour. Chambre un peu petite.
Comment from Hotel Management
Jun 11, 2016 by Cindy, Hotel Management
Bonjour, Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Au plaisir de vous accueillir à nouveau.
4 out of 5
by Gunnar from Katrineholm

Posted Mar 23, 2016 on Hotels
Imperia Suites is a very good hotel, although a bit far from "things to do". The room is good and the restaurant is good also. Breakfast may be included in the price, but is somewhat "tiny" compared to continental standard. There is small gym at the hotel, but the machines were not best I´ve seen. About 5 km east there is an outside mall, with lots of restaurants and decent shopping and a car is needed anyway when staying here.
Comment from Hotel Management
Apr 7, 2016 by Cindy, Hotel Management
Bonjour, Thank you for staying in our hotel. We do our best to satisfy our customers and appreciate your comment.
4 out of 5
by Suzie

Posted Mar 14, 2016 on Hotels
Great hotel but 20$ for a refrigerator!!!! It's incredebile!!!
Comment from Hotel Management
May 21, 2016 by Cindy, Hotel Management
Thank you so much for taking the time to reply to our guest questionnaire. Your feedback is essential to us and permits us to measure your level of satisfaction with our product and services.