Ratings based on 353 Verified Reviews

4.1 out of 5
73% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Port Elgin, ON

Weekend stay

Posted Dec 1, 2017
Pros: Staff was great
Location: We were in town for a family event so didn't really experience things to do.
We were travelling with another couple plus our daughter and granddaughter. The other couple had one room, we shared a room with our daughter and granddaughter. For a couple the rooms are lovely. For us, when we pulled the sofa bed out, we might as well have all been in one giant bed. We couldn't even walk sideways between the beds. We were able to move a lamp and move the bed over a bit, but still only had about 8 inches between the beds. That being said the beds were very comfortable. The staff were lovely and very helpful. Quick to try and deal with large "hall parties" quickly. So if travelling as a couple I would say we would stay again, but not if there were more than 2 of us in the room
Comment from Hotel Management
Dec 6, 2017 by Cindy Lafrance, Hotel Management
Thank you for taking the time to send us your comments. Looking forward to welcoming you again, in a room with 2 queen beds. You will be very comfortable.
2 out of 5
by A verified traveler from alberta

business travel

Posted Nov 28, 2017
Nice hotel but the heating/air conditioning unit kept me up most of the night, I will not go back
Comment from Hotel Management
Nov 30, 2017 by Front Desk, Hotel Management
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
Such a beautiful hotel and comfortable amazing staff
Comment from Hotel Management
Nov 14, 2017 by Cindy Lafrance, Hotel Management
We are pleased that you enjoyed your stay and look forward to welcoming you again at the hotel Imperia, we remain at your disposal for any further information. See you soon !!
3 out of 5
by A verified traveler from ottawa

disappointing for the price

Posted Sep 18, 2017
Pros: close to the 64o hwy
no fridge in the room, only 2 glasses in the room(we had invited 2 friends to take a glass of wine before supper), no glass in the washroom, no carpet in front the bath, towel still humide. At least the bed was confortable. I can hear people slamming doors during middle of the night, insulation.....
Comment from Hotel Management
Sep 25, 2017 by Cindy Lafrance, Hotel Management
We regret to hear that our room did not meet with your expectations on this stay and wish to sincerely apologize for the inconveniences caused to you. We thank you for bringing these matters to our attention for immediate action.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Posted Sep 18, 2017
Clean hotel, very comfortable. Decent location about 30 mins driving from Alll the fun spots !
Comment from Hotel Management
Sep 25, 2017 by Cindy Lafrance, Hotel Management
It is a pleasure to hear that you had such a wonderful stay at the Imperia. Thank you.
2 out of 5
by Roxane

Dirty

Posted Sep 3, 2017 on Hotels
Room smelled musty and my child found a fake nail on the window sil... bathroom had a ring around the tub ! The pool was filthy ..we will .never ever stay here again
Comment from Hotel Management
Sep 8, 2017 by Cindy, Hotel Management
We regret to hear that our room did not meet with your expectations on this stay and wish to sincerely apologize for the inconveniences caused to you. We thank you for bringing these matters to our attention for immediate action.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario

Excellent hotel!

Posted Aug 23, 2017
Pros: Location, cleanliness of the room.
Cons: They need a hot tub and the pool smells a little bit.
Location: La Maison Lavende, Vignoble Rivière du Chêne, Ferme de Reptiles and the Flea Market.
I was advised by a friend of mine of this hotel and that it would be close to Flea Market (3 mins) away and very close to the "La Maison Lavande", Reptile location a winery and other things. We had a great stay there; the rooms were very clean and comfortable. We ate dinner at the onsite restaurant and were very pleased with our meals and the ambience. I would recommend this hotel for a stay in St Eustache.
Comment from Hotel Management
Sep 8, 2017 by Cindy Lafrance, Hotel Management
Bonjour, It is a pleasure to hear that you had such a wonderful stay at the Imperia. Once again thank you to choose to stay at the Imperia.
2 out of 5
by martial

Sucks

Posted Aug 17, 2017 on Hotels
Not pleasnt
Comment from Hotel Management
Aug 23, 2017 by Cindy, Hotel Management
We regret to hear that stay did not meet with your expectations and wish to sincerely apologize for the inconveniences caused to you.
5 out of 5
by A verified traveler

Great Service & Hotel

Posted Aug 16, 2017 on Hotels
Great service. We had an issue with the air conditioner and someone came up immediately to resolve it in a very friendly manner. The hotel is new and the rooms are nice and spacious. Great hotel and a great stay. It's just a bit outside of the city of Montreal, but it was worth it for the price and quality of the hotel.
Comment from Hotel Management
Aug 18, 2017 by Cindy, Hotel Management
Bonjour, It is a pleasure to hear that you had such a wonderful stay at the Imperia. Once again thank you to choose to stay at the Imperia.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

The place is lovely.

Posted Aug 15, 2017
Pros: Easy to find bec. it is close to the highway. The room is decorated nicely.
Cons: None that I can think of at this time.
Location: Good area to find places to go and eat and buy.
It has modern amenities. The surrounding area is pleasant. You can easily find a place to eat at reasonable and affordable price. I will go back again next time I am heading to QC.
Comment from Hotel Management
Aug 18, 2017 by Cindy Lafrance, Hotel Management
We are pleased that you enjoyed your stay and look forward to welcoming you again at the hotel Imperia, we remain at your disposal for any further information. See you soon !!