Ratings based on 1,011 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Oxfordshire, UK

Very convenient location

Posted Dec 6, 2017
Pros: Location, price and quality of room.
Cons: Cheaper breakfast!
Location: Convenient for train station and very nice shops.
The hotel was perfect for us as it was 5 minutes walk from the train station (Hauptbahnhof) and offered the level of comfort we like. We did not partake of the breakfast as this seemed very expensive for what we wanted (€17 pp), but there were plenty of coffee shops around and we found somewhere very nice a few minutes away and went there every day (€10 for two).
Comment from Hotel Management
Dec 19, 2017 by Britta Mietzner, Hotel Management
Thank you very much for this nice review.
1 out of 5
by A verified traveler

Worst hotel in a long time

Posted Nov 16, 2017
Pros: The room was very clean.
Cons: Get rid of the smell!!!! It smells like a dead animal.
Location: The location is very bad, with nothing obviously visible from the hotel of interest and no restaurants or shops close by. That I could see anyway?
Nothing good, the room had an awful damp smell and when asked to change the staff simply did not understand, my colleagues on the floors above and below had the same smell so this is a general problem. It was a penetrating smell that no matter how much I tried to ignore it still persisted, even when I was woken up in the night. SO the smell aside the menu in the restaurant was very very limited and the staff were slow and unhelpful, it took them 30 -45 minutes to replace my key (a standard plastic card) after I accidentally locked it in my room. No one spoke English and overall as a business hotel it was very poor, the menu was also completely in French. Now I do speak basic French, but this was a business trip and I chose an appropriate hotel so I would have expected English menus and a relatively good understanding by the staff. The location is also very bad, with no shops or restaurant local that I could find easily.
Comment from Hotel Management
Nov 22, 2017 by Britta Mietzner, Hotel Management
Dear sir or madam, it seems that you gave response to the wrong hotel. Our hotel is located very central near the main station with many shops and restaurants around. As well is our menue in german and english.
4 out of 5
by sharon

This traveler left a rating score only Posted Oct 16, 2017 on Hotels
5 out of 5
by Chester

Convenient!

Posted Oct 6, 2017 on Hotels
Elegant hotel just a few blocks from the train station.
Comment from Hotel Management
Oct 19, 2017 by Britta Mietzner, Hotel Management
Thank you very much for your great assessment! Looking forward to welcome you again soon.
3 out of 5
by A verified traveler

nice hotel in unsafe neighbourhood

Posted Sep 26, 2017 on Hotels
Comment from Hotel Management
Nov 15, 2017 by Britta Mietzner, Hotel Management
Thank your very much for your assessment.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Canada

Nice clean hotel near Central Station

Posted Sep 25, 2017
Pros: The well appointed and clean room, with pleasant and welcoming staff.
Location: The location of the hotel is within walking distance of the train station. Walking about the area we discovered museums, arts and architecture.
We chose the St Raphael becaue of its proximity to the Central Train Station, and after the 5 minute walk to the hotel through one of the older areas of the city, we were pleasantly surprised at the well appointed and clean room. The desk staff were very pleasant and, as we speak only English, were very happy that the desk clerk spoke fluently. The location of the hotel was good for our needs as we were only in the clty overnight, and wanted only to walk about the canals and see some of the architecture in the clty center. A good find.
Comment from Hotel Management
Sep 27, 2017 by Britta Mietzner, Hotel Management
Thank you very much for this nice assessment. We are happy hat you enjoyed your time and had a pleasant stay at our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Posted Sep 17, 2017
Pleasant hotel. rather far from city center, but close to train station. Staff very helpful.
Comment from Hotel Management
Sep 20, 2017 by Britta Mietzner, Hotel Management
Thank you very much for your nice assessment.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Hamburg city center

Posted Sep 11, 2017
Clean place - not a speck of dust. Not for the claustrophobic - wall is in your face when you get off the bed!
Comment from Hotel Management
Sep 15, 2017 by Britta Mietzner, Hotel Management
Thank you very much for your nice assessment. When booking a room next time, please ask for the next higher categorie. These rooms have more space and you may feel more comfortable.
5 out of 5
by Mark

Great. Would Stay Again.

Posted Sep 11, 2017 on Hotels
Everything good. Polite and helpful. Room big and comfortable. Food great. Menu short but interesting. Some low rumbling noise from subway system but nothing major.
Comment from Hotel Management
Sep 15, 2017 by Britta Mietzner, Hotel Management
Thank you very much for your great assessment.
5 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, Ontario

Posted Sep 5, 2017
Pros: Convenient location, large room, modern finish. Nice bar and restaurant.
Cons: Small elevator
Location: Within walking distance of central rail station, hop on/off bus stop, and plenty of restaurants
Enjoyed it very much. I asked for a large quiet room and they gave us a good one.
Comment from Hotel Management
Sep 8, 2017 by Yannik Franke, Front office, Hotel Management
Dear Bob, thank you for your great assessment. We hope to see you at your next visit in Hamburg! Kind regards Best Western Plus Hotel St. Raphael