Ratings based on 988 Verified Reviews

4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Convinient location in this "Beatles" hotel

Posted Feb 18, 2018
The Generator Hostel is in a very grand, rather pleasant looking red bricked building known as The Klockmann House. In this building in 1960 was the "Akustik Studios", a place where you could record and cut your own 7" vinyl in one session! The Beatles recorded at Akustik studios in Hamburg in 1960. The building is next to Hamburg Hauptbahnhof and from departing the plane, a short walk to the SBahn, a 35 minute journey and you literally walk out of the Hauptbahnhof station and you are there. Initially I visited the building with a friend as part of a Beatles tourist trip and was pleasantly surprised, the place is friendly and "buzzing". I took the family for a Hamburg break and we stayed in the hostel for a night which cost £120 but I paid an extra £17 so that we could stay in the room until 1PM - we wanted a lie-in!! You cannot beat the convinient location of this hostel, and of course it has BEATLES value! The bar is pretty good as well!
Comment from Hotel Management
Feb 19, 2018 by Subir Kundu, Hotel Management
Dear guest, thank you for taking some time out of your day to write a review regarding your recent stay with us, it is very much appreciated. We are very pleased you had a wonderful time exploring Hamburg and visiting all the places where the Beatels have been while here. We are looking forward to welcoming you back during your next trip to Germany. All the best
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Location, Atmosphere, Style

Posted Jan 5, 2018
Pros: Location, the atmosphere and the staff.
Location: Right by the main train station, walking distance from shopping centre and Town Hall. Location is excellent
We (a early 20's couple) visited Hamburg for 3 nights before Christmas and wren't bothered about 'luxury' we just want somewhere to sleep so we booked in the private room. The location was incredible, you are right outside the main train station in Hamburg, and within walking distance to the Town hall and shopping centre. So much closer to everything than we first thought. The room was basic and the bathroom is a bit like a train toiler, but it does the job, is clean and honestly the bedding was so comfy! The staff were so lovely and the bar downstairs is great and not rip off prices. We would have drinks both before we would leave in the evenings and a few when we returned before going up to bed and with great choice. I very rarely leave reviews but I loved this place and definitely going to be looking for generator hostels in other cities I visit in the future.
Comment from Hotel Management
Jan 8, 2018 by Janosch, Hotel Management
Hi Karla, wow, thank you very much for your excellent Feedback! We're very pleased that you liked your stay with us that much! Would be happy to welcome you again! Regards from Hamburg, Janosch (Front Office Crew)
3 out of 5
by A verified traveler

Posted Dec 16, 2017
Just disappointing started with something left in the toilet and then with no shower working. Staff where ok but very unapproachable like ‘too busy to talk to us’ when asking for directions.
Comment from Hotel Management
Dec 20, 2017 by Janosch, Hotel Management
Hi there, thank you for taking some time to give us a feedback for your stay at Generator. That really helps us to work on our service. I hope we could helped you with the shower problem very quickly, because that realy isn't our standard! We would be happy to welcome you again!! Regards from Hamburg, Janosch Nowack (Front Office Crew)
5 out of 5
by Aundrea

Posted Oct 26, 2017 on Hotels
Comment from Hotel Management
Nov 28, 2017 by Markus, Hotel Management
Thanks for your nice Feedback! Regards from Hamburg, Janosch (Front Office Team)
5 out of 5
by Robert

Great location and helpful staff

Posted Oct 3, 2017 on Hotels
A great hostel with great facilities next to the train station. Spacious rooms though the ensuite bathrooms are a bit tight. Free wifi throughout but also free computers you can use by reception. Staff were very friendly and helpful. You are not allowed to bring your own food and drink though but they have on site restaurant bar and vending machines.
Comment from Hotel Management
Nov 28, 2017 by Markus, Hotel Management
Hi Robert, thanks for your feedback. Good to hear that you liked your stay including our staff with us! We're working hard to give the best possible service. We would love to welcome you again! Regards from Hamburg, Janosch (Front Office Team)
4 out of 5
by Gary

Modern Hostel

Posted Oct 2, 2017 on Hotels
I've stayed at two Generator Hostels now and they hold a very similar style which I think makes them a cut above the rest. Modern, well maintained, great location and friendly team. It was a very busy hostel given its central location but still felt safe and secure with a wide range of ages staying. 24 hour reception and Security over night added to that feeling of safety. Very easy to find, it's literally across the road from the Central Station in Hamburg. I wouldn't bother with paying extra for the toilet/shower in the room as they are incredibly small. I found it easier to use the open access toilet/shower on the floor.
Comment from Hotel Management
Nov 28, 2017 by Markus, Hotel Management
Hi Gary, thank you very much for your feedback. Great to hear that you liked your stay with us and the concept of Generator in total! We would be very happy to welcome you again in Hamburg! Regards from the Reception, Janosch (Front Office Team)
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for traveling around Hamburg

Posted Sep 1, 2017 on Ebookers
2 minute walk from the train station, easy to get to from Hamburg airport, easy check in and plenty of facilities.very accomodating and staff were great. Only criticism would be the late check out, need to communicate with the cleaners to avoid all the sleep interruptions. Overall, cracking place and just the job
Comment from Hotel Management
Sep 26, 2017 by Sven, Hotel Management
Hello, thanks for the review and sorry for the inconveniences. We have changed some procedures so that this should not happen again in the future. I hope we can welcome you soon again in Hamburg. Regards, Sven Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KOLKATA

Enjoyed the stay,nice location

Posted Aug 15, 2017
Pros: Location
Cons: Can improve the breakfast ,
Enjoyed the stay,very near to Main station,its my second time at Generator Hostel.
Comment from Hotel Management
Aug 23, 2017 by Sven, Hotel Management
Hello, Thanks for the review. 5out of 5 is a nice compliment. We are currently looking at the offer on the breakfast buffet. It would have been good to know, what you would have expected more. We would be delighted to be your host again in the future. Regards, Sven Assistant General Manager
5 out of 5
by A verified traveler

Posted Aug 8, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017 by Markus, Hotel Management
Hello, 5out of 5stars! Thanks for this fantastic compliment. We would be delighted if we could welcome you soon again in Hamburg. Regards, Sven Assistant General Manager
4 out of 5
by A verified traveler

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017 by Markus, Hotel Management
Hello, Thanks for the rating. We would be delighted to welcome you soon again in Hamburg. Regards, Sven Assistant General Manager