Ratings based on 1,855 Verified Reviews

3.7 out of 5
83% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel convenient for Rail station and city

Posted Dec 31, 2017
Pros: Convenience for station, Christmas markets and shopping. Good breakfast. Pleasant staff.
Cons: The room was much too small for 2 people, especially as we stayed for 6 nights
Location: A few minutes walk from the railway station, no need for a taxi. In the heart of the city, could go by train to visit lots of other places.
Check in went very well, staff very friendly and helpful, spoke good English. A short easy walk from the main railway station, close to Christmas markets and shopping. Room was very clean and modern, but also very small, the double bed was against the wall, making getting up in the night very difficult. We asked for more pillows and got them immediately. Would stay again but only if a bigger room was offered. Breakfast was very good, all you could wish for, just avoid the busy time and there were no problems.
4 out of 5
Recommended
for Everyone
by A verified traveler from paisley

Nice hotel.

Posted Dec 12, 2017
Good location close to the train station, main shopping drag, Xmas markets and places to eat. For what we paid had no problems with the hotel. Room was kept clean and was comfortable. Breakfast was continental style with enough variety. Staff were great all the way through our holiday with a special mention to Herr Kesler. Very nice man. All staff had some English which helped.
3 out of 5
by A verified traveler from England

Inadequate room lighting

Posted Dec 10, 2017
Clean, reasonably comfortable room. Good breakfast included. However, the lighting level in the room was very low, with only low wattage bulbs in both bedside and overhead lights and no light at all at the desk. By way of contrast, very thin curtains meant that the room was illuminated all night by the outside street lights! Wouldn't stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from united kingdom

great location in hub of city

Posted Dec 5, 2017
Pros: location and breakfast selection
Cons: lower floor rooms could be double glazed or noise proofed
Location: perfect in hub of city next to rail and underground stations
the hotel was comfortable and welcoming, breakfast was excellent with a great variety of choice and selection from hot and cold option
4 out of 5
Recommended
for Couples
by A verified traveler from ireland

nice hotel close to center of city and transport

Posted Nov 1, 2017
Pros: location and efficency
Location: close to central station taxis tour bus
good hotel to stay in staff helpfull and close to all imenities
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location to Transport and main shops.

Posted Oct 21, 2017
Pros: Good value for money and location met our need for keeping travel cost down.
Cons: Size of TV, to small. would like access to Tea and Coffee at all times.
Location: Close to main shopping area, near Train and buses, short walk to near by waterfront.
Choice of location to suit travel by Train able to walk to accommodation. Room comfortable and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Oct 8, 2017
All good would recommend to stay Near main hamburg train station which is a good advantage
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

decent, small hotel near main train station

Posted Oct 2, 2017
Pros: proximity to the train station
Location: very close to the train station, not much to do nearby though.
literally less than 1 min walking distance after you get out from the main train station. staff were friendly and helpful. Room was clean and tidy. Though the walls are a bit thin, so you might hear the other guests opening/closing the doors sometimes. Overall, a decent stay for a short 2-nights day and to be near to the main train station.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

centrally located

Posted Oct 1, 2017
Pros: as above
Cons: Can't think of anything
Location: as in main paragraph
Remember this hotel when it was Metro Merkur Hotel, was ok then and can say same for the new NOVUM ELEAZAR. Good central location being the highlight. Close proximity to all rail and public transport hub is an asset.Housekeeping was good. the desk staff extremely helpful, and the breakfast area pleasant and food well laid out.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

City visit

Posted Sep 17, 2017
Hotel was lovely the area was a little unsafe but we wanted to experience the city and this hotel was central -