Ratings based on 468 Verified Reviews

3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from CANADA

Downtown Chaos

Posted Oct 17, 2017
Pros: Location for attractions. Shopping. Restaurants.
Cons: ADD AIR Conditioning units, spend some money, come out of the early 1900's.... guests more comfortable, and allows the windows 2 B closed at night.
Advertised 'air acclimatisee". Arrived, 26deg C in the room. No a/c. Phoned. Advised you have to open the window to cool the room. (!) At night, the chaos and rowdiness from the neighbouring restaurants and bars, including whooping and yelling and breaking glass, woke us up... and if we closed the window, it became too stuffy and hot to sleep, with a winter duvet as the bedcover. (!) Great if you're younger and a party goer and not home until 4:30 am, when the revellers have gone. But then the garbage pick up begins around then, so you still can't get any sleep. I visit Paris almost every year. Have stayed at Le Meridien Etoile, the Hotel du Louvrre, (4*) and as low as Hotel Bonaparte (2*). The Bonaparte, less than 500meters away, is far quieter. I only wish I could follow the noise makers to their homes, and wait until 9am, then create all sorts of noise and chaos outside their window!
Comment from Hotel Management
Dec 14, 2017 by Andréa , Hotel Management
We are very sorry the hotel did not please you, you obviously do not appreciate the charm of saint germ des pres and of the hotel. Merry Christmas Crystal team
3 out of 5
Recommended
for Everyone
by A verified traveler from lebanon

Good location

Posted Oct 14, 2017
Very normal. Nothing to tell. Lift very small. In general small hotel.
5 out of 5
by Timothy A

Parisian Rock n Roll

Posted Sep 21, 2017 on Hotels
A hidden gem in St Germain, Crystal Hotel is a fantastic home away from home! Imagine staying with a dear family friend on your Grand Tour in their stylish ancestral home. Quirky, eccentric, warm and friendly. I’ve been a guest for the past four years during Parcours and Design Week and it’s perfect if you prefer to experience joie de vivre!
Comment from Hotel Management
Oct 16, 2017
Thank you for your good mood that you transmitted to the Crystal Hotel during your stay. Very much looking forward to welcoming you again soon as guest, warm regards, Andréa
4 out of 5
by David

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017
Thank you for your nice comment, Looking forward to welcoming you again as guest at Crystal Hotel, Andréa
5 out of 5
by A verified traveler

Posted Aug 6, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017
Thank you for your nice comment, looking forward to welcoming you as guest at Crystal Hotel, Andréa
5 out of 5
by Dave

Posted Jun 27, 2017 on Hotels
The desk staff was outstanding. Always with a hello and ready to assist. Nice location, steps from the Metro.
Comment from Hotel Management
Jul 15, 2017 by Bruno, Hotel Management
Thank you for your nice comment, Looking forward to welcoming you another time at Crystal Hotel, Andréa
3 out of 5
by AMY

Posted Jun 27, 2017 on Hotels
Tacky decor and furniture really not kept up . Bathroom shower had mold and not really clean. The ac was making a terrible noise and they said they fixed it but did not so I did not sleep for two nights
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Could not have found a hotel in a better location

Posted May 18, 2017
Pros: The hotel is extremely convenient to everything -- reatuarants, the Metro, shopping and pretty much walking distance to many of the top ten sites.
Cons: Ask for a room at the back of the hotel. The Paris city workers start early (garbage collection) and late night partyers may disrupt sleep!
Location: Walking distance to the Musee D'Orsay, Louvre, and many wonderful sites. A very safe and exciting location!
We had a problem with our room -- Bruno, the manager, took care of the matter with no hesitation. And graciously upgraded us. The staff are extremely welcoming and very helpful. As this stay was the start of our vacation, the reception at The Crystal made the difference and began the holiday on a fabulous footing. Thanks Crystal!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Excellent lacation

Posted May 18, 2017
The manager, Bruno, was wonderful. Excellent hospitality and exceedingly friendly and helpful. Gave great advice and assistance. And wonderful restaurant recommendations!!
Comment from Hotel Management
Jul 1, 2017 by Danièle , Hotel Management
Thank you so much for your review and for choosing us, Waiting for welcoming you again, Sincerely yours, Danièle Directrice Générale/ Manager Hotel Crystal***
5 out of 5
by Mark

The Crystal is formidable!

Posted May 5, 2017 on Hotels
We have just stayed at the Crystal for 2 nights and would highly recommend it. Location is superbe for exploring the 5th & 6th arrondisements. Andrea & Alexandra were very friendly & helpful, providing us with information & umbrellas. We found this place on the Internet before leaving Australia. The location is perfect! Breakfast was lovely in the cave. So Parisian. The famous cafes were all around us & the restaurants serving traditional French cuisine were fabulous.
Comment from Hotel Management
Jul 1, 2017 by Bruno, Hotel Management
Thank you so much Sir, Looking forward to welcoming you again soon, Andréa