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Mosaikhotel

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Beach nearby
Beach nearby
Terrace/Patio
In-room safe, soundproofing, iron/ironing board, free WiFi

Overview of Mosaikhotel

Mosaikhotel

2 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

  • Popular LocationSt-Jean-de-Luz Beach5 min walk
  • Popular LocationMaison Louis XIV8 min walk
  • Popular LocationPort of Saint-Jean-de-Luz Ciboure13 min walk
  • AirportSan Sebastian (EAS)15 min drive

Choose dates to view prices

About this area

Saint-Jean-de-Luz

Located in Saint-Jean-de-Luz, Mosaikhotel is in the city center and near the beach. Biarritz Aquarium is a popular attraction and the area's natural beauty can be seen at Cote des Basques and La Rhune. Looking to enjoy an event or a game while in town? See what's happening at Stadium Gal or Stade d'Aguilera. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • St-Jean-de-Luz Beach - 5 min walk
  • Maison Louis XIV - 8 min walk
  • Port de Saint-Jean-de-Luz - 10 min walk
  • Port of Saint-Jean-de-Luz Ciboure - 13 min walk
  • La Rhune - 24 min drive

Getting around

  • Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) - 8 min walk
  • Biarritz (BIQ-Pays Basque) - 13 min drive

Restaurants

  • Bellini — 3 min walk
  • Txantxangorri — 4 min walk
  • Pil Pil Enea — 4 min walk
  • Bodega Coco — 4 min walk
  • Etxe Nami — 4 min walk

About this property

Mosaikhotel

Hotel with bar/lounge, near Bay of Biscay
Along with a bar/lounge, this smoke-free hotel has free newspapers and multilingual staff. WiFi in public areas is free. Additionally, a garden, a picnic area, and a front-desk safe are onsite. All rooms are soundproofed and offer free WiFi and safes. TVs come with digital channels, and other amenities that guests will find include showers and free toiletries.
Mosaikhotel offers 25 accommodations with safes and complimentary toiletries. Digital television is provided.

Bathrooms include showers. This Saint-Jean-de-Luz hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 8 AM–10:30 AM: EUR 8 per person
  • 1 bar

Family friendly

  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • No elevators
  • Reception hall

Guest services

  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower

Entertainment

  • Digital channels
  • TV

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open Monday - Sunday (8:00 AM - 12:30 PM) and Monday - Sunday (2:30 PM - 8:30 PM)
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Dogs and cats welcome
1 per room (up to 10 lbs)
Service animals are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per day
Cribs (infant beds) are available for EUR 5.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.70 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 8 per person (approximately)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 5.0 per night
  • Rollaway bed fee: EUR 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Le Petit Trianon
Hotel Le Petit Trianon Saint-Jean-de-Luz
Hotel Petit Trianon Saint-Jean-de-Luz
Le Petit Trianon Saint-Jean-de-Luz
Petit Trianon Hotel
Petit Trianon Saint-Jean-de-Luz
Petit Trianon SaintJeandeLuz
Mosaikhotel Hotel
Hotel Le Petit Trianon
Mosaikhotel Saint-Jean-de-Luz
Mosaikhotel Hotel Saint-Jean-de-Luz

Frequently asked questions

4.1
Very Good
Rating 5 - Excellent. 40 out of 107 reviews
5 - Excellent 37%
Rating 4 - Good. 46 out of 107 reviews
4 - Good 43%
Rating 3 - Okay. 16 out of 107 reviews
3 - Okay 15%
Rating 2 - Poor. 2 out of 107 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 107 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness
Stayed 5 nights in Aug 2020

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service
Very clean. Managers were helpful. Little touches of character. I would've appreciated a room safe. The hotel is on the fringes of the cutest parts of town, short walk.
Stayed 3 nights in Aug 2019

4/5 Good

Liked: Staff & service, property conditions & facilities
Great location
Central location, nice terrace for tenants within hotel, rooms themed nicely, staff very accommodating. Walls are thin, could hear other guests and cleaners.
Stayed 2 nights in Jul 2019

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Told to move out or dogs sleep in the car
I booked the hotel few months ago. I made sure the hotel was dog friendly. Got email confirming they will accept our 2 dogs. Arrived to the hotel and checked in. Spent about 5 minutes in the room and went to explore the town. Few minutes later I got the phone call from the owner. She went to out room (!!!). And decided the room smelled bad so she gave us the choice to move out or to leave the dogs in the car. They are big dogs. But they are clean and we stay in hotels regularly with them. The hotel the night before, or the new hotel we found had no issues with them. There is no way the room could have smelled after the dogs spent 5 minutes in there. Nor did the owner had a right to go to check the room. When we complained she said it was her hotel so she could do whatever she wanted. Now we are trying to get the money we paid refunded. So if you want to risk the owner not liking you, your dogs, your kids or your smell and kicking you out you can risk booking the place. I would not advice booking it if you travel with a dog. If the person can suggest you keep your dog in the car in the closed garage it is not worth risking staying in her place.
Stayed 1 night in Mar 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely well located, close to great restaurants the market and bars, and a nice 10 minutes walk to the beach (through beautiful old town).
Stayed 1 night in Sep 2018