Relais & Châteaux Hôtel Parc Victoria

Photo gallery for Relais & Châteaux Hôtel Parc Victoria

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Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Terrace/Patio

Overview of Relais & Châteaux Hôtel Parc Victoria

Relais & Châteaux Hôtel Parc Victoria

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
5 Rue Cépè, Saint-Jean-de-Luz, 64500

Explore the area

  • Popular LocationSt-Jean-de-Luz Beach5 min walk
  • Popular LocationCote des Basques14 min drive
  • Popular LocationBiarritz Lighthouse16 min drive
  • AirportSan Sebastian (EAS)16 min drive

Choose dates to view prices

About this area

Saint-Jean-de-Luz

Located in Saint-Jean-de-Luz, Relais & Châteaux Hôtel Parc Victoria is near the beach. Maison Louis XIV and Chapelle de Socorri are local landmarks, and some of the area's attractions include Biarritz Aquarium and Littoral Paul Jovet Botanical Garden. Traveling with kids? Consider Bid'a Parc and Le Train de La Rhune. Discover the area's water adventures with kayaking, surfing/boogie boarding, and boat tours nearby, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • St-Jean-de-Luz Beach - 5 min walk
  • Maison Louis XIV - 17 min walk
  • Port de Saint-Jean-de-Luz - 19 min walk
  • Cote des Basques - 14 min drive
  • Biarritz Lighthouse - 16 min drive

Restaurants

  • Les Lierres — 1 min walk
  • L'Océan — 8 min walk
  • La Cidrerie Luzienne — 9 min walk
  • La Boïna — 9 min walk
  • Le Grand Grill Basque — 9 min walk

Getting around

  • Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) - 18 min walk
  • Biarritz (BIQ-Pays Basque) - 12 min drive

About this property

Relais & Châteaux Hôtel Parc Victoria

Family-friendly hotel with fitness center and sauna
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a spa tub are onsite. All 20 individually decorated rooms feature free WiFi and minibars. For a bit of entertainment, TVs come with satellite channels, and guests will also find room service and hair dryers.
Relais & Châteaux Hôtel Parc Victoria offers 20 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Relais & Chateaux.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 24 per person
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Fitness center
  • Golfing
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Outdoor pool
  • Playground
  • Supervised childcare/activities (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business center
  • Conference space (538 square feet)
  • Meeting room

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massage - sports
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable/satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 8 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property is closed between December 1 and March 20.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: EUR 24 per person (approximately)
  • Pet fee: EUR 10 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Parc Victoria Saint-Jean-de-Luz
Parc Victoria Saint-Jean-de-Luz
Parc Victoria
Parc Victoria Hotel
Relais & Châteaux Hôtel Parc Victoria Hotel
Relais & Châteaux Hôtel Parc Victoria Saint-Jean-de-Luz
Relais & Châteaux Hôtel Parc Victoria Hotel Saint-Jean-de-Luz

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 29 out of 42 reviews
5 - Excellent 69%
Rating 4 - Good. 9 out of 42 reviews
4 - Good 21%
Rating 3 - Okay. 3 out of 42 reviews
3 - Okay 7%
Rating 2 - Poor. 1 out of 42 reviews
2 - Poor 2%
Rating 1 - Terrible. 0 out of 42 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.6/5

Staff & service

4.8/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy dog friendly hotel
Unique hotel with first class service. Travelling with a dog often limits your choice of top class hotels so we are pleasantly surprised to find the Parc Victoria accepted dogs. We were not disappointed, excellent suite with conservatory, great food along with an amazing pool and lovely gardens. We will be back next time we’re in the area.
Stayed 2 nights in Jul 2020

5/5 Excellent

Stayed 3 nights in Oct 2019

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique decoration. Furniture and art pieces selected personally by the owner of the property. Wonderful garden. Excellent good taste and refinement in every detail.
Stayed 1 night in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
charming, excellent location, friendly staff, nice rooms and bathrooms
Stayed 1 night in Sep 2019