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Overview of Relais & Châteaux Hôtel Parc Victoria

Photo gallery

Exterior
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Terrace/Patio

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationSt-Jean-de-Luz Beach5 min walk
    Popular LocationMaison Louis XIV17 min walk
    Popular LocationPort de Saint-Jean-de-Luz19 min walk
    AirportBiarritz (BIQ-Pays Basque)21 min drive

Choose dates to view prices

  • Superior Double Room (Villa)

    5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsSuperior Double Room (Villa)
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 409 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsJunior Suite
  • Family Suite

    5/5 guest room rating

    Room amenities

    • 646 sq ft
    • Sleeps 2
    • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
    More detailsFamily Suite
  • Deluxe Suite

    Room amenities

    • 645 sq ft
    • Sleeps 2
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsDeluxe Suite
  • Superior Double Room (Pavillon)

    5/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsSuperior Double Room (Pavillon)
  • Classic Room

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsClassic Room

About this area

Saint-Jean-de-Luz

Located in Saint-Jean-de-Luz, Relais & Châteaux Hôtel Parc Victoria is near the beach. Maison de l'Infante and Maison Louis XIV are local landmarks, and some of the area's attractions include Bid'a Parc and Le Train de La Rhune. Traveling with kids? Consider Ibardin Aventures and Aquazone. Discover the area's water adventures with kayaking, surfing/boogie boarding, and boat tours nearby, or enjoy the great outdoors with hiking/biking trails.
Visit our Saint-Jean-de-Luz travel guide
Popular Location

What's nearby

  • St-Jean-de-Luz Beach - 5 min walk
  • Maison Louis XIV - 17 min walk
  • Port de Saint-Jean-de-Luz - 19 min walk
  • Port of Saint-Jean-de-Luz Ciboure - 3 min drive
  • Hendaye Beach - 26 min drive

Getting around

  • Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) - 18 min walk
  • AirportBiarritz (BIQ-Pays Basque) - 21 min drive

Restaurants

  • Les Lierres — 1 min walk
  • La Boïna — 9 min walk
  • Le Grand Grill Basque — 9 min walk
  • Olatua — 9 min walk
  • Le Bistrot Luzien — 10 min walk

About this property

Relais & Châteaux Hôtel Parc Victoria

Family-friendly hotel with restaurant and outdoor pool
This smoke-free hotel features a restaurant, an outdoor pool, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub, and a sauna are onsite. All 20 individually decorated rooms feature free WiFi and minibars. For a bit of entertainment, TVs come with satellite channels, and guests will also find room service and hair dryers.
Relais & Châteaux Hôtel Parc Victoria offers 20 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Saint-Jean-de-Luz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Relais & Chateaux.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 24 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Fitness center
  • Golfing
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 1 meeting room
  • Business center
  • Conference space (538 square feet)

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massage - sports
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable/satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - 8 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: EUR 24 per person (approximately)
  • Pet fee: EUR 10 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Parc Victoria Saint-Jean-de-Luz
Parc Victoria Saint-Jean-de-Luz
Parc Victoria
Parc Victoria Hotel
Relais & Châteaux Hôtel Parc Victoria Hotel
Relais & Châteaux Hôtel Parc Victoria Saint-Jean-de-Luz
Relais & Châteaux Hôtel Parc Victoria Hotel Saint-Jean-de-Luz

Frequently asked questions

Can I cancel my reservation for free at Relais & Châteaux Hôtel Parc Victoria and receive a full refund?
Yes, Relais & Châteaux Hôtel Parc Victoria offers free cancellation on select room rates, because flexibility matters! Please refer to Relais & Châteaux Hôtel Parc Victoria cancellation policy on our site for more details about any exclusions or requirements.
Does Relais & Châteaux Hôtel Parc Victoria have a pool?
Yes, this property has an outdoor pool.
Is Relais & Châteaux Hôtel Parc Victoria pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per night.
How much is parking at Relais & Châteaux Hôtel Parc Victoria?
This property doesn't offer parking.
What time is check-in at Relais & Châteaux Hôtel Parc Victoria?
Check-in is from 3 PM - 8 PM. Late check-in is available during limited hours.
What time is check-out at Relais & Châteaux Hôtel Parc Victoria?
Check-out is at noon.
Where is Relais & Châteaux Hôtel Parc Victoria located?
This family-friendly Saint-Jean-de-Luz hotel is located by the ocean, within a 15-minute walk of St-Jean-de-Luz Beach and Pointe de Sainte Barbe. Bay of Biscay is 2 mi (3.2 km) away. Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) is 18 minutes by foot and Saint Jean De Luz Ciboure Station is 18 minutes.
4.5
Wonderful
5 - Excellent
26
4 - Good
9
3 - Okay
3
2 - Poor
1
1 - Terrible
0

4.6/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy dog friendly hotel
Unique hotel with first class service. Travelling with a dog often limits your choice of top class hotels so we are pleasantly surprised to find the Parc Victoria accepted dogs. We were not disappointed, excellent suite with conservatory, great food along with an amazing pool and lovely gardens. We will be back next time we’re in the area.
Stayed 2 nights in Jul 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique decoration. Furniture and art pieces selected personally by the owner of the property. Wonderful garden. Excellent good taste and refinement in every detail.
Stayed 1 night in Sep 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
charming, excellent location, friendly staff, nice rooms and bathrooms
Stayed 1 night in Sep 2019

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Lovely and quiet retreat just steps from the beach and bustle of center city. Staff helpful and friendly. Do not miss dinner in the restaurant. We sat poolside and had a delicious, creative and peaceful dinner under the stars. Small but excellent and fairly priced wine list. Our Pavillion (I.e. cottage away from the main building) was spacious and quiet. Highly recommended.
Stayed 2 nights in Sep 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming place where they always go out of their way to make you feel at home. I have now stayed there three times and we will surely be back. Sitting by the pool is particularly lovely.
Stayed 3 nights in Aug 2019

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