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Reviews of Holiday Inn Express Saint John Harbour Side, an IHG Hotel

4 out of 5
Holiday Inn Express Saint John Harbour Side, an IHG Hotel
400 Main Street, Saint John, NB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 714 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 32 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location that met our needs.
Stayed 1 night in Apr 2024

10/10 Excellent

Victor, Pine Grove

Stayed 1 night in Mar 2024

10/10 Excellent

Ying

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely facilitated property with decent breakfast. My only complaint was that I paid extra to get a river view, but the view was partial and blocked by bridge too.
Stayed 1 night in Apr 2024

10/10 Excellent

Katie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , nice looking place !
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, good staff and good parking.
Stayed 1 night in Apr 2024

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Meridee

Stayed 2 nights in Mar 2024

8/10 Good

Corey

Traveled with family
Liked: Cleanliness, staff & service
Hotel room is nice, however the noise from the outside is a bit much from hearing cars racing up the street constantly.
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Anthony was so kind, everything was clean. it was perfect fot a couple days.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great! Breakfast was very good We’ll be back!
Stayed 1 night in Mar 2024

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Christine

Liked: Staff & service, property conditions & facilities
Very satisfied with stay!
Stayed 2 nights in Mar 2024
Response from Brandon on Mar 25, 2024
Thank you for staying at the Holiday Inn Express SJ !

10/10 Excellent

Meridee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, rooms were nice and up to date and staff were helpful and friendly.
Stayed 2 nights in Mar 2024
Response from Brandon on Mar 25, 2024
Thank you for staying at the Holiday Inn Express SJ !

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly and helpful. I Loved the pool area it was clean and warm. Overall a great place to stay
Stayed 1 night in Mar 2024
Response from Brandon on Mar 25, 2024
Thank you for staying at the Holiday Inn Express SJ !

10/10 Excellent

Nicole

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this Hotel always my first choice. Great staff always clean and close to everything I need
Stayed 1 night in Mar 2024
Response from Brandon on Mar 25, 2024
Thank you for staying at the Holiday Inn Express SJ !

10/10 Excellent

Marjorie / Daniel

Stayed 2 nights in Mar 2024

8/10 Good

Semasa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Brandon on Mar 25, 2024
Thank you for staying at the Holiday Inn Express SJ !

10/10 Excellent

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good time!
Stayed 1 night in Mar 2024
Response from Brandon on Mar 25, 2024
Thank you for staying at the Holiday Inn Express SJ !

10/10 Excellent

Lindsay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible
Stayed 1 night in Mar 2024
Response from Brandon on Mar 25, 2024
Thank you for staying at the Holiday Inn Express SJ !

10/10 Excellent

Mildred

Traveled with family
Lovely lobby, lots of free parking and really good breakfast. We really appreciated the discount for hospital family
Stayed 1 night in Mar 2024
Response from Brandon on Mar 25, 2024
Thank you for staying at the Holiday Inn Express SJ !

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brandon on Feb 28, 2024
Thank You For Staying !

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon on Feb 28, 2024
Thank You So Much !

8/10 Good

Elizabeth

Traveled with family
Awesome service coming from Cornwall Ontario highly recommend this hotel for a stay away from home
Stayed 1 night in Feb 2024
Response from Brandon on Feb 26, 2024
Thank You For Staying at The Holiday Inn Express & Suites Saint John !

10/10 Excellent

Jo ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed there for one night and the hotel staff was accommodating and friendly. The room is clean the bed is pleasant to sleep in.
Stayed 1 night in Feb 2024
Response from Brandon on Feb 26, 2024
Thank You For Staying at The Holiday Inn Express & Suites Saint John !

10/10 Excellent

Jayakannan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon on Feb 26, 2024
Thank You For Staying at The Holiday Inn Express & Suites Saint John !

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Feb 2024
Response from Brandon on Feb 13, 2024
Thank you for staying at the Holiday Inn Express & Suites Saint John !

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great overall hotel
Stayed 1 night in Feb 2024
Response from Brandon on Feb 5, 2024
Thank You For Staying At The Holiday Inn Express & Suites Saint John !

10/10 Excellent

Steve

Traveled with partner
The front desk people are amazing
Stayed 1 night in Feb 2024
Response from Brandon on Feb 5, 2024
Thank You For Staying at The Holiday Inn Express & Suites Saint John !

10/10 Excellent

Tsafrir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brandon on Jan 24, 2024
Thank you for staying at the Holiday Inn Express & Suites Saint John !

10/10 Excellent

Carly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Brandon on Jan 22, 2024
We appreciate your choice to stay at the Holiday Inn Express & Suites Saint John.

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT!
Stayed 1 night in Jan 2024
Response from Brandon on Jan 22, 2024
We appreciate your choice to stay at the Holiday Inn Express & Suites Saint John.

10/10 Excellent

Bonny

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandon on Jan 22, 2024
We appreciate your choice to stay at the Holiday Inn Express & Suites Saint John.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff at reception, great hottub and pool, extremely clean hotel and rooms, super comfortable bed. Feel right at home and hope to have a reason to come back.
Stayed 1 night in Jan 2024
Response from Brandon on Jan 17, 2024
Thank you for your gracious compliments. Our utmost priority is to ensure an exceptional experience for every guest we serve.

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in, clean, very nice staff. You get the sense they take pride in th work. Breakfast atea topped up immediately and kept very clean.
Stayed 1 night in Jan 2024
Response from Brandon on Jan 17, 2024
Thank you for your gracious compliments. We firmly believe that breakfast is the most crucial meal of the day, which is why we are dedicated to providing our guests with the finest experience possible.

10/10 Excellent

Selena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so good i am going back again, everything was so awesome.
Stayed 2 nights in Jan 2024
Response from Brandon on Jan 15, 2024
We greatly appreciate your choice to stay at the Holiday Inn Express & Suites Saint John. We sincerely hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Jillian

Stayed 1 night in Jan 2024
Response from Brandon on Jan 15, 2024
Thank you for choosing to stay at the Holiday Inn Express & Suites Saint John.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandon on Jan 15, 2024
We greatly appreciate your choice to stay at the Holiday Inn Express & Suites Saint John.

10/10 Excellent

Serge

Stayed 1 night in Jan 2024
Response from brandon on Jan 10, 2024
Thank You for Staying at The Holiday Inn Express & Suites Saint John

10/10 Excellent

maria de fatima

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything, staff, pool, breakfast, comfort, cleanness. We will come back for sure!
Stayed 1 night in Dec 2023
Response from Brandon on Jan 10, 2024
We appreciate your choice to stay at the Holiday Inn Express & Suites Saint John.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent as always
Stayed 1 night in Jan 2024
Response from Brandon on Jan 10, 2024
Thank you for choosing to stay at Holiday Inn Express & Suites Saint John.

10/10 Excellent

Bobbi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Comfortable
Convenient to the Ferry to Digby Nova Scotia, the breakfast was hot and good, comfortable and convenient to places to eat.
Stayed 1 night in Jan 2024
Response from Brandon on Jan 5, 2024
Thank you for choosing to stay at the Holiday Inn Express & Suites.

10/10 Excellent

Shane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from brandon on Jan 5, 2024
Thank you for choosing to stay at the Holiday Inn Express & Suites.

10/10 Excellent

Tom D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Brandon on Dec 28, 2023
Thank you for choosing Holiday Inn Express & Suites Saint John ! Have a great day .

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brandon - FD on Dec 26, 2023
Thank you for staying at the holiday inn express & Suites Saint John

8/10 Good

Allison

Response from Brandon on Feb 8, 2024
Thank you for staying at the Holiday Inn Express & Suites Saint John !

10/10 Excellent

Jean-Paul

Stayed 1 night in Dec 2023
Response from Brandon on Jan 11, 2024
Thank You For Staying at The Holiday Inn Express & Suites Saint John

10/10 Excellent

crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent very clean
Stayed 2 nights in Dec 2023
Response from Brandon on Dec 28, 2023
Thank you for choosing Holiday Inn Express & Suites Saint John ! have a great day .

8/10 Good

Kyle

Stayed 1 night in Dec 2023
Response from brandon on Jan 11, 2024
We appreciate your choice to stay at the Holiday Inn Express & Suites Saint John.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
The location was clean, the beds comfy and the breakfast was great. However, a VERY NOISY fridge that started every 30 minutes kept me sleeping.
Stayed 1 night in Dec 2023
Response from Guest services on Dec 22, 2023
Thanks for staying with us! Apologies for any fridge noise

10/10 Excellent

James, Antigonish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the greeting when we entered to the friendliness of all of the staff we encountered, we strongly recommend this hotel. We would definitely stay again.
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 22, 2023
We appreciate you choosing our Hotel!