Ratings based on 422 Verified Reviews

4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by Mark

Good, but overpriced

Posted Sep 2, 2017 on Hotels
A little out of the way from the old town, with little to do locally, the hotel is modern and we'll equipped. Good service e, clean rooms and all we needed for our short stay. However, the price per night was, in my opinion, a good 15% dearer than we would have thought reasonable, and an eye watering €14 per person for breakfast was simply taking the p***. Had the hotel been in or next to the main attractions of the area then the prices may have been justified, but it wasn't and so this place did not offer value for money. Nonetheless, a pleasant enough stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Zurich

Close to train Station. Clean and nice hotel

Posted Aug 26, 2017
Pros: Convenient location for my short stay
Location: Plenty to see and do, including the walled town
Helpful staff, Spoke good english and I had a fast and efficient check in Th surrounding area is very nice
5 out of 5
by Richard

Bright, comfortable and friendly

Posted Jul 23, 2017 on Hotels
Chain hotel but very comfortable and friendly with light spacious room, great bathroom and excellent breakfast. Longish and not very scenic walk to old town but we stayed there because it is next to railway station.
4 out of 5
by greg

Good area to commute from

Posted Jul 17, 2017 on Hotels
The hotel was fine and the staff were helpful, great place to see the area from as the bus and train station are next door. would use again
Comment from Hotel Management
Jul 22, 2017
Dear Guest We're happy to give you a memorable stay in our hotel. Many thanks for your comment about our hotel. We hope to see you againin the future. Best Regards. The Direction
4 out of 5
by Quoc hi

Posted Jul 13, 2017 on Hotels
Comment from Hotel Management
Jul 22, 2017
Dear Guest, Many thanks for your comments about your stay in our hotel. We hope to see you again. Best Regards. The Direction
4 out of 5
by TANG

Posted Jun 14, 2017 on Hotels
The fire alarm went off twice in the early morning which was very disturbing to hotel guest. However, beside this this hotel is good and convenient l
Comment from Hotel Management
Jun 17, 2017
Dear Clients, we enjoy that you have a good stay in our hotel and we're sorry for the fire alarm that you have twice time at the end of the night because a client push the button to open the hall door and don't ask the receptionnist. We hope to see you again in our hotel. Best Regards. The Direction
5 out of 5
by Randall

Wonderful hotel in great location

Posted May 31, 2017 on Hotels
Stayed several nights in the very hotel. this hotel exceeded our expectatons. We recommend this to others.
Comment from Hotel Management
Jun 3, 2017
Many thanks for your comments about our hotel. It's a good motivation for our staff to know that you enjoy your stay. We hope to see you again. Best Regards. The Direction
5 out of 5
Recommended
for Everyone
by A verified traveler

Uncomplicated and effective

Posted Apr 29, 2017
Pros: A simple offering but does what it does very well. They have pleasant and efficient staff and clean, modern rooms.
Have used this hotel several times due to its excellent location. It is right opposite the train station, near the ferry and within an easy walk to the town.
Comment from Hotel Management
May 1, 2017 by Assistante de Direction, Hotel Management
Many thanks from all the team for our felicitations. It's a pleasure for us to know that the client are happy from the stay. We hope that you come back to St Malo and in our hotel. Best Regards
2 out of 5
by A verified traveler from jersey

Eco friendly but not the price

Posted Apr 15, 2017
Pros: Nothing
Terrible pillow, bathroom has nothing, air conditioning is not working, waiting staffs to check in or out, very basic rooms this is not a four star hotel.
Comment from Hotel Management
Apr 22, 2017 by LA DIRECTION, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Saint Malo Balmoral. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Direction
3 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
This the second time we´ve stayed and this time wasn´t as good as the first