Ratings based on 87 Verified Reviews

3.9 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for our trip

Posted Aug 17, 2016
Pros: location
Location: Across from the beach, near the train station, and the ferry
The hotel had a great location, a nice restaurant, and a very helpful staff
1 out of 5
by A verified traveler

Possibly the rudest staff in the world

Posted Sep 14, 2015
Pros: Nothing
Cons: Less racist staff
Incredibly rude man at reception, never in my life have I experienced such a thing. I arrived quite late due to travelling late (about 12.30) which angered the man at the desk. He was very abrupt and made a lot of problems for me. First he accused me of not being the person who made the booking - despite me showing him my booking confirmation with a reference code. He said the details did not match (Which they did) and that I didn't have a booking. After about 15 minutes, he accepted that I had made the booking - but proceeded to tell me I was using a fake bank card. He suggested it was out of date (it's valid for another year) and was incredibly aggressive. He was abusive in his tone and it took him another 20 minutes to realise my card was not fake. He did not apologise once. I felt an incredible amount of hostility and could not sleep. I decided to leave the hotel just before 6 as I was so shaken and went to pay. Again the man was angry I had disturbed him. Aggressive too. When I told him I was leaving because of him he started huffing and puffing and slamming the mouse down (computer mouse). At this point I explained I felt a level of racism due to my perceived Arab identity (I am not Arab but my name is). My partner is also Arab so we both felt this mistrust and anger towards us...was reflective of his own prejudice. When I explained how upset I was the man shouted at me and told me I was a stupid woman because he had live in Morocco. I was in tears for hours after,
1 out of 5
by Christopher from LONDON

AVOID AVOID AVOID AVOID AVOID

Posted Aug 24, 2015 on Hotels
Avoid like eating yellow snow ! They took my booking at 10.00 when I turned up at approx 03.30, partly due to the hotel being 48k from St Tropez not the 23k they used to advertise on Hotels.com ! reception door was locked the lights were off and a grumpy drunk Frenchman told me to go away get lost !!! he was not interested in my booking at all, I called him 4 times on the night bell ! ended up staying up all night as there were no other hotels available
5 out of 5
by Jan Erik

Posted Jul 29, 2015 on Hotels
Comment from Hotel Management
Oct 3, 2015 by Carinne, Hotel Management
Dear Jan Erik, Thank you so much for those 5 stars !! See you very soon for another pleasant stay Best regards
4 out of 5
by David from Northallerton

Air Conditioning

Posted Jul 22, 2015 on Hotels
The hotel was excellent in every way apart from the air conditioning in our room which was very poor to say the least.
Comment from Hotel Management
Oct 17, 2015 by Carinne, Hotel Management
Dear David, Many thanks for your 4 stars comment and really sorry about the air conditionning problem, now fixed. We hope to see you very very soon! All our best regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Prime location for the beach & Transport.

Posted Apr 21, 2015
Pros: Location, staff , room cleanliness. Free WiFi, mini bar stocked with cold bottled water + room for your own stuff that needs refrigerating.
Cons: Closer inspection reveals things like loose mains sockets. The stairs could do with a brush, but I'm nit picking.
Location: Almost every shop is a restaurant, so you won't go hungry. Great place for walkers and for people looking to relax.
Check in & out was swift & hassle free. If you're getting off at Saint Raphael train station, the hotel is a 4 minuet walk, come out the main door of the train station, the is a downhill road directly opposite the door, walk down that road (straight) and you come to the hotel. I'll keep this short. Hotel staff were excellent, there is an English lady there, a young charming french lady, and a (treads carefully) slightly older french lady who always has a smile waiting for you. They were helpful & courteous. I didn't use the hotel's own restaurant so I can't comment on that. The area itself is stunning, but make sure you have some way of translating French , outside the Airport NOTHING is in English, bus signs, train signs, shops, nothing. Lots of kids buzzing round on 50CC noisy scooters (14 is the legal age to drive one over there) . All in all, a great place that's NOT touristy in any way.
Comment from Hotel Management
Apr 23, 2015 by Carinne, Hotel Management
Dears, Many thanks for your kind comment and notation. The whole staff is looking forward to welcoming you soon ! All our best regards
3 out of 5
by Evelyn Prohn from New Zealand

Posted Sep 13, 2014 on Hotels
The bathroom was difficult to keep dry. The air condition was leaking very badly from the sealing onto the floor,when we complained about it,nothing had been done,we used our towels to try to keep the carpet dry!
Comment from Hotel Management
Jan 24, 2015 by Carinne, Hotel Management
Dear Mrs Prohn, Thanks for sending your message; as an information, the air conditioning problem in your room was unexpected and serious. Repair required several days... Many thanks for your understanding and looking forward to welcoming you again soon. Best wishes
4 out of 5
Recommended
for Everyone
by A verified traveler from London

splendid location, good service

Posted Sep 3, 2014
Pros: Sea views and friendly atmosphere
Cons: Breakfast quality starts declining before the end of the session.
Location: Sea front, beaches, promenade all ideal
This hotel is in an excellent spot with sea views. It has a relaxed friendly atmosphere. Parking a car in the vicinity can be a little tricky, but worth doing. There are many restaurants nearby for a change from the hotel's own menu.
Comment from Hotel Management
May 23, 2015 by Carinne, Hotel Management
Dear Andrew Just thank you for your comment ! Hope to see you again very soon! Best regards
4 out of 5
by Vladislav from Prague

Very nice stay

Posted Jul 6, 2014 on Hotels
Hotel has amazing location and is in the center of both sides of marina.
Comment from Hotel Management
Jan 31, 2015 by Carinne, Hotel Management
Dear Valdislav, Many thanks for your comment and looking forward to seeing you again very soon ! Best regards
4 out of 5
by SDMcGowan from Florida -USA

Great Location!

Posted May 23, 2014 on Hotels
We enjoyed our stay at Excelsior. The location was good, food very nice and the staff was friendly. We did not book a sea view room, but we had a lovely view of the sea from both our bedroom and bath. Not a 4 star, but certainly acceptable in all respects. We would return.
Comment from Hotel Management
Aug 2, 2014 by Carinne, Hotel Management
Dear Mr and Mrs McGowan , Many thanks for your comment; we also hope to see you again very soon for another pleasant stay at the Excelsior! Best regards