Ratings based on 45 Verified Reviews

4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Super

Posted Sep 19, 2017
We really enjoy our stay with my daughter. Comfy, good services and nice staff. I will go back there on my next trip to quebec city.
Comment from Hotel Management
Sep 19, 2017 by Anthony Simard, Hotel Management
Good day Kathy, Thank you kindly for providing us with your guest experience following your stay at our hotel and for a wonderful 5 on 5. We are glad to hear that you enjoyed your stay with us. Your good comments on the comfort of our rooms and our staff are warmly welcomed and appreciated and I will follow up with the department. We are happy to welcome you back soon at Hotel PUR, Quebec, A Tribute Portfolio Hotel. Sincerely, Anthony Simard Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from oakville ontario

Location is great

Posted Sep 18, 2017
It's a Wonderful location. The room is great . Thank you
Comment from Hotel Management
Sep 19, 2017 by Anthony Simard, Hotel Management
Good day yiling, Thank you kindly for providing us with your guest experience following your stay at our hotel and for that beautiful 5 on 5. We are glad to hear that you enjoyed your stay with us and are humble by your good comments. Let me thank you for staying with us and we hope to welcome you back soon at Hotel PUR, Quebec, A Tribute Portfolio Hotel! Sincerely, Anthony Simard Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Great location! Nice hotel.

Posted Sep 18, 2017
Quebec City is amazing! Very friendly and the hotel is great!
Comment from Hotel Management
Sep 19, 2017 by Anthony Simard, Hotel Management
Good day Donna, Thank you kindly for providing us with your guest experience following your stay at our hotel and for an amazing 10 on 10. We are so glad to hear that you had a pleasant stay at our hotel. We hope to welcome you back soon at Hotel PUR, Quebec, A Tribute Portfolio Hotel! Sincerely, Anthony Simard Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from belleville ont

Posted Sep 15, 2017
It was a great stay .very comfy bed and amazing view of the city and chruch
Comment from Hotel Management
Sep 15, 2017 by Anthony Simard, Hotel Management
Good day Justin, Thank you kindly for providing us with your guest experience following your stay at our hotel and for an amazing 5 on 5. We are so glad to hear that you enjoyed your stay with us. Your good comments are warmly welcomed and appreciated. In the hope to welcome you back at Hotel PUR, Quebec, A Tribute Portfolio Hotel! Sincerely, Anthony Simard Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Very nice hotel. Quiet and very comfortable. Good and affordable restaurant on site. Café and Irish pub across the street. Room was very clean. Friendly staff. Perfect hotel for a business stay. Parking in the hotel.
Comment from Hotel Management
Sep 13, 2017 by Dominique Lapointe, General Manager, Hotel Management
I am pleased to read that you were able to find everything you were looking for at our hotel. Thank you for reviewing your experience and I hope we will welcome you back again soon. Kind regards, Dominique Lapointe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Wonderful hotel

Posted Sep 2, 2017
We had a most enjoyable stay. We ate at the hotel one night and dinner was superb.
Comment from Hotel Management
Sep 3, 2017 by Anthony Simard, Hotel Management
Good day gil, Thank you kindly for providing us with your guest experience following your stay at our hotel and for this wonderful 5 on 5. We are so glad to hear that you enjoyed your stay with us. Your good comments are warmly welcomed and appreciated. In the hope to welcome you back at Hotel PUR, Quebec, A Tribute Portfolio Hotel! Sincerely, Anthony Simard Front Office Supervisor
1 out of 5
by A verified traveler from TEXAS

CHECK IN PROBLEM

Posted Sep 2, 2017
Pros: the manager promised me that they would talk to expedía to CANCEL, he didn't keep his promise.
Cons: keep promises
Location: dont know
when I arrived past midnight with my family the receptionist told me that my room was not available because WATER DAMAGE, they sent me to another hotel, I had BUSINESS the next day and the PUR hotel could not help me move my luggage from the other hotel, so I requested a CANCELATION, and they told me that they would do that, I payed in the hotel and didn't use the second night in the PUR, even when I spoke at LENGHT with the manager and eXPEDIA about this, they still CHARGED ME almost $300 hundred dollars for a night I didn't use... I ended paying TWICE...
Comment from Hotel Management
Sep 4, 2017 by Anthony Simard, Hotel Management
Good day Tomas, Thank you for your comments on your experience at our hotel. We are truly sorry about the relocalisation experience. We try to accommodate our guests as best we can, but sometimes problems occur and we have to find alternatives. I verified on our end and we did reimbursed Expedia for the second night, since you decided to stay at the other hotel. However, I notice that it has not been done on Expedia and I am following up with them on reimbursing you for the second night. I again apologise for this situation and hope that your next experience in Quebec City will be less disappointing than for your last visit. Sincerely, Anthony Simard Front Office Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
Pros: staff friendliness
Location: Great restos in the area
Very pleasant stay. Staf were very friendly. Accomodations were very adequate.
Comment from Hotel Management
Sep 1, 2017 by Dominique Lapointe, General Manager, Hotel Management
Thank you for reviewing our hotel on Expedia. I am glad to hear that we were effective in providing helpful service and that you liked what our area has to offer. I hope we have the chance to welcome you again next time you visit Québec City. Sincerely, Dominique Lapointe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, great location

Posted Sep 1, 2017
I want to live in this hotel! I was there for work, unfortunately, so didn't have time to take advantage of the pool, wine machine or pool/snooker table in the lobby (which would make it a great stay for groups or families). But, I did have time to enjoy the restaurant: the service and food was excellent and had an outdoor dining area overlooking a beautiful cathedral and nice shopping street (Urban Outfitters across the street!). The bed was amazing: perfect sheets, pillows and mattress. Spacious room and convenient desk for working -- and a Kuerig coffee machine and fridge. I don't know what else I could have wanted. One thing to note is that it is downtown (as in definitely down the hill from old town), so if you're into walking, it's a scenic and energetic 15-20 minute hike up hill to old Quebec. However, it is also on a direct Metro bus route, which is a cheap and quick alternative.
Comment from Hotel Management
Sep 1, 2017 by Dominique Lapointe, General Manager, Hotel Management
I am delighted to read your appreciation following your stay at our hotel. Your kind words are warmly welcomed and are a great source of motivation for all of us. Thank you for taking the time to share your feedback and come visit us again soon! Sincerely, Dominique Lapointe General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
There was a problem with sludge backing up thru drain in bathtub. Hotel did give another room and comped breakfast.
Comment from Hotel Management
Sep 3, 2017 by Anthony Simard, Hotel Management
Good day, Thank you kindly for providing us with your guest experience following your stay at our hotel. We are glad to hear that you enjoyed your stay with us. We are, however, truly sorry about the drain from the bathtub. We followed up with our Maintenance team to fix the drain. In the hope to welcome you back at Hotel PUR, Quebec, A Tribute Portfolio Hotel! Sincerely, Anthony Simard Front Office Supervisor