Ratings based on 187 Verified Reviews

3.8 out of 5
72% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Dec 8, 2017 by Sandra, Hotel Management
Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean room, no elevator

Posted Oct 15, 2017
We stayed three nights at the hotel. Parking is offered offsite nearby. Front desk staff was helpful when we asked for directions or recommendations. The room was clean but lighting in the room was insufficient. The paint on the wall above the shower was peeling and carpet on the steps dirty and worn. There is no elevator so we carried our luggage up to the second floor. Breakfast is served across the street utilizing a $9 coupon provided by the hotel. Two of the mornings we went for breakfast, the restaurant was understaffed. We waited a long time one morning to be served and just left the second morning without breakfast.
Comment from Hotel Management
Dec 8, 2017 by Lofts team, Hotel Management
Thank you!
4 out of 5
by Joanne

Posted Sep 21, 2017 on Hotels
Great location. Furnishings are a bit dated and worn but considering we didn't spend a lot of time in the room it was fine. Would difinately stay again.
Comment from Hotel Management
Sep 28, 2017 by Sandra, Hotel Management
Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler from ste-Julie

Posted Sep 8, 2017
Pros: Staff ,Location ,price
Cons: Some decorations in the lobby
Location: Very good
Enjoyable,breakfast was excellent. The lobby miss some decorations .
Comment from Hotel Management
Sep 13, 2017 by Auberge L'autre Jardin team, Hotel Management
Thank you!
4 out of 5
by Huaqing

Posted Sep 7, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017 by Sandra, Hotel Management
Thank you!
4 out of 5
by A verified traveler

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 28, 2017 by Sandra, Hotel Management
Thank you!
3 out of 5
by A verified traveler from Santa Barbara

Large suite good for families.

Posted Aug 24, 2017
Pros: Friendly & helpful hotel manager! She immediately called the restaurant that provides the hotel's brkfst service to complain about the slow service.
Cons: The hotel needs a little face-lift.
Location: Near rue St Joseph with restaurants, live music, shops, bakery, coffee, bookstores. Recommend The District for live music & dinner. Close to elevator
As a family of 5 traveling with 3 teenage boys, reasonably priced hotels are hard to come by because the limit per room is typically 4, requiring us to book a 2nd room. This hotel offered a couple of suites with a bedroom separated from a living room with fold out couch/double bed, plus a fold up cot for the 5th person for an additional fee. The beds were comfortable and the living room was large enough to fit the cot. There was only one bathroom, but there were 2 doors, one from the LR, one from the BR. Generally the hotel was a little shabby, staircase dingy, carpets in room looked a little tired, shower door tended to pop off its hinge, lobby was meh. However, the manager was super friendly & helpful. We were also able to drop off our luggage before check-in, and leave it all afternoon after check-out. Location-wise, it would have been easier for tourism to stay in the old town, but this was less expensive, and close to rue St Joseph that had a lot of little restaurants and shops, close to the bus/train station, and close to the elevator up to old town.
Comment from Hotel Management
Sep 24, 2017 by Auberge L'autre Jardin team, Hotel Management
Thank you!
5 out of 5
by Ryan

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017 by Sandra, Hotel Management
Thank you!
4 out of 5
by A verified traveler

Quick stopover in Quebec City

Posted Aug 1, 2017 on Hotels
Located near the restaurants and shops on Rue St Joseph. Offsite parking was a block away for $12. Quick checkin. Comfortable bed, large room, no view. Good breakfast with a choice of eggs or yogurt and fruit; pleasantly served. No elevator. We were on the 3rd floor. Pack light as you have to carry them up. The front desk offered assistance. Overall a pleasant stay.
Comment from Hotel Management
Sep 13, 2017 by Sandra, Hotel Management
Thank you!
3 out of 5
by A verified traveler from PA

Posted Jul 31, 2017
This is a basic hotel - simple budget hotel with African decor. Decor is funky and makes this place unique. Breakfast is ok - just eggs and ham or cereal with yogurt.
Comment from Hotel Management
Sep 24, 2017 by Auberge L'autre Jardin team, Hotel Management
Thank you