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Reviews of Mas des Herbes Blanches Hôtel & Spa Relais & Châteaux

5 out of 5
Mas des Herbes Blanches Hôtel & Spa Relais & Châteaux
Lieu dit Toron, Joucas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 89 out of 133 reviews" "
Rating 8 - Good. 28 out of 133 reviews" "
Rating 6 - Okay. 10 out of 133 reviews" "
Rating 4 - Poor. 2 out of 133 reviews" "
Rating 2 - Terrible. 4 out of 133 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent authentic experience
Stayed 4 nights in Jul 2023

10/10 Excellent

Page

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing and beautiful property overlooking the Luberon valley. Far enough away to be peaceful but close enough to easily get out and around. The property, staff and grounds are lovely. The rooms are well appointed although could use some updating as wear and tear can be seen.
Stayed 1 night in Jul 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful place. Enjoyed it thoroughly. We will be back.
Stayed 2 nights in Jun 2023
Response from The team of Le Mas des Herbes Blanches***** on Jun 16, 2023
Dear Ian, We thank you for choosing Le Mas des Herbes Blanches*****.We have been honored to welcome you in our "Maison" and we are delighted that you did enjoy your stay with us. We look forward to another opportunity to welcome you at Le Mas des Herbes Blanches*****.Yours Sincerely, The team of Le Mas des Herbes Blanches*****

10/10 Excellent

Leah

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

2/10 Terrible

Sung Chul

Stayed 4 nights in Aug 2022

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
The main positive for the hotel are it’s views across the Luberon but that’s where it ends. Service is very poor with nobody around to take orders during the day and, other than the breakfast staff, never a smile to be seen. The external swimming pool is small with little space to navigate around due to the configuration used with the sun loungers. What let’s this hotel down more though, in our opinion, is the food, limited choice and to be quite frank, the quality of what they serve. We only ate in the main restaurant once and chose to drive every night to an external restaurant as a result. That means a good 20 to 25mins drive each way. As a side note, I posted feedback previously on the hotel only to get a barrage of non-relevant remarks from their Director, which in the process saw them breaching GDPR / Data protection act by using my name in their response which they had accessed from their hotel systems. With such leadership failing to take feedback it’s clear to see such short comings. Better 5 stars around in the Luberon.
Stayed 5 nights in Jul 2022

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Kerry

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is a dream. Attentive staff is everywhere and on top of everything. The beauty of the surrounding area is breathtaking. The food was amazing, and the room and bed were relaxing and comfortable. From the moment you enter the gate you are in for a truly delightful stay. Every detail is thought of! Thank you for a wonderful time!
Stayed 3 nights in Jul 2022
Response from Carla Lo Gatto // Front Desk Manager on Jul 17, 2022
Chère Kerry, We would like to thank you for your lovely comment and feedback regarding your experience among us. Be assure your greatful words will be shared with our entire team. It will be a pleasure for us to welcome you in our peaceful Home. Kind Regards.

10/10 Excellent

Justine

Stayed 2 nights in Jul 2022

8/10 Good

Claudia, Miami

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful & luxurious property with very attentive staff & great amenities. The restaurant is great! However, felt a bit cold at times. Would have liked a warmed atmosphere & crowd. Though there were other children at the hotel, the atmosphere was more suited for adults who are looking for a quiet retreat. It was also too expensive. The area has easy access to nearby villages, but nothing to do in Joucas itself.
Stayed 1 night in Jun 2022
Response from Carla Lo Gatto // Front Desk Manager on Jul 17, 2022
Dear Claudia, We were so delighted to pamper you and to make you discover our Mas during this few days. We hope to have the pleasure to welcome you again for your next Provencal gateaway. Warm Regards.

10/10 Excellent

Coby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel with amazing views over the Luberon Valley. .the food was delicious, the staff was most helpful and we enjoyed every minute of our time there!!!
Stayed 4 nights in Jun 2022
Response from Carla Lo Gatto // Front Desk Manager on Jul 17, 2022
Cher Voyageur, We would like to thank you for your greatful comment ! It was a pleasure for us to make you discover our Home. We hope to see you again very soon at Le Mas des Herbes Blanches*****. Warm Regards.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Fantastic. Breath taking views. Staff so friendly and helpful. Would definitely go back
Stayed 2 nights in Sep 2021
Response from Maeva Andre // Front Desk Manager on Oct 3, 2021
Dear Madam, Thank you kindly for your sweet feedback, we were very happy to welcome you in beautiful Luberon, Hoping to see you again next year, Warm regards, Maeva Andre Front Desk Manager

10/10 Excellent

Verified traveler

Fabulous property, stunning view over Luberon! Amazing staff as usual for a Relais Chateaux. Amenities are perfect. Wonderful stay at Le Mas des Herbes
Stayed 3 nights in Jul 2020
Response from Maeva Andre on Aug 8, 2020
Dear Traveller, What a beautiful comment we are so happy to read! Thank you kindly, it was a pleasure to have you stay with us and we hope we will be able to welcome you again soon to share a beautiful moment in le Luberon, Warm regards, Maeva Andre Front Office Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire property was beautiful. We had an amazing view of Provence from our room. The staff was very kind and helpful with anything we needed. They also have an amazing restaurant on the property as well. Would highly recommend this establishment to anyone looking to stay in the area.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! The highlight of my trip to France
Stayed 2 nights in Sep 2019
Response from Yann MARGETYAL on Sep 24, 2019
We are very proud to have made you discover Le Mas des Herbes Blanches and to have met all your expectations. All the team would like to thank you for your compliments and positive feedback. Best regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel - lovely rooms and very well run. Good food and beautiful views. Will stay again
Stayed 1 night in Jun 2019
Response from Yann Margetyal on Jul 13, 2019
Thank you for your impressions and your description following your stay with us. We hope to welcoming you for a next stay at Le Mas des Herbes Blanches. Sincerely yours,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, I wish we had more time but we may return
Stayed 1 night in Apr 2019
Response from Yann MARGETYAL on Jun 16, 2019
It was a real pleasure to welcome you at le Mas des Herbes Blanches! Thank you very much for your feedback who is so important for our team. We are glad to learn that you deeply enjoyed your stay with us and we hope to see you soon to continue your experience.. Sincerely yours,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Noce location lovely terraces, rooms small. Food okay.
Stayed 3 nights in Oct 2018

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, friendly staff, great recommendations for activities, dinner in local towns.
Stayed 1 night in Sep 2018
Response from Sophie Cézanne / Assistant Reception Manager on Oct 10, 2018
Dear Sir, Thank you very much for all the compliments regarding our staff and our hotel. It was a pleasure to welcome you and we hope to seeing you next season! Warmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful setting and lovely hotel. We liked the privacy of the rooms being all separate. Loved the decor and vibe. Restaurant was very good and so was the service.
Stayed 2 nights in Sep 2018
Response from Sophie Cézanne / Assistante Chef de réception on Oct 2, 2018
Dear Guest, Thank you very much for your kind comment following your stay with us. It is always a pleasure to discover you our Mas des Herbes Blanches. We hope to welcoming you next season! Warmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018
Response from Sophie Cézanne / Assistante Chef de réception on Sep 14, 2018
Bonjour, Nous vous remercions pour votre annotation suite à votre séjour parmi nous. Nous espérons avoir le plaisir de vous accueillir de nouveau au Mas des Herbes Blanches.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best service we have ever received
I can’t speak higher of the service of this hotel. They genuinely have a firm grasp of excellent service and by far the best I have seen.
Stayed 1 night in Jul 2018
Response from Sophie Cézanne - Assistante chef de réception on Aug 16, 2018
Dear Andrew, It is an honnor to read your feedback following your stay with us. It was a real pleasure to welcome you and we hope to do it again to continue this beautiful experience with us. Warmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the south of France. Good for visiting the lavender fields.
Stayed 2 nights in Jul 2018
Response from Sophie Cézanne / Assistant Reception Manager on Aug 3, 2018
Dear Madam, Dear Sir, Thank you very much for your compliment regarding our Mas des Herbes Blanches. We hope to welcoming you soon to continue your experience. Warmest regards,

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience. It was not like a chain hotel, but like a boutique hotel.
Stayed 1 night in Jul 2018
Response from Sophie Cézanne / Assistant Reception Manager on Jul 27, 2018
Dear Robin, We would like to thank you for your message. We are glad to learn that you enjoyed your stay with us. Regarding your comment of wanting a boutique hotel, we follow your comment and we open a little boutique at reception with some local products. We hope to welcome you for a future stay with us. Warmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an amazing place to stay, in an absolutely wonderful part of the world ! We enjoyed every minute !
Stayed 5 nights in Sep 2017
Dear Guest ! thank you for your nice comment ! We will be pleased to welcome you back soon at le Mas des Herbes Blanches, Sincerely, La Direction

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2017
Cette appréciation est sans doute une erreur.

8/10 Good

Esther, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning spa hotel in the Luberon
We had a lovely three night stay at Mas des Herbes at the beginning of September. The hotel is recently renovated and to a high and stylish standard throughout. Our superior double room was private and very spacious with it's own terrace. The welcome drinks and turn-down service each evening with waters, sweets and an outlook/recommendations for the following day were lovely touches. Staff were friendly making reservations for us in restaurants nearby and I can throughly recommend having a massage and using the spa facilities.
Stayed 3 nights in Sep 2017
Response from Le Mas des Herbes Blanches on Sep 15, 2017
Dear Esther, Thank you for your kind message ! I am pleased to read you had a wonderful stay with us, enjoying the spa and other facilities of the hotel. All of us will be pleased to welcoming you back soon in Provence Sincerely, La Direction

10/10 Excellent

James Adam Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place to enjoy the French countryside.
Exceptional hotel with a superb staff.
Stayed 3 nights in Aug 2017
Dear James, Thank you for your warm comment ! I am looking forward to welcoming you back soon, Sincerely, La Direction

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing management
Disappointing. Definitely not a 5 star hotel. Room was nice, but as expected, small. Service was very pleasant, however running out of branded beer, being booked out for meals (although many tables remained unused)., clearly lacking in hands-on management.
Stayed 4 nights in Jul 2017
Dear Paul, Thank you for your comment. I am sorry to read that we did not meet your expectations this time. I hope to have the pleasure of welcoming you back soon for a nex experience at Le Mas des Herbes Blanches, Sincerely, La Direction

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful place
wonderful hotel, with exceptional staff. hotel had great facilities and located close to many of the tourist sights
Stayed 3 nights in Jul 2017
Dear Anthony, thank you for your warm comment ! We hope to have the pleasure of welcoming you back soon, Sincerely, La Direction

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Such a beautiful place
Beautiful place set in an amazing landscape with a priceless view. Very relaxing! Sadly the breakfast is sad and there aren't enough table under the shade to enjoy a morning coffee on the gorgeous terrace.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, great facilities in a great locat
I was looking for a retreat, with a bit of luxury to c librate my wife's birthday and this exceeded expectations
Response from La Direction on Jul 7, 2017
Dear Guest, thank you for this kind message. I am pleased to read that we went beyond your expectations. Looking forward to welcoming you back soon, Sincerely, La Direction

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
From the welcome glass of champagne to the amazing room, and also the most beautiful setting in the area, it was one of the best night of our trip. Don't miss the restaurant dinner either, we enjoy the fix price menu and it was very original and creative, using the season's best produce. The entire staff was always very attentive. ready to help

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great rooms, horrible and overpriced restaurant
Our room was really nice, trendy deco, classy. Nice shower and bathtub. For our first night we reserved a table for dinner. I don't think I could explain how disappointed we were. First, the decoration of the restaurant was as terrible as you can imagine. Second, menu was absolutely overpriced for the quality of the hotel-restaurant. Just to have an idea, 2 days earlier we were at La Coquillade restaurant and payed less for a complete and wonderful dinner (and that's a real 5 stars restaurant). So, if it is just for sleeping, it is a good hotel but overpriced.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
A fabulous hotel in the Luberon for peace and quiet and total relaxation. Great staff, good food, wonderful location. Nothing negative to say about this hotel other than the 20euro per person charge to use the indoor pool.(We didn't use it). Disappointing considering the outdoor pool was out of action as it was not heated. This is definitely a hotel we would consider returning to one day. We had a villa with a private pool(not heated) and terrace. Definitely worth having.

8/10 Good

Christine Elaine, US

Liked: Cleanliness, property conditions & facilities
Fabulous location and property
Tasteful decor, amazing vistas, and superb location for exploring what the Vaucluse region has to offer make me recommend this hotel for your stay. We stayed four nights and had a fabulous time. A few negative comments about the hotel, however: The staff could have been warmer and their information should have been more forthcoming. We spent a lot of time wondering and having to ask questions about the hotel options. Prices were not presented (22 euros to use the Jaccuzzi). Most frustrating was the bathroom design; beautiful but nonfunctional in that there were no towel racks near the sink and NO counter space for a thing but a toothbrush or comb. VERY difficult to get ready for the day. Sheer curtains in the bathroom facing the public walkway made it difficult to use the bathroom with the lights on. Problems are fixable...then it would get a 5-star review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in Le petit Luberon
Mas de Herbes Blanches has recently completed a 2 year renovation and new construction project. The result is stunning, especially for American visitors who like large, clean rooms and good plumbing. Although situated in the countryside near the village of Joucas, the feel of the hotel is slightly formal and chic. The restaurant (there is only one) serves beautiful French food, again slightly formal and chic. If you want to eat elsewhere, it is a short drive to nearby Gordes or Goultl. Caution many restaurants in this region are closed on Wednesdays.

8/10 Good

Michael, Moreton in Marsh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding property in secluded Provence location
Outstanding location, great room, good food, service generally very good. Breakfast good, but arrangements could be improved. Dinner excellent but overpriced. Service at pool very good. Tennis court not yet playable. Room service late afternoon and evening. Bicycle rental only possible via distant provider.

10/10 Excellent

Julie, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with spectacular Provence landscape
We had an amazing stay. This stunning hotel offers exceptional service, gorgeous views of Provence. The room are comfortable and the design is stylish yet preserves the authentic rustic country frel. Can't wait to go back!

10/10 Excellent

Morgan, Portland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will most definitely be coming back!
This hotel is top notch! Really enjoyed our stay here, from the time we checked into the hotel until the time we left no detail was spared. We were upgraded to a suite upon our arrival. The hotel is in the middle of nowhere so a rental car is most definitely suggested. The restaurant was amazing and the views are spectacular! The service at the pool could've been better but everything else was absolutely fabulous.

6/10 Okay

world traveler, vancouver canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude front desk staff
When we arrived (2:30 pm) a young man at the front desk very rudely addressed us as if we didn't belong there. We said we were checking in & he stated check in wasn't until 3:00pm . He escorted us outside to the deck to wait . We watched him checking other guest in much more friendly manor . After an hr wait ( now 3:30pm ) our rm was still not ready . I spoke to another front desk clerk (Flourst ) who was very friendly & helpful . Our rm was still not ready so we went to town for a few hrs . We did tell Flouret about his co worker rude behavior & asked he report it. Our room was beautiful , very comfortable bed & nicely designed . But some annoying design flaws . There's a sort of night light outside the toilet that can't be shut off. The air conditioner control panel has a bright light we had to cover up . The tv constantly lost its signal . The Internet was down about 75% of our stay . The first evening , we were hungry .the hotel is very secluded , a drive is 6k to a town . We went to the front desk to find out about our menu options . The restaurant is very high end & booked up . I asked if we could order from the rm service menu but eat it in the bar or out on the deck area. The front desk staff didn't like this idea & I had to really insist on it to get my way. There was no one in the bar & the bartender didn't mind . The food was tasty . We never got any sort of turn down service . Sheets weren't changed day 2 . Not 5 star
Room bed view
TV wking for a min

2/10 Terrible

Diego, Key Biscayne, FL, USA

Liked: Cleanliness
Disliked: Staff & service
Wrong general manager for such beautiful hotel!!!!
very bad review for this hotel. We arrived with our kids after an 8 hours drive and the rooms was not ready until 6.30pm instead of 3.00pm. Unacceptable!!!! I talked to the general manager and they only thing he offered was a sorry, blaming housekeeping for the delay!!!!

10/10 Excellent

Charles, Tennessee, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to conclude Outstanding Trip
After, Prague, Chamonix, and Luberon, a peaceful, beautiful, and well maintained facility , beautifully located overlooking the petit Luberon was just what the doctor ordered. THe staff was excellent ( not stiff etc.) , accommodating, and helpful. Rooms spotless and very comfortable , with a tranquil mountain vista perspective on a beautiful valley with a beautiful pool and herb garden to relax and enjoy. . THree nights were perfect and the location permitted easy access to the key areas in the surrounding area. One of the best Relais and Chateau Hotels I have visited in many years.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant Villa Style Lodge
Beautiful surroundings with fine dining restaurant. Room is not big but comfortable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class, good service, but small rooms
The hotel is a beautiful Provence architecture building in very peaceful surroundings looking over beautiful valley vistas. The traditional wing rooms are very small but well decorated, clean and comfortable. The outdoor pool is heated, which is great in spring/autumn in a lovely setting. The restaurant is top class, with great service, despite losing its Michelin rating.

10/10 Excellent

Helen, Brisbane QLD, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Provence
There is no tea or coffee making facilities, otherwise wonderful hotel in a superb location

8/10 Good

Verified traveler

Liked: Cleanliness
Great for a peaceful romantic get-away
Lovely location with a real Provencal feeling. Hotel staff were very pleasant and eager to help. The basic rooms are too small but the private patio is a nice feature. The hotel offers a lot to enjoy with a sizeable pool, tennis courts and some nice gardens. Great for a peaceful romantic get-away.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay
We travelled with our 1 year old daughter. Our room was very comfortable and well equipped. The welcome drink on arrival was a nice touch. The hotel and restaurant were immaculate. The degustation menu for dinner was top class and service was excellent. Views over the Luberon valley are beautiful. We highly recommend this hotel.

10/10 Excellent

S, Worcestershire england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le Mas des herbes blanches
Hotel in beautiful, lovely rooms and great location. Food outstanding but very expensive. Would highly recommend this hotel.

10/10 Excellent

Hank, Bethesda, MD

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, Well Maintained Property in a Lovely Setting
A Relais & Chateaux located a couple of miles from a small village near Gordes, Le Mas exemplifies the 'brand'. Spectacular views across the valley to Rousillon from many rooms and the restaurant; lovely pool, attentive service. There are really only two downsides to the place other than the cost (but you pretty much get what you pay for). The first is the room sizes -- many, including ours( not the least expensive), are very small by American standards, short on drawers/storage space, and can only be accessed via a spiral staircase -- though we had a nice, roomy bathroom and a pleasant patio with another of those wonderful views. The second is that the hotel is 'centrally isolated.' It's a couple of miles from a small village (Joucas) that is itself several miles from Gordes and across the valley from many of the other charming villages folks come to the Luberon to visit. Not a huge problem, but it means you must have a car to get around, and at night the famously narrow, unlit roads of Provence can be exciting -- too exciting for some.