2 outdoor pools, free cabanas, pool umbrellas

Reviews of Crowne Plaza Resort Saipan, an IHG Hotel

4.5 out of 5
Crowne Plaza Resort Saipan, an IHG Hotel
Saipan Beach, Garapan, Saipan

Reviews

9.4

Exceptional

Rating 10 - Excellent. 39 out of 50 reviews" "
Rating 8 - Good. 9 out of 50 reviews" "
Rating 6 - Okay. 1 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

NINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was wonderful. Very accommodating and easy to access. I will most definitely be returning in the future. The staff was wonderful and friendly.
Stayed 3 nights in Feb 2024
Response from Marge on Mar 7, 2024
Dear Ms. Nina,Warm Greetings from the beautiful Island of Saipan!Thank you for taking the time to participate in our survey and for your comments regarding your most recent stay here with us. It was our pleasure having you stay with us. We hope that we have exceeded your expectation.We thank you again for your valuable comments for they give us the opportunity to better our hotel and our services.Should we be fortunate enough to have you stay with us again, we look forward to warmly welcoming you back. Regards,Margaret Rose calubFront Office Manager

10/10 Excellent

Yuji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Clayton Darlington on Nov 11, 2023
Hafa Adai Yuji,Thank you for your 5 star review. We look forward to welcoming you back to the resort in the future.Kind regards,ClaytonGeneral Manager

10/10 Excellent

Natsumi

Stayed 2 nights in Sep 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

JIWOO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accommodating staff.
Stayed 7 nights in Jun 2023
Response from Margaret on Jul 28, 2023
Dear Mr./Ms. JiwooWarm Greetings from the beautiful Island of Saipan!Thank you for taking the time to participate in our survey and for your comments regarding your most recent stay here with us. It was our pleasure having you stay with us. We hope that we have exceeded your expectation.We thank you again for your valuable comments for they give us the opportunity to better our hotel and our services.Should we be fortunate enough to have you stay with us again, we look forward to warmly welcoming you back. Sincerely,Margaret Rose CalubFront Office ManagerCrowne Plaza Resort Saipan

10/10 Excellent

Charles A Lopez

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The check in process was great and seamless and the friendliness of everyone was amazing. The food was good, I ate the breakfast buffet everyday and then had some night snacks in the Mari Bar. There were some issues with the TV not working properly on my second day, but that was ok. Would be nice to have some self-laundry facility. I'll be abck again.
Stayed 3 nights in Feb 2023
Response from Atul on Feb 21, 2023
Dear CharlesThank you for taking the time to tell us about your experience at Crowne Plaza Resort SAIPAN. We are glad to hear you had a great stay with us!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have a self laundry facility, we apologize if this was not communicated to you appropriately.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, we hope to see you again soon.Sincerely,Atul ChopraResort Manager

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Renovated, clean rooms, and the friendliest staff!
Stayed 2 nights in Dec 2022
Response from Atul on Jan 31, 2023
Dear MichelleThank you for taking the time to tell us about your experience at Crowne Plaza Resort SAIPAN.We are glad to hear you had a great experience with us!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Resort SaipanATUL CHOPRAResort Manager

8/10 Good

A.S

Liked: Cleanliness, property conditions & facilities
清潔で快適な室内がよかった。 清掃のため、15:00チェックインが遅れ、さらに、「終わったら声を掛けます」と言っていたフロントの男性担当者が忘れてしまい、30分以上待たされたのは減点。 朝食ビュッフェは若干、種類が少なめ。 最終日は早朝便のため、朝食ビュッフェが利用できなかった。朝食設定が日ごとにできるとよい。
Stayed 4 nights in Mar 2024
Response from Margaret on Apr 6, 2024
Hafa adai and warmest greetings from Crowne Plaza resort Saipan!I truly appreciate the time you have taken to evaluate your recent stay with us.Thank you so much for all the valuable comments that you provided us. My sincerest apologies for the series of challenges you encountered during your stay and I have noted with much regret that the overall quality of our product as well as the level of service rendered to you on this stay have fallen below your expectation. You can have my assurance that what have transpired are definitely not the standards that we aspire to achieve here at Crowne Plaza resort Saipan. We are committed to provide not only quality product and services but also genuine dedication in ensuring that all our guests' experience is an enjoyable and memorable one. It was most unfortunate that we were unable to live up to these commitments this time round. Sir, please be assured that your feedback are taken very seriously and we will definitely work towards improving on the areas where we have unfortunately displayed a decline.Should we be fortunate enough to have you stay with us in the future, we look forward to warmly welcoming you back.Sincerely,Margaret CalubFront Office Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
수압 약한것 빼고는 직원들도 친절하고 좋았어요. 수압이 많이 약해요
Stayed 5 nights in Jan 2024
Response from Marge on Jan 24, 2024
Dear Sir/Ma'am,Thank you for your comment. We will ensure to share this experience within our team to better not only our services but the quality of your stay.We hope that you will give a a chance to serve you again in the future.Regards,Margaret Rose CalubFront Office Manger

10/10 Excellent

JUNGHOON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Marge on Jan 24, 2024
Dear Mr./Ms. Junghoon,Thank you for your comment. And we hope that we have exceeded your expectationShould we be fortunate to have you again in the future. We will be looking forward to welcoming you back.Regards,Margaret Rose CalubFront Office Manger

10/10 Excellent

Jin

Stayed 5 nights in Dec 2023
Response from marge on Jan 24, 2024
Dear Mr./Ms. Jin,Thank you for your comment. And we are delighted to know that you have enjoyed your stay with us.We hope to serve you again in the future.Regards,Margaret Rose CalubFront Office Manger

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
꿀잠을 부르는 침구와 깔끔한 룸!!
비교적 최근 리뉴얼한 숙소라서 깨끗함 걸어서 주변 식당에 갈 수 있고, 바닷가도 코앞 조식도 괜찮음 그중에서 제일 좋았던건 침대, 이불, 베개!! 눕자마자 꿀잠 가능
Stayed 3 nights in Oct 2023
Response from Marge on Jan 24, 2024
Dear Sir/Ma'am,Thank you for your comment. And we are happy to know that you have enjoyed your stay with us.We hope to serve you again in the future.Regards,Margaret Rose CalubFront Office Manger

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 직원들이 전반적으로 모두 친절해서 좋아요
Stayed 3 nights in Nov 2023
Response from Marge on Jan 24, 2024
Dear Sir/Ma'am,Thank you for your comment. It is our pleasure having you in our hotel.Should we be fortunate to have you again, we will look forward to welcoming you backRegards,Margaret Rose CalubFront Office Manager

10/10 Excellent

Erina

Stayed 5 nights in Nov 2023
Response from Marge on Jan 24, 2024
Dear Ms. Erina,Thank you for your comment. We are delighted that you enjoyed your stay with us. We hope that we have exceeded your expectation.We hope to serve you again in the future.Regards,Margaret Rose CalubFront Office Manger

10/10 Excellent

HYO KAK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
훌륭한 리조트
인테리어도 모던하고 깨끗하고 직원들 친절하고 아주 만족스럽습니다. 방이 조금 작은 것만 제외하면 단점이 별로 없네요!
Stayed 5 nights in Nov 2023

10/10 Excellent

Heejin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
Stayed 4 nights in Nov 2023

10/10 Excellent

REENA

Stayed 3 nights in Oct 2023
Response from Clayton Darlington on Nov 11, 2023
Hafa Adai REENA,Wow, 10 out of 10! Thank you, we are pleased to hear that you enjoyed your stay with us.Kind regards,Clayton DarlingtonGeneral Manager

10/10 Excellent

Da-Eun

Stayed 4 nights in Oct 2023
Response from Clayton Darlington on Nov 11, 2023
Hafa Adai Da-Eun,We are so pleased to hear that you enjoyed your stay at the resort and that you rated us 10 out of 10.Thank you!Clayton DarlingtonGeneral Manager

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

jiyae

Stayed 3 nights in Sep 2023
Response from Clayton Darlington on Nov 11, 2023
Hafa Adai jiyae,Thank you for your review, we truly appreciate it.We hope to welcome you back soon.Kind regards,Clayton DarlingtonGeneral Manager

10/10 Excellent

SangMin

Stayed 4 nights in Sep 2023

10/10 Excellent

nayoung

Stayed 4 nights in Sep 2023

8/10 Good

RISA

Stayed 3 nights in Sep 2023

10/10 Excellent

KWANGSEOK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
l like swimming pool condition and micro beach as well.
Stayed 1 night in Aug 2023

2/10 Terrible

Hyolim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
청소를 너무 대충해줘서 머무는 내내 기분이 좋지 않았습니다. 방에 모래랑 머리카락이 계속 굴러다니고, 가구에 먼지도 많았어요. 그런데 가라판 쇼핑, 음식점 등을 이용하는데 위치는 좋았습니다.
Stayed 4 nights in Aug 2023
Response from Margaret on Aug 11, 2023
Dear Mr. Sir/Ma'am,Hafa adai! Thank you for taking the time to participate in our on-line survey and for your comments regarding your stay with us. Please accept my sincerest apology for not meeting your expectation especially with our guestroom.Please be assured that your feedback is taken seriously and have been shared with our team so they can learn from it. We thank you for your continued patronage to Crowne Plaza Resort Saipan and should we be fortunate enough to have you stay with us in the future, we look forward to warmly welcoming you back.Sincerely,Margaret Rose CalubFront Office ManagerCrowne Plaza Resort Saipan

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても清潔で居心地の良いホテルでした。 お陰様でゆっくり過ごせました。 ありがとうございました。
Stayed 3 nights in Jul 2023
Response from Margaret on Aug 2, 2023
Dear Mr. Sir/Ma'am, Warm Greetings from the beautiful Island of Saipan! Thank you for taking the time to participate in our survey and for your comments regarding your most recent stay here with us. It was our pleasure having you stay with us. We hope that we have exceeded your expectation. We thank you again for your valuable comments for they give us the opportunity to better our hotel and our services. Should we be fortunate enough to have you stay with us again, we look forward to warmly welcoming you back. Sincerely, Margaret Rose CalubFront Office ManagerCrowne Plaza Resort Saipan

10/10 Excellent

ilgun

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 5 nights in Jul 2023
Response from Margaret on Aug 2, 2023
Dear Sir/Ma'am, Warm Greetings from the beautiful Island of Saipan! Thank you for taking the time to participate in our survey and for your comments regarding your most recent stay here with us. It was our pleasure having you stay with us. We hope that we have exceeded your expectation. We thank you again for your valuable comments for they give us the opportunity to better our hotel and our services. Should we be fortunate enough to have you stay with us again, we look forward to warmly welcoming you back. Sincerely, Margaret Rose CalubFront Office ManagerCrowne Plaza Resort Saipan

8/10 Good

Jongyeol

Traveled with family
Liked: Property conditions & facilities, room comfort
좋은데...뭔가...
6박7일 가족여행, 바다 접근성 좋고, 수영장 좋고, 조식 맛있지만... 룸청소 성의 없게 하고, 프론트데스크의 일처리도 답답한편. 수영장 라이프가드 친절.
Stayed 6 nights in Jul 2023
Response from Margaret on Jul 28, 2023
Dear Mr. / Ms. Jongyeol,Hafa adai!Thank you for taking the time to participate in our on-line survey and for your comments regarding your stay with us.Please accept my sincerest apology for not meeting your expectation especially with our housekeeping and front desk team. Please be assured that your feedback is taken seriously and have been shared with our team so they can learn from it. We thank you for your continued patronage to Crowne Plaza Resort Saipan and should we be fortunate enough to have you stay with us in the future, we look forward to warmly welcoming you back.Sincerely,Margaret Rose CalubFront Office ManagerCrowne Plaza Resort Saipan

10/10 Excellent

HYOJUNG

Stayed 4 nights in Jun 2023
Response from Margaret on Jul 28, 2023
Dear Mr. /Ms. Hyojung,Warm Greetings from the beautiful Island of Saipan!Thank you for taking the time to participate in our survey and for your comments regarding your most recent stay here with us. It was our pleasure having you stay with us. We hope that we have exceeded your expectation.We thank you again for your valuable comments for they give us the opportunity to better our hotel and our services.Should we be fortunate enough to have you stay with us again, we look forward to warmly welcoming you back. Sincerely,Margaret Rose CalubFront Office ManagerCrowne Plaza Resort Saipan

10/10 Excellent

CHAEYOUNG

Stayed 2 nights in Jul 2023
Response from Margaret on Jul 28, 2023
Dear Mr. / Ms. ChaeyoungWarm Greetings from the beautiful Island of Saipan!Thank you for taking the time to participate in our survey and for your comments regarding your most recent stay here with us. It was our pleasure having you stay with us. We hope that we have exceeded your expectation.We thank you again for your valuable comments for they give us the opportunity to better our hotel and our services.Should we be fortunate enough to have you stay with us again, we look forward to warmly welcoming you back. Sincerely,Margaret Rose CalubFront Office ManagerCrowne Plaza Resort Saipan

10/10 Excellent

Na youn

Stayed 3 nights in Jun 2023
Response from Margaret on Jul 28, 2023
Dear Mr./Ms. Na youn,Warm Greetings from the beautiful Island of Saipan!Thank you for taking the time to participate in our survey and for your comments regarding your most recent stay here with us. It was our pleasure having you stay with us. We hope that we have exceeded your expectation.We thank you again for your valuable comments for they give us the opportunity to better our hotel and our services.Should we be fortunate enough to have you stay with us again, we look forward to warmly welcoming you back. Sincerely,Margaret Rose CalubFront Office ManagerCrowne Plaza Resort Saipan

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

HEYWON

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from coates on May 2, 2023
Thankyou for your positive comments, greatly appreciated

8/10 Good

minjoo

Stayed 5 nights in Apr 2023
Response from coates on May 2, 2023
Thankyou for your valued feedback

10/10 Excellent

KOICHI

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

KEUN HYE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

AHYOUNG

Stayed 2 nights in Jan 2023
Response from Atul on Jan 31, 2023
Dear AHYOUNGThank you for taking the time to tell us about your experience at Crowne Plaza Resort SAIPAN.We are glad to hear you had a great experience with us!Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Resort SaipanATUL CHOPRAResort Manager

10/10 Excellent

Tetsuya, Shibuyaku

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice location. You can see beautiful sunset. The hotel's facilities are excellent.
Response from Atul on Jan 31, 2023
Dear TetsuyaThank you for taking the time to tell us about your experience at Crowne Plaza Resort Saipan.We are glad to hear you had a great experience with us!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Resort SaipanATUL CHOPRAResort Manager