The worst hotel I ever stay
Poor Expedia ServIces
Posted Oct 24, 2015
This is the worst hotel I ever stayed. The access road to the hotel was not paved due to construction. There were holes all over on the gravel road, which was covered with several inches of water from rains. We stayed in a room on the second floor. The carpet of the stair was really old, wet, and slippery, and we were afraid that we would trip and fall getting up and down the stairs. The water heater did not work well, and it was impossible for us to have a decent hot shower when we returned to the hotel. The water faucet was rusty. And I can go on on...In short the hotel needs a major upgrade.
We arrived in Saipan on Oct 13, 2015. For some reasons unknown to us, the Expedia reservation showed the start date as Oct 11, two days earlier than the actual arrival date. During checking we were told that a min 3-day notice would be required for cancellation with refund. Our reservation was for 9 nights from Oct 11 to 22. We decided to check out early on Oct 17 night but the hotel had refused to refund us for the unspent nights. We were charged the full amount of the 9-night reservation. This is unreasonable and outrageous . It ruined our vacation, to say the least.
We are very disappointed with Expedia for not being transparent in pre-warning potential customer that the inconvenience that may caused the road construction, the unsatisfactory living conditions of the hotel, and half heartedly effort in representing our cause in negotiating a refund from the hotel management.