Ratings based on 564 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent stay

Posted Aug 4, 2017
Pros: Location, convenience
Had an excellent 4 nights stay at the Hilton Nagoya. The location is great with the airport shuttle going straight the the location. It is also very convenient to head to the Sakae where most of the shopping happens. Staff are friendly and was treated warmly especially by Tommy-san who brought us to Nagoya castle and back. This is my first trip to Japan and I can't wait to come back for more!
Comment from Hotel Management
Aug 9, 2017 by Hilton Nagoya, Hotel Management
Thank you for staying at Hilton Nagoya. I am delighted to hear that you were satisfied with our convenient location and our service. I am very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us it is always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. We look forward to welcoming you back to our hotel in the not so distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a great city

Posted Jul 13, 2017
Always love staying at this hotel. Its convenient, the staff is great, and the rooms are nice. Perfect location for seeing Nagoya.
Comment from Hotel Management
Jul 24, 2017 by Hilton Nagoya, Hotel Management
Thank you for your detailed review and comments about our room and the location and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. We hope you will choose to stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Posted Jul 10, 2017
Great service. Convenient location. Reasonable price.
Comment from Hotel Management
Jul 18, 2017 by Hilton Nagoya, Hotel Management
Thank you for staying at Hilton Nagoya. I am delighted to hear that you were satisfied with our convenient location, reasonable price and our service. I am very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us it is always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. We look forward to welcoming you back to our hotel in the not so distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 19, 2017
Lovely hotel with great amenities - range of restaurants, and gym facilities.
Comment from Hotel Management
May 26, 2017 by Hilton Nagoya, Hotel Management
We were very happy to hear that you were able to enjoy your stay, and we hope that you will consider us again for your next visit to Nagoya.
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Spacious and Large hotel in Nagoya

Posted May 9, 2017
Pros: Large room, large bed, good service, friendly staff
Location: Only few convenient stores and restaurants, nothing much
With only around 15-20mins walk from Nagoya station, it is convenient to access the metro. However the district is a business area which is not hustle and bustle at night.
Comment from Hotel Management
May 19, 2017 by Hilton Nagoya, Hotel Management
Thank you for your kind review about your recent stay. Hilton Nagoya is located on Fushimi Street, Nagoya’s central shopping, entertainment and business area. Take advantage of the complementary shuttle to and from Nagoya Station, or discover local attractions with our bike rental service. Central Japan International Airport is 45 minutes away. We hope to see you again and I invite you to contact me directly if I can assist further.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel with nice interior room design and bath

Posted Apr 24, 2017
The staff was helpful and friendly. The room interior design was nice. The breakfast was also quite good. The only thing that needs to be improved is that the lobby was old.
Comment from Hotel Management
Apr 27, 2017 by Hilton Nagoya, Hotel Management
Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and breakfast experience. In a March 2016 renovation, all rooms have been designed with elements of comfort and elegant Japanese design. I am delighted to hear that you were satisfied with us and Certainly hope you will choose to stay with us again on your next visit to the city.
5 out of 5
by Mark

Top-notch

Posted Apr 17, 2017 on Hotels
What's better than Japanese hospitality? Japanese hospitality in a world-class establishment like Hilton. Staff were attentive and generous. After complaining about noisy kids in the next room (lots of families coming to Nagoya to visit the newly opened LegoLand), Fukui-san at front desk immediately changed my room and gave us access to the Executive lounge for some peace and quiet. Even though we ended up not using it, the sentiment was much appreciated and illustrated how the hotel takes care of guests, regardless of whether they are economy or executive travellers. Rooms were tastefully designed with both Japanese and Western touches, and extremely spacious. You can see thoughtfulness in details such as USB ports for charging, numeroud electrical outlets throughout the room, as well as the provision of both bathrobes and traditional Yukata. Food in the various restaurants were excellent. Even though the hotel was situated in a very central location, noise from the streets were completely blocked out. Will undoubtedly stay here again.
Comment from Hotel Management
Apr 24, 2017 by Hilton Osaka, Hotel Management
Thank you very much for choosing to stay with us in Hilton Nagoya. Thank you for your positive comments. We were delighted to learn that you enjoyed your stay in our hotel and appreciate your feedback regarding our team member’s service skills. Thank you once again for your comments, and we look forward to welcoming you back for many more future visits.
4 out of 5
by A verified traveler

Hotel stay in rainy days

Posted Apr 12, 2017 on Hotels
This hotel is good for business trip but not for leisure.
Comment from Hotel Management
Apr 24, 2017 by Hilton Osaka, Hotel Management
Thank you for your detailed review and comments. Hilton Nagoya located on Fushimi Street, Nagoya’s central shopping, entertainment and business district. This Nagoya hotel is ideally located just 45 minutes from Central Japan International Airport. Take advantage of the courtesy shuttle service to and from Nagoya Station and discover local Nagoya attractions. Complimentary bicycle rental lets you explore the city on two wheels. Thank you for choosing to stay at Hilton Nagoya. Certainly hope you will choose to stay with us again on your next visit to the city.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 31, 2017 on Hotels
2 out of 5
by A verified traveler from HK

Messy arrangements

Posted Mar 27, 2017
We have extra bed in the room. But after few days stay the bed was taken away with no reason. We have to call housekeeper to re arrange. The hotel should provide us three sets amenities but it is not consistent. One day they do but one day don't !!!
Comment from Hotel Management
Apr 3, 2017 by Hilton Nagoya, Hotel Management
Thank you for your comments on your recent stay. Please accept our sincere apologies for your experience about our housekeeping, and for failing to meet your expectations. Your comments have and being addressed with the concerned for corrective action to prevent a recurrence. Once again, thank you and we look forward to welcoming you back to the Hilton on your next visit to Nagoya.