Ratings based on 247 Verified Reviews

4.8 out of 5
92% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Streatham, London

Posted Dec 12, 2017
A lovely little hotel . Really classy. The room was great and the staff were super friendly and helpful . Not too far from the city centre . c30 min walk or so from the Prado
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Nov 27, 2017
Best place to stay in Madrid!!.................................................................................................. .......................................................................................
Comment from Hotel Management
Nov 28, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for choosing Barceló Emperatriz for your recent visit to Madrid and the time you spent writing this review. We feel really happy to know that you enjoyed your stay with us. We are looking forward to seeing you again. Best regards, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017
Best hotel in Madrid. They really make me feel like i am at home. Staying there at least once a moth
Comment from Hotel Management
Nov 22, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for staying in Barceló Emperatriz, your Loyalty and your time to write this review. We are more tan happy to see that we are doing our best and make you feel at home. It is hard to make a good impression to someone who stays so often in a hotel, but seeing your comment make us feel proud about all our team. We are looking forward to welcoming you soon. Kind regards, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Posted Nov 20, 2017
Excellent hotel, perfect stay. Highly recommended for your stay in Madrid. Staff is amazing. Location is perfect. rooms are clean and comfortable. Brand new. ..........................................................................................................................................................................................................................................................................................................................
Comment from Hotel Management
Nov 21, 2017 by Guest Experience Manager, Hotel Management
Dear Norton, Thank youfor stayin in Barceló Emperatriz and the time you spent writing this review. We are glad to see that you enjoyed your stay with us and you value so positively our location, facilities and staff. We are looking forward to see you again. Best regrds, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Madrid Barcelo Emperatriz

Posted Nov 20, 2017
This is the third stay. It is always a pleasure the way the welcome you. The rooms are impecable as well as bathroom.
Comment from Hotel Management
Nov 21, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for coming back to Barceló Emperatriz and the time you spent writing this review. We are glad to see that due to our facilities and service we have a loyal Guest that repeats too many times. We are looking forward to welcome you again. Best regrds, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent 👍

Posted Nov 15, 2017
Everything is great! We will definitely come back and recommend this hotel to our friends. Although it is not right in the touristy areas, its location is still very convenient to get to everywhere. The area is safe. We don't feel scare even we were walking back to our hotel around 1AM from one of the nice restaurants in the Salamanca area.
Comment from Hotel Management
Nov 19, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for staying in Barceló Emperatriz and the time to write this review. We are glad to see that you enjoyed your time with us. We are located in a privilaged área near all the main monuments of Madrid and really safe. We are looking forward to seeing you soon. Best regards, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
Great hotel - friendly helpful staff. Go out of their way to help and guide you. Beautiful comfortable room.
Comment from Hotel Management
Nov 7, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you so much for staying in Barceló Emperatriz and your nice comment. We are glad to see that you enjoyed your time with us. We are very happy that our team help you with all the requests you had during your stay and they exceded all your expectations. We are looking forward to see you again. Regards, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Servicio y atención al cliente excelente !

Posted Nov 4, 2017
Pros: Servicio !! Fue realmente excepcional.
Cons: Carta de room service debe ser mas clara con los productos que tienen disponibles después de las 12:00pm y as toallas están ya algo desgastadas.
El equipo de guest services de este hotel es realmente sobresaliente. Nuestra estadía fue una maravilla gracias a las recomendaciones y atenciones de este equipo. Muchas gracias hacernos sentir en casa y por siempre estar dispuestas a dar esa milla extra que hace la diferencia. Me volvería a hospedar en este hotel sin pensarlo y lo estaré recomendando con grato placer.
Comment from Hotel Management
Nov 6, 2017 by Guest Experencie Manager , Hotel Management
Estimado cliente, Primero darle las gracias por haber elegido el Barceló Emperatriz para su estancia en Madrid. Queríamos disculparnos sobre el menú de room service y tomamos nota de sus comentario, nuestro equipo está trabajando en ello. Por otro lado, nos encanta ver que nuestro servicio de Guest Experience superó con creces sus expectativas y que les hicieron disfrutar de cada instante de su estancia. Cada persona de nuestro equipo busca como hacer que nuestros huéspedes se sientan únicos y como en casa. Esperamos volver a verle pronto. Reciba un saludo, El Equipo Barceló Emperatriz
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Nice hotel centrally located!

Posted Oct 20, 2017
Very nice hotel with modern feel, clean and comfortable! Centrally located with area attractions nearby!
Comment from Hotel Management
Oct 21, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for choosing Barceló Emperatriz and the time spent writing this comment. We are glad to read you had a nice stay with us and all our facilities exceded your expectations. We are looking forward to seeing you soon. Best regards, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent Hotel

Posted Oct 17, 2017
Hotel and staff were great, I would definitely come back here
Comment from Hotel Management
Oct 18, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for choosing Barceló Emperatriz and the time you took to write this comment. We are glad to read that our team provide such a good service and that would make you come back in the future. Looking forward to see you soon. Best Regards, Barceló Emperatriz Team