Ratings based on 271 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Newcastle upon Tyne

Central with character

Posted Jun 5, 2017
This hotel is close to the centre of Salamanca with it's monuments. It is quiet and the staff are friendly and efficient.
Comment from Hotel Management
Jun 6, 2017 by Hospes Palacio San Esteban, Hotel Management
Thank you for sharing your experience at our hotel through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great place

Posted Apr 1, 2017
Pros: Style, history, friendly staff, very good value
Great hotel. Stayed three nights. Staff were very helpful. Cleaner came several times a day and left chocolates each time. Ancient building tastefully converted. Right on the edge of the old town so everything in easy reach. Room was very good. Bathroom had a window so you could watch the storks nesting on the rooftops while you had your shower. Salamanca is a beautiful place and this hotel fits right in.
Comment from Hotel Management
Apr 2, 2017 by FRANCISCO GONZALEZ, Hotel Management
Thank you very much for the amazing review. We are glad to have delivered a nice stay for you in our hotel and hope to see you again on your next visit to Salamanca
3 out of 5
by A verified traveler from N

beautiful hotel with mediocre service at best

Posted Mar 29, 2017
The hotel was beautiful as itself, However when we checked in, the room smelled so strongly of fish we were pretty sure the sheets had not been changed. Also my comforter had blood on it which was not mine. It reeked of fish until housekeeping changed the sheets. Also what kind of hotel doesn't have a corkscrew or matches. Especially in Europe. Also obnoxious church bells go off in the morning at odd hours such as 8:54 that keep you up. Front desk kept sending us down to the restaurant to search for a wine key and lighter and they kept saying front desk had them so that was very annoying. Pros- housekeeping was the most friendly, they were very friendly and helpful and always asking if we needed anything. It's a great location. It's a pretty building. But awful service besides housekeeping and the nice tall server that opened our wine for us. He was very nice and helped us when I'm pretty sure it wasn't his responsibility.
Comment from Hotel Management
Apr 2, 2017 by FRANCISCO GONZALEZ, Hotel Management
Thanks you for your valoration about the hotel Hospes Palacio de San Esteban. We regret all the inconveniences during your stay in our hotel. We appreciate your comments that will indeed help us to improve our service and make upcoming guests a pleasant stay. We apologize for not having met your expectations and we would love to have you staying with us again in your next visit to Salamanca to make it up to you somehow.
5 out of 5
by John

Lovely hotel in a great location

Posted Mar 24, 2017 on Hotels
Our annual migration to Portugal.
Comment from Hotel Management
Mar 27, 2017 by palacio, Hotel Management
Thank you very much for the amazing review. We are glad to have delivered a nice stay for you in our hotel and hope to see you again on your next visit to Salamanca
5 out of 5
by Melissa

Great Place

Posted Mar 23, 2017 on Hotels
Room and amenities were amazing. Didn't get a chance to experience the neighborhood.
Comment from Hotel Management
Mar 25, 2017 by palacio, Hotel Management
Thank you for sharing your experience at our hotel. through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by DP

Tou can't go wrong!

Posted Mar 10, 2017 on Hotels
Great stay, e wrong friendly and helpful. Perfect location to walk beautiful Salamanca
Comment from Hotel Management
Mar 12, 2017 by palacio, Hotel Management
Thank you very much for the great rating. We are happy to know that you had a wonderful stay with us and we look forward to welcoming you again in the future.
5 out of 5
by John

Worth spending a little extra for service and room

Posted Feb 7, 2017 on Hotels
Nice 4.5 star hotel. Right next to the Convent of San Esteban. Comfortable rooms...although the lack of A/C in the winter could be a problem. I had to leave my windows open to cool the room...luckily it was very cold during my trip....in the 30's and 40's during the day and teens at night. During a warmer spell, it probably would have been a bit warm. Beautiful restaurant with excellent food and service, but beware the prices can be a bot steep.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Thank you very much for sharing the experience you had in our hotel. We are glad to know you had a wonderful stay with us and we look forward to welcome you again when you return to Salamanca.
5 out of 5
by Maria

Beautiful and centric!

Posted Jan 13, 2017 on Hotels
Friendly and helpful staff, charming historic hotel with awesome views, comfortable quiet room and all this just steps away from Salamanca's main attractions. Highly recommended!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you very much for the amazing review. We are glad to have delivered a nice stay for you in our hotel and hope to see you again on your next visit to Salamanca
5 out of 5
by Harold

Best Location in Salamanca!

Posted Jan 4, 2017 on Hotels
The location is incredible, 2-3 minute walk to all of the 'must sees'. Great access in and out, and staff was solicitous and charming. The rooms were generous in proportion and had excellent fixtures. I will return.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you very much for your rating and kind comment towards us. We are glad that you have enjoyed your stay with us and we hope to see you again on your next visit to Salamanca
5 out of 5
by A verified traveler

Luxury hotel

Posted Jan 1, 2017 on Hotels
Spacious room, great breakfast and location, beautiful building and good service.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you very much for rating our hotel. We are glad to know you had a wonderful stay with us and we hope to welcome you again when you return to Salamanca.