Lobby

Reviews of Hotel Hospes Puerta de Alcalá

5 out of 5
Hotel Hospes Puerta de Alcalá
Plaza de la Independencia 3, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 471 out of 695 reviews" "
Rating 8 - Good. 145 out of 695 reviews" "
Rating 6 - Okay. 47 out of 695 reviews" "
Rating 4 - Poor. 23 out of 695 reviews" "
Rating 2 - Terrible. 9 out of 695 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Mireya Domingo on Mar 24, 2024
Dear Mr. Russell, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, General Manager

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top location. Nice rooms with views to Puerta de Alcalá. Would recommend.
Stayed 3 nights in Feb 2024
Response from Mireya Domingo on Feb 26, 2024
Estimado Sr Juan: Muchísimas gracias por sus palabras! Es un placer para nosotros saber que ha disfrutado de nuestro hotel por su ubicación y habitaciones. Estaremos encantados de recibirlo en futuras ocasiones. Muy Cordialmente, Mireya Domingo - Directora Hotel

8/10 Good

Javier

Stayed 3 nights in Dec 2023
Response from Mireya Domingo on Dec 30, 2023
Estimado Javier. Agradecerle enormemente que haya elegido nuestro hotel de cara a su estancia en Madrid. Nos alegra conocer su alta valoración sobre su estancia. Estaremos encantados de poder volver a atenderle cuando guste. Muy Cordialmente. Directora.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A marvelous hotel in a marvelous location
Clean, luxurious and spacious for a city hotel, the hotel is in the middle of a fun area that is incredibly convenient to many of Madrid's best barrios. You are at the corner of Parque Retiro, a few minutes walk from the best museums, and adjacent to the swanky stores and restaurants of Salamanca. The perfect location. And did I mention the friendly, knowledgeable and helpful staff? They made us feel very welcome, an oasis of calm in the swirl of Alcala.
Stayed 6 nights in Nov 2023
Response from Mireya Domingo on Dec 12, 2023
Dear Joshua. Thank you for chosen Hospes Puerta de Alcalá Hotel for your stay in Madrid. Wer appreciate your comments about our staff, location and beds. Also thank you for your comments to improve. We will be delighted to welcome you again. General Manager.

10/10 Excellent

Cameron

Stayed 2 nights in Nov 2023
Response from Mireya Domingo on Dec 12, 2023
Dear Cameron, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, General Manager.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Mireya Domingo on Nov 14, 2023
Estimado Diego, Agradecerle enormemente que haya elegido nuestro hotel de cara a su estancia en Madrid. Nos alegra conocer su alta valoración sobre su estancia. Estaremos encantados de poder volver a atenderle cuando guste. Muy Cordialmente. Directora.

8/10 Good

Andrew, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mireya Domingo on Nov 6, 2023
Dear Mr. Andrew. Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, General Manager

10/10 Excellent

Neal

Stayed 1 night in Oct 2023
Response from Mireya Domingo on Oct 10, 2023
Dear Mr Neal, First of all thank you for choosing our hotel for your stay in Madrid. We appreciate your really kind a and high review score about us. It will be a pleasure to welcoming back again. Yours Sincerely. General Manager

10/10 Excellent

Maxine

Stayed 3 nights in Sep 2023
Response from Mireya Domingo on Oct 10, 2023
Dear Maxine. First of all thank you for choosing our hotel for your stay in Madrid. We appreciate your really kind a and high review score about us. It will be a pleasure to welcoming back again. Yours Sincerely. General Manager

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, room comfort
Wow wow wow
Great service. Lively room. Clean facility
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Neal. Thank you for your stay in Madrid. We appreciate your comments about our great service, the room and cleanliness. We will be delighted to welcome you again. General Manager.

8/10 Good

Luis, Santo Domingo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very well located, we love the area round the hotel.
Stayed 1 night in Sep 2023
Response from General Manager on Nov 2, 2023
Dear Mr. Luis. Thank so much for your stay with us. We are delighted knowing you had a great experience at Hospes Puerta de Alcalá. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, General Manager

10/10 Excellent

Wallace Kingman, Vancouver

Stayed 3 nights in Sep 2023
Response from Mireya Domingo on Oct 10, 2023
Dear Mr Wallace. Thank you for choosing our hotel for your stay in Madrid. We appreciate your really kind a and high review score about us. It will be a pleasure to welcoming back again. Yours Sincerely. General Manager

10/10 Excellent

Luis, Santo Domingo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!!!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 20, 2023
Dear Luis. Thank so much for your stay with us. We are delighted knowing you had a great experience at Hospes Puerta de Alcalá . It will be a pleasure to welcome you during your next visit to Madrid. Yours Sincerely, General Manager

10/10 Excellent

Genevieve

Great property and location.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 15, 2023
First of all thank you for choosing our hotel for your stay in Madrid. We appreciate your really kind a and high review score about us. It will be a pleasure to welcoming back again. Yours Sincerely, General Manager

10/10 Excellent

Ally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nicest hotel room that I stayed in during my time in Spain - considering the price. The staff was friendly and helpful. There is a nice variety of shops and restaurants within a 5min walk.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 30, 2023
First of all thank you for choosing our hotel for your stay in Madrid. We appreciate your really kind a and high review score about us. It will be a pleasure to welcoming back again. Yours Sincerely, General Manager

10/10 Excellent

Mariko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 9, 2023
Dear Mariko. Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, General Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 20, 2023
Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, General Manager

4/10 Poor

EDWARD

Disliked: Staff & service
Stayed 7 nights in Jul 2023
Response from General Manager on Aug 6, 2023
Dear Edward, First of all thank you for having chosen Hospes Puerta de Alcalá Hotel for your stay in Madrid. We are so sorry we did not meet all your expectations during your stay. Our sincere apologies for that. We hope you can regain confidence in Hospes Hotels. Very cordially. - Hotel Manager

2/10 Terrible

Guadalupe

Stayed 1 night in Jul 2023
Response from General Manager on Aug 6, 2023
Estimada Guadalupe. Lamentamos profundamente que su experiencia no haya sido la adecuada durante su estancia. Quedamos a su entera disposición y esperamos pueda recuperar la confianza en Hospes Hotels. Muy Cordialmente, Dirección General

2/10 Terrible

David

Stayed 1 night in Jul 2023
Response from Mireya Domingo on Jul 20, 2023
Dear David, First of all thank you for having chosen Hospes Puerta de Alcalá Hotel for your stay in Madrid. We are so sorry we did not meet all your expectations during your stay. Our sincere apologies for that.

6/10 Okay

Yuval

Liked: Cleanliness
Lots of sound bleed into the room from the hallway and neighboring rooms — I felt like I was living in the hallway!
Stayed 3 nights in Jun 2023
Response from Mireya Domingo on Jun 22, 2023
Dear Yuval, We are very sorry to hear that your experience at our facilities did not go well. We apologize for not meeting your expectations. Your comments certainly help us to improve. We remain at your disposal. We hope you can regain confidence in Hospes Hotels. Very cordially. - Hotel Manager

8/10 Good

Sebastian, Long Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the best I would say.
Stayed 3 nights in Jun 2023
Response from Mireya Domingo on Jun 22, 2023
Estimado Sebastian. Muchas gracias por sus comentario. Es un placer para nosotros saber que ha disfrutado de nuestro hotel por su ubicación. Estaremos encantados de recibirlo en futuras ocasiones. Muy Cordialmente. - Directora Hotel

10/10 Excellent

Diego

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
S
Stayed 5 nights in Jun 2023
Response from Mireya Domingo on Jun 13, 2023
Estimado Diego. Agradecerle que haya elegido nuestro hotel de cara a su estancia en Madrid. Nos alegra conocer su alta valoración sobre su estancia. Estaremos encantados de poder volver a atenderle cuando guste. Muy Cordialmente. Dirección General

2/10 Terrible

Andres

Disliked: Staff & service, amenities
Extremely bad management skills. The hotel is being offered as a 5 -star property when in fact it is only 3 stars: Breakfast is terribly administered, DO NOT book breakfast in advance. There was no one to take my order. They apologized and offered room service; but still, unacceptable for something they call 5 stars. Additionally, people at check in are not genuinely friendly. The first thing they asked me was if I wanted to pay 70€ extra per night to have a better view. They did not even consider the fact that I had Expedia VIP Access benefits. NOT GOING BACK. Superficial and badly administered property.
Stayed 1 night in May 2023
Response from Mireya Domingo on Jun 2, 2023
Dear Andres,Thank you very much for your feedback.Firstly, we sincerely regret that we did not live up to your expectations with the service received.I have shared your comments with the team in order to improve immediately.We hope that you will give us another opportunity to receive you in the future and show you the true level of service for which we are recognized,Kind regards,General Manager

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from General Manager on May 16, 2023
Dear Susan. First of all thank you for having chosen Hospes Puerta de Alcalá Hotel for your stay in Madrid. We are so sorry we did not meet all your expectations during your stay. Our sincere apologies for that. General Manager

10/10 Excellent

hanan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from General Manager on Mar 14, 2023
Dear Hanan, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, General Manager

10/10 Excellent

Yee Ting Janette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff. Excellent location for restaurants and shopping, within 15 mins walk
Stayed 3 nights in Jan 2023
Response from Front Desk on Feb 4, 2023
Dear Mrs. Yee Ting. Thank so much for your stay in Hospes Puerta de Alcala. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, Front Desk

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the area nice, room fantastic, front desk had to wait for 30 min to check in...otherwise great..
Response from Front Desk on Jan 10, 2023
Dear Laura. Thank you so much for your stay with us. We are delighted knowing you had a great experience. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, Front Desk

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room
Response from Mireya Domingo - GM on Dec 1, 2022
Dear Mr. Enrique, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, Mireya Domingo - Hotel General Manager

10/10 Excellent

Monique

Stayed 2 nights in Nov 2022

10/10 Excellent

Lucile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property near everything.
Stayed 2 nights in Oct 2022
Response from Alberto Pérez - Hotel GM on Oct 23, 2022
Dear Ms Lucile, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, Alberto Pérez - Hotel General Manager

10/10 Excellent

Ana, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I travel to Madrid I will try to stay in this hotel.
Stayed 7 nights in Sep 2022
Response from Alberto Pérez - Hotel GM on Oct 10, 2022
Dear Ms Ana, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, Alberto Pérez - Hotel General Manager

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel close to elegant shops and restaurants
The hotel seems to be new but it looks like if they forced a hotel into an old apartments building so the adaptation is a little awkward. The bathrooms are very modern but the designer thought more in the esthetics than in functionality,
Stayed 3 nights in Oct 2022
Response from Alberto Pérez - Hotel GM on Oct 10, 2022
Dear Mr David, Thank so much for your stay with us. We are glad you have enjoyed our location close to shopping area. Our apologies our deco did not matched your expectations. We look forward to your next visit at Hospes Hotels. Yours Sincerely, Alberto Pérez - Hotel General Manager

2/10 Terrible

Samuel

you advertise as 5 stars hotel and it is not it is a good B&B only so we did not stay and would like for you to reimburse my payment
Stayed 4 nights in Sep 2022
Response from Alberto Pérez - Hotel GM on Oct 1, 2022
Dear Samuel,We have just charged one night of all your bookings.We would like you contact us directly in order to sort it out.Looking forward to hearing from you.Yours Sincerely, Alberto Pérez - Hotel GM

10/10 Excellent

Talal

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location clean & the size of the room good all the stuff helpfull frindly .. especialmente in the reciption mr rouman
Stayed 3 nights in Sep 2022
Response from Alberto Pérez - Hotel GM on Oct 10, 2022
Dear Mr Talal, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. We do appreciate your kind words concerning Rumen. We look forward to your next visit at Hospes Hotels. Yours Sincerely, Alberto Pérez - Hotel General Manager

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room and the Starr was outstanding.
Stayed 5 nights in Aug 2022
Response from Alberto Pérez - Hotel GM on Sep 9, 2022
Dear Mr Terry, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. We look forward to your next visit at Hospes Hotels. Yours Sincerely, Alberto Pérez - Hotel General Manager

8/10 Good

Karina

Stayed 1 night in Aug 2022
Response from Alberto Pérez - Hotel GM on Sep 9, 2022
Dear Ms Karina, Thank you for choosing our hotel for your stay in Madrid. We are glad overall your stay has been good with us. We look forward to your next visit at Hospes Hotels. Yours Sincerely, Alberto Pérez - Hotel General Manager

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, wonderful hotel
Stayed 3 nights in Aug 2022
Response from Alberto Pérez - Hotel GM on Aug 24, 2022
Dear Ms Anna, Thank you for the time taken to share your experience with us! We are delighted knowing you had a wonderful experience with us. We look forward to your next visit at Hospes Hotels. Yours Sincerely, Alberto Pérez - Hotel General Manager

6/10 Okay

ANTUAN

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

RUBEN - LAURA

Stayed 1 night in May 2022
Response from Alberto Pérez - Director Hotel on Jun 28, 2022
Estimado Rubén, Muchísimas gracias por sus palabras! Sentimos no haber satisfecho todas y cada una de sus expectativas. Le agradecemos su encuesta sobre el hotel. Esperamos recibirlo pronto otra vez en Hospes Hotels. Muy Cordialmente, Alberto Pérez - Director Hotel

10/10 Excellent

Nouran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. Friendly and respectable staff. Beautiful rooms
Stayed 2 nights in May 2022
Response from Guest Experience manager on Jun 4, 2022
Dear @Nouran, Thank you for the time taken to share your experience with us! We hope it was a memorable one and that you could enjoy both the hotel and the city. We look forward to your next visit to Madrid! Best wishes,

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Location is amazing. The bar downstairs goes until 2am.
Stayed 2 nights in May 2022
Response from Guest Experience Manager on Jun 4, 2022
Dear @Erik Thank you for the time taken to share your experience with us! We hope it was a memorable one and that you could enjoy both the hotel and the city. We look forward to your next visit to Madrid! Best wishes,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Room didn't have a bathtub as pictures showed.
Stayed 3 nights in May 2022
Response from Guest Experience Manager on Jun 4, 2022
Dear Guest, Thank you for sharing your feedback with us and other travelers in Expedia! It is our pleasure to know you felt welcome and attended during your stay. Moreover please stay assured that we will share your comments with the team in order to improve our service. The doors of our little palace will remain open for your next visit to Madrid! With our best wishes,

10/10 Excellent

Alice

Stayed 3 nights in Apr 2022
Response from Alberto Pérez - Hotel GM on Oct 10, 2022
Dear Ms Alice, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. We look forward to your next visit at Hospes Hotels. Yours Sincerely, Alberto Pérez - Hotel General Manager

10/10 Excellent

Hadeel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk
Stayed 1 night in Mar 2022
Response from Guest Experience Manager on Mar 15, 2022
Dear @Hadeel, Thank you for the time taken to share your experience with us! We hope it was a memorable one and that you could enjoy both the hotel and the city. We look forward to your next visit to Madrid! Best wishes,

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Alberto Pérez - Director Hotel on Jun 28, 2022
Estimado Ronan, En nombre del hotel y de todos los que pertenecemos a él, agradecemos sinceramente su valoración y comentarios. Esperamos poder recibirle nuevamente en Hospes Hotels. Muy Cordialmente, Alberto Pérez - Director Hotel

10/10 Excellent

Santiago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with phenomenal staff!
Stayed 2 nights in Jan 2022
Response from Guest Experience Department on Feb 7, 2022
Dear Mr. Santiago, Thank you very much for sharing with us your wonderful feedback! It's our pleasure to know that you have a lovely stay in our hotel. We are looking forward to welcome you again in our little palace thank you for pointing out our staff. With our best wishes, Guest Experience Department

10/10 Excellent

anton

Stayed 4 nights in Jan 2022
Response from Alberto Pérez - Director Hotel on Jun 28, 2022
Estimado Antón, En nombre del hotel y de todos los que pertenecemos a él, agradecemos sinceramente su valoración y comentarios. Esperamos poder recibirle nuevamente en Hospes Hotels. Muy Cordialmente, Alberto Pérez - Director Hotel

10/10 Excellent

SOFIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel, un personal SUPER Amable que nos hicieron sentir en casa en todo momento, una ubicacion extraordinaria y una vista de ensueño. Fue una experiencia fantastica, la cama deliciosa, definitivamente volveremos en nuestra proxima visita a Madrid
Stayed 1 night in Jan 2022
Response from Guest Experience Manager on Jan 23, 2022
Estimada Sofia, En nombre de todo el equipo del Hotel Hospes Puerta de Alcalá, le damos las gracias por haber hecho de nuestro hotel su lugar de descanso en Madrid. Su generosa puntuación, es la mejor recompensa que podemos recibir al trabajo y dedicación que todos los días ofrecemos a nuestros clientes. Confiamos en poder volver a darle la bienvenida en un futuro no muy lejano. En nombre de todos, reciba un cordial saludo. Guest Experience Manager

6/10 Okay

José

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are tiny and only a select few have a view. The loft room (suite) is terrible, it has no windows in the bedroom floor, the stairs make moving the luggage hard, and the bed is so close to the ceiling it is borderline claustrophobic. I am sure there are nicer rooms with views, be sure to reserve one of those. that hotel is all about location. nice bar area right outside.
Stayed 1 night in Jan 2022
Response from Guest Experience Manager on Jan 23, 2022
Dear Jose, On behalf of the whole team, let me thank you for having chosen the Hospes Puerta de Alcalá Hotel for your stay in Madrid. We deeply appreciate the time you have dedicated to share your experience and sincere opinion. We are delighted to see that you enjoyed the location. On the other hand, we regret very much that the Duplex room not completely met your expectations, being its dimension subject to the building structure. We hope you give us the chance to welcome you again and the opportunity to change your impressions. We would be happy to ensure that you have a wonderful stay next time. Kind regards, Guest Experience Manager