Ratings based on 359 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location

Posted Sep 4, 2017
Pros: It's location, the friendly and helpful staff.
Cons: The TV is a bit old fashioned and only gets news stations in English - BBC1, BBC 2 etc would be good
Location: Shopping on Calle Serrano, walking through the Parc Retiro
Right in the centre of Madrid, next to Calle Serrano which has fantastic shopping and high end restaurants just off on the side streets.
Comment from Hotel Management
Sep 4, 2017 by Miguel A.Molina, Hotel Management
Dear Guest: Thank you very much for posting such a positive comment with us! We are so pleased and proud to have exceeded your expectations and so thankful that you chose us to share your enjoyment. Thank you again for your comments, we can improve and make a better service every day. We look forward to welcoming you back soon for your next stay in Madrid. Kind regards, Miguel A. Molina, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Wa

Great staff, 5* service

Posted Jul 21, 2017
Pros: Everything. The location, the hotel, the staff.
Cons: The shower was separate from the toilet area and didn't have a door. A screen door would of been nice, if traveling with friends
Location: Locating was perfect. Within walking distance to parks and 20 min away from the city center. Metro was within 5 min walking as well.
Upon arrival, we were greeted and assisted with luggage. The check in was fast, room was spacious. The staff was very accommodating and nice, the food at the hotel's restaurant was reasonably priced and was for the most part, very good. Overall, it was an amazing stay. This hotel trulls does the 5 star service. I will definitely stay there again if traveling to Madrid.
Comment from Hotel Management
Jul 24, 2017 by Miguel A.Molina, Hotel Management
Dear Guest: First of all, I would like to thank you for having chosen Hospes Puerta de Alcalá ***** for your recent visit to Madrid, and for your kind comments wich I have carefully read. I am glad to have reach your expectatives and it is a pleasure to know that you had a wonderful stay. We are looking forward to welcome you again in your next trip to Madrid. Best Regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago , Chile

Great location. Motivated staff.

Posted Jul 14, 2017
Excellent staff. Everyone was extremely helpful and courteous. The hotel has a privileged location in one of the most beautiful neighborhoods in Madrid. The architecture of the hotel combines the historical charm and detail with all the most modern conveniences. We were also very impressed with the dining facilities and the quality of the food and service.
Comment from Hotel Management
Jul 18, 2017 by Miguel A.Molina, Hotel Management
Dear Guest, Thank you for taking the time to provide us with your valuable feedback following your recent stay at The Hotel Hospes Madrid. We are delighted to hear that you were pleased with the location of our hotel and with the room facilities. I am also glad our restaurant pleased you and that you found our staff very friendly and attentive. I will personally share your comment with our concerned staff. Thank you once again for your comment and we look forward to welcoming you back to our intimate hotel. Kind regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
wonderful location for an urban European experience
Comment from Hotel Management
Jul 18, 2017 by Miguel A.Molina, Hotel Management
Dear Guest, Thank you for posting such a lovely review of your recent stay at the Hotel Hospes Puerta de Alcalá Madrid. I am so pleased you enjoyed your time with us and I am very delighted to read that you found the service and the staff amazing. It is very much appreciated to see this feedback and we certainly hope to welcome you back soon for your next stay in Madrid. Thank you again for this flattering comment and for recommending our hotel. With kind regards, Miguel A. Molina General Manager
5 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
Fantastic ! The staff were wonderful !
Comment from Hotel Management
Jul 12, 2017 by Miguel, Hotel Management
Dear Guest: First of all, I would like to thank you for having chosen Hospes Puerta de Alcalá ***** for your recent visit to Madrid, and for your kind suggestions wich I have carefully read. I am glad to have reach your expectatives and it is a pleasure to know that you had a wonderful stay. We are looking forward to welcome you again in your next trip to Madrid. Best Regards, Miguel A. Molina General Manager
5 out of 5
by Fernando

Posted May 16, 2017 on Hotels
Really nice hotel in a great location for shopping and dining.
Comment from Hotel Management
May 19, 2017 by Miguel, Hotel Management
Dear Guest: First of all, I would like to thank you for having chosen Hospes Puerta de Alcalá ***** for your recent visit to Madrid. I am glad to have reach your expectatives and it is a pleasure to know that you had a wonderful stay. We are looking forward to welcome you again in your next trip to Madrid. Best Regards, Miguel A. Molina General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from TN

Nice hotel near the park

Posted Apr 23, 2017 on Orbitz
Pros: Outside the front of the hotel has swanky terrace restaurants and the lobby is nice looking. The room was clean and the staff was helpful.
Location: Retiro Park is practically across the street. We found two great breakfast places nearby: Vailima and the other was Cristina Oria Restaurant.
We were in Madrid for our honeymoon. The staff was very welcoming and helpful. They helped with reservations, taxis, and recommendations. The hotel has a cool looking lobby and the room was very clean. The proximity to Retiro Park was nice. For dinner we usually ventured to the "La Latina" area which is a long walk from the hotel, but we learned taking a taxi was not very expensive.
Comment from Hotel Management
May 19, 2017 by Miguel A.Molina, Hotel Management
Dear Guest: First of all, I would like to thank you for having chosen Hospes Puerta de Alcalá ***** for your recent visit to Madrid. I am glad to have reach your expectatives and it is a pleasure to know that you had a wonderful stay. We are looking forward to welcome you again in your next trip to Madrid. Best Regards, Miguel A. Molina General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Good location for seeing Madrid

Posted Apr 17, 2017
Pros: Staff & rooms are great
Cons: The hotel needs a bit of soul. Public areas are deserted all of the time. The bar is in the restraunt which doesn't lend itself to guests relaxing.
Location: Great for the park, just across the road which has lots of things going on & is popular with the locals. Great for shopping & restruants.
Nice hotel. Staff are great, friendly & very helpful. Room services food is poor and generally the hotel lacks ambience in public areas. The pool room was so hot it was impossible to stay in there. On th up side it is a great location.
Comment from Hotel Management
Apr 24, 2017 by Miguel, Hotel Management
Dear Guest, FIrst of all, thank you for having chose Hospes Puerta de Alcalá ***** for your recent visit in Madrid. I am glad to know that you have enjoyed your stay and also to have reached your expectatives. We are looking forward to welcoming you again in your next visit to Madrid. Best regards, Miguel Ángel Molina General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Harrogate, UK

Perfect location for weekend break

Posted Apr 4, 2017
Pros: It was small any personable service
Cons: Nothing
Location: San Miguel market for eats & drink - try the 'blue wine', Evening Flemenco show ( booked by hotel) - do dinner, Palace, mouth around the shops/park
Excellent service from Reception Desk. Very helpful, offered help and recommended places to go to/ how to get there. Most enjoyable visit. Would definately go back.
Comment from Hotel Management
Apr 6, 2017 by Miguel, Hotel Management
Dear Guest, Thank you for posting such a lovely review of your recent stay at the Hotel Hospes Puerta de Alcalá Madrid. I am so pleased you enjoyed your time with us and I am very delighted to read that you found the service and the staff amazing. It is very much appreciated to see this feedback and we certainly hope to welcome you back soon for your next stay in Madrid. Thank you again for this flattering comment and for recommending our hotel. With kind regards, Miguel A. Molina General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
To the point. Great lication. Nothing fancy. I liked it.
Comment from Hotel Management
Mar 27, 2017 by Miguel, Hotel Management
Dear Mr. William: I just want to thank you for choosing us as your hotel in your stay in Madrid. We are delighted to know our services have pleased you. We also want to thank you for the feedback you gave on us about the Location etc., I would like to meet you in your next stay in hotel Hospes Puerta de Alcala. Sincerely, Miguel Ángel Molina General Manager