Ratings based on 369 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Couples
by A verified traveler from seattle

comfy room and good location

Posted Oct 15, 2017
Pros: location and bathroom
Cons: use card system instead of standard key. Ticker pillows would be nice.
Location: shopping, tourism, cafe, subway
Overall good experience. Had deluxe room and it was bit with a large shower and bathtub. Staff average and breakfast looked overpriced and ended up going outside. Having to pickup/drop the room key each time we left our room was annoying and unnecessary. You also endup having to wait until they serve other people before you get your keys, got stuck 10m waiting form a group to checkin before I got my key, The pillows were super soft and personally didn't like them
Comment from Hotel Management
Oct 23, 2017 by miguel, Hotel Management
Dear Mr Sacha, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a comment with us. Apologize for the inconveniences Your review It´s very important for us. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
3 out of 5
by A verified traveler from Toronto

No bathroom door

Posted Oct 3, 2017
The good: This is a very quaint boutique hotel in a great area close walking distance to everything. The staff were always, happy, cheerful and helpful and were actually the best part of this hotel. The bad: There is NO bathroom door which when sharing with any other guest makes for a very uncomfortable experience. Based on this alone, I would not return or recommend this hotel.
Comment from Hotel Management
Oct 4, 2017 by miguel, Hotel Management
Dear Guest, First of all I would like to thank you for having chosen Hotel Hospes Madrid and for taking some of your time to share a comment with us. I am very pleased to know that your had a very satisfying stay in our hotel and that you found our staff kind. Nevertheless I am also concerned regarding your disappointment with the bathroom in the room. Thank you again for sharing this comment with us and for helping us improve our services. Sincerely, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide Soth Australia

Great hotel convenient loocation.

Posted Sep 30, 2017
Pros: The location, staff the facilities
Cons: Nothing.
Location: The park nearby ver family friendly. Lots of great cafes and restaurants.
The staff were very welcoming and friendly, which after a long journey is appreciated. They were very helpful with questions regarding the best times to visit popular tourist attractions etc. Romain recommended Flavia a restaurant close to the hotel which was excellent. The hotel is very central to many tourist attractions some within easy walking distance others by tube or bus both which are close by. The cafes outside are vibrant an ideal place to enjoy a pre dinner drink.
Comment from Hotel Management
Oct 3, 2017 by miguel, Hotel Management
Dear Guest, Thank you for having chosen The Hotel Hospes Puerta de Alcalá and for your wonderful and kind words following your recent stay with us. We are delighted to learn that you enjoyed a memorable moment in our hotel and that you loved its facilities, location and staff. Thank you also for saying that our hotel has a real character and for highly recommending it. We hope to have the pleasure of welcoming you once again for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location

Posted Sep 4, 2017
Pros: It's location, the friendly and helpful staff.
Cons: The TV is a bit old fashioned and only gets news stations in English - BBC1, BBC 2 etc would be good
Location: Shopping on Calle Serrano, walking through the Parc Retiro
Right in the centre of Madrid, next to Calle Serrano which has fantastic shopping and high end restaurants just off on the side streets.
Comment from Hotel Management
Sep 4, 2017 by Miguel A.Molina, Hotel Management
Dear Guest: Thank you very much for posting such a positive comment with us! We are so pleased and proud to have exceeded your expectations and so thankful that you chose us to share your enjoyment. Thank you again for your comments, we can improve and make a better service every day. We look forward to welcoming you back soon for your next stay in Madrid. Kind regards, Miguel A. Molina, General Manager
4 out of 5
by Eric

Posted Aug 1, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017 by Miguel, Hotel Management
Dear Guest: First of all, I would like to thank you for having chosen Hospes Puerta de Alcalá ***** for your recent visit to Madrid. I am glad to have reach your expectatives and it is a pleasure to know that you had a wonderful stay. We are looking forward to welcome you again in your next trip to Madrid. Best Regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico city

Posted Aug 1, 2017 on Orbitz
The staff very friendly the hotel small and cozy. Excelent ubication!
Comment from Hotel Management
Aug 9, 2017 by Miguel A.Molina, Hotel Management
Dear Guest: Thank you very much for posting such a positive comment with us! We are so pleased and proud to have exceeded your expectations and so thankful that you chose us to share your enjoyment. We look forward to welcoming you back soon for your next stay in Madrid. Kind regards, Miguel A. Molina, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Wa

Great staff, 5* service

Posted Jul 21, 2017
Pros: Everything. The location, the hotel, the staff.
Cons: The shower was separate from the toilet area and didn't have a door. A screen door would of been nice, if traveling with friends
Location: Locating was perfect. Within walking distance to parks and 20 min away from the city center. Metro was within 5 min walking as well.
Upon arrival, we were greeted and assisted with luggage. The check in was fast, room was spacious. The staff was very accommodating and nice, the food at the hotel's restaurant was reasonably priced and was for the most part, very good. Overall, it was an amazing stay. This hotel trulls does the 5 star service. I will definitely stay there again if traveling to Madrid.
Comment from Hotel Management
Jul 24, 2017 by Miguel A.Molina, Hotel Management
Dear Guest: First of all, I would like to thank you for having chosen Hospes Puerta de Alcalá ***** for your recent visit to Madrid, and for your kind comments wich I have carefully read. I am glad to have reach your expectatives and it is a pleasure to know that you had a wonderful stay. We are looking forward to welcome you again in your next trip to Madrid. Best Regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago , Chile

Great location. Motivated staff.

Posted Jul 14, 2017
Excellent staff. Everyone was extremely helpful and courteous. The hotel has a privileged location in one of the most beautiful neighborhoods in Madrid. The architecture of the hotel combines the historical charm and detail with all the most modern conveniences. We were also very impressed with the dining facilities and the quality of the food and service.
Comment from Hotel Management
Jul 18, 2017 by Miguel A.Molina, Hotel Management
Dear Guest, Thank you for taking the time to provide us with your valuable feedback following your recent stay at The Hotel Hospes Madrid. We are delighted to hear that you were pleased with the location of our hotel and with the room facilities. I am also glad our restaurant pleased you and that you found our staff very friendly and attentive. I will personally share your comment with our concerned staff. Thank you once again for your comment and we look forward to welcoming you back to our intimate hotel. Kind regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
wonderful location for an urban European experience
Comment from Hotel Management
Jul 18, 2017 by Miguel A.Molina, Hotel Management
Dear Guest, Thank you for posting such a lovely review of your recent stay at the Hotel Hospes Puerta de Alcalá Madrid. I am so pleased you enjoyed your time with us and I am very delighted to read that you found the service and the staff amazing. It is very much appreciated to see this feedback and we certainly hope to welcome you back soon for your next stay in Madrid. Thank you again for this flattering comment and for recommending our hotel. With kind regards, Miguel A. Molina General Manager
5 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
Fantastic ! The staff were wonderful !
Comment from Hotel Management
Jul 12, 2017 by Miguel, Hotel Management
Dear Guest: First of all, I would like to thank you for having chosen Hospes Puerta de Alcalá ***** for your recent visit to Madrid, and for your kind suggestions wich I have carefully read. I am glad to have reach your expectatives and it is a pleasure to know that you had a wonderful stay. We are looking forward to welcome you again in your next trip to Madrid. Best Regards, Miguel A. Molina General Manager