Ratings based on 107 Verified Reviews

4.1 out of 5
96% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Emilio

Comfortable and great location.

Posted May 10, 2017 on Hotels
The hotel is very well located between la Castellana and Serrano. The entrance is on a small side street and you have to walk up stairs to get to the lobby - which could be a drawback for some. The hotel is in good condition and appears to have been renovated but I would exactly consider it to be a 4-star hotel as advertised. Our room was small, but the beds were comfortable. Unfortunately our room had an interior window which looked out into a small, ugly interior patio. We couldn't even see the sky to know what the weather was like. Also the bathroom was really small and the sink had barely any counter space to rest a cosmetic bag on. We asked to change rooms but would have had to wait a few hours for another room to become available and we had just flown in on a transatlantic flight, so we chose to stay. Overall, if the price was right at the time, I'd probably stay there again because of the location. I would just make sure that I got a window that looked out on the street.
5 out of 5
by Bruno

Posted Apr 13, 2017 on Hotels
It was a great stay, with a fair price. Room was not to big and not modern, but it was a great choice, it was clean, had everything you could need and you're in Serrano.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Second time staying at this hotel and is the best!

Posted Nov 30, 2016
Will stay here every time i visit Madrid, awesome staff!
4 out of 5
by A verified traveler

Good economy hotel in expensive area of city

Posted Oct 5, 2016 on Hotels
Really good trip overall
5 out of 5
by A verified traveler

Convenient and very clean hotel!

Posted Oct 3, 2016 on Hotels
The front desk staff was friendly and helpful, especially Alvaro which was very courteous and took time to explain us important tips that made our stay very pleasant! The room was very spacious and clean!
3 out of 5
by PABLO

This traveler left a rating score only Posted Jul 12, 2016 on Hotels
5 out of 5
by A verified traveler

Great service, great location

Posted Jun 6, 2016 on Hotels
Awesome hotel. The bed was a little uncomfortable but otherwise great!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2016
Excellent location but not appropriate for handicap people.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near everything

Posted Nov 19, 2015
Great hotel the y help you for everything near bus stops, trains and restaurants