Ratings based on 116 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
Posted Sep 5, 2017 on Hotels
for Everyoneby A verified traveler from New York, NY
Nice hotel close to the embassyPosted Aug 26, 2017
Great hotel, conventiently located two blocks from the US Embassy. Good food places and stores in the area.
Good locationPosted Jul 27, 2017 on Hotels
Gem Hotel Off Main DragPosted Jun 29, 2017 on Hotels
Accommodating staff, above and beyond expected. Clean, efficient stay, so professional.
Comfortable and great location.Posted May 10, 2017 on Hotels
The hotel is very well located between la Castellana and Serrano. The entrance is on a small side street and you have to walk up stairs to get to the lobby - which could be a drawback for some. The hotel is in good condition and appears to have been renovated but I would exactly consider it to be a 4-star hotel as advertised. Our room was small, but the beds were comfortable. Unfortunately our room had an interior window which looked out into a small, ugly interior patio. We couldn't even see the sky to know what the weather was like. Also the bathroom was really small and the sink had barely any counter space to rest a cosmetic bag on. We asked to change rooms but would have had to wait a few hours for another room to become available and we had just flown in on a transatlantic flight, so we chose to stay. Overall, if the price was right at the time, I'd probably stay there again because of the location. I would just make sure that I got a window that looked out on the street.
Posted Apr 13, 2017 on Hotels
It was a great stay, with a fair price. Room was not to big and not modern, but it was a great choice, it was clean, had everything you could need and you're in Serrano.
for Everyoneby A verified traveler from US
Second time staying at this hotel and is the best!Posted Nov 30, 2016
Will stay here every time i visit Madrid, awesome staff!
by A verified traveler
Good economy hotel in expensive area of cityPosted Oct 5, 2016 on Hotels
Really good trip overall
by A verified traveler
Convenient and very clean hotel!Posted Oct 3, 2016 on Hotels
The front desk staff was friendly and helpful, especially Alvaro which was very courteous and took time to explain us important tips that made our stay very pleasant! The room was very spacious and clean!
Posted Jul 12, 2016 on Hotels