Ratings based on 116 Verified Reviews

4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Kevin

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
5 out of 5
for Everyone
by A verified traveler from New York, NY

Nice hotel close to the embassy

Posted Aug 26, 2017
Great hotel, conventiently located two blocks from the US Embassy. Good food places and stores in the area.
4 out of 5
by Joao

Good location

Posted Jul 27, 2017 on Hotels
good location
5 out of 5
by Robert

Gem Hotel Off Main Drag

Posted Jun 29, 2017 on Hotels
Accommodating staff, above and beyond expected. Clean, efficient stay, so professional.
4 out of 5
by Emilio

Comfortable and great location.

Posted May 10, 2017 on Hotels
The hotel is very well located between la Castellana and Serrano. The entrance is on a small side street and you have to walk up stairs to get to the lobby - which could be a drawback for some. The hotel is in good condition and appears to have been renovated but I would exactly consider it to be a 4-star hotel as advertised. Our room was small, but the beds were comfortable. Unfortunately our room had an interior window which looked out into a small, ugly interior patio. We couldn't even see the sky to know what the weather was like. Also the bathroom was really small and the sink had barely any counter space to rest a cosmetic bag on. We asked to change rooms but would have had to wait a few hours for another room to become available and we had just flown in on a transatlantic flight, so we chose to stay. Overall, if the price was right at the time, I'd probably stay there again because of the location. I would just make sure that I got a window that looked out on the street.
5 out of 5
by Bruno

Posted Apr 13, 2017 on Hotels
It was a great stay, with a fair price. Room was not to big and not modern, but it was a great choice, it was clean, had everything you could need and you're in Serrano.
5 out of 5
for Everyone
by A verified traveler from US

Second time staying at this hotel and is the best!

Posted Nov 30, 2016
Will stay here every time i visit Madrid, awesome staff!
4 out of 5
by A verified traveler

Good economy hotel in expensive area of city

Posted Oct 5, 2016 on Hotels
Really good trip overall
5 out of 5
by A verified traveler

Convenient and very clean hotel!

Posted Oct 3, 2016 on Hotels
The front desk staff was friendly and helpful, especially Alvaro which was very courteous and took time to explain us important tips that made our stay very pleasant! The room was very spacious and clean!
3 out of 5

This traveler left a rating score only Posted Jul 12, 2016 on Hotels