Ratings based on 274 Verified Reviews

4.7 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Lots of space and a great location

Posted Sep 4, 2017
Really spacious apartments in a location close to the center, parks and shopping. Was a little laud from the street on Satturday, but it is Madrid...
Comment from Hotel Management
Sep 9, 2017 by Luis García , Hotel Management
Thank you very much for your feedback. We look forward to welcome you back in the very near future. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami , Fl

Great hotel in madrid's city center

Posted Aug 23, 2017
Its a great hotel , service is great , welcoming staff , location is AAA , big rooms , big beds , excellent a/c , near all the boutiques and nice restaurants. If room size matters , this should be your first choice.
Comment from Hotel Management
Aug 28, 2017 by Luis García, Hotel Management
Thank you Francisco for your kind words, we really appreciate them. We look forward to welcome you back soon Kind regards
4 out of 5
Recommended
for Families
by A verified traveler from San Francisco

Spacious hotel room- good for family

Posted Aug 11, 2017
Cons: Access to the wifi system requires form sign-ins which is a bit cumbersome. Many hotels do this.
Location: Close to Prado museum and Retiro Park.
We booked for our family with our 2 teenage sons as the "senior suites" have 2 rooms each with a king bed. It was a large apt size room with a full kitchen and living room. Very comfortable.
Comment from Hotel Management
Aug 12, 2017 by Luis García , Hotel Management
Thank you for your feedback. We look forward to welcome you back son Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Amazing location

Posted Aug 8, 2017
We really can't say enough about how much we enjoyed our stay. We felt that we could walk to so many of Madrids sights. The staff were incredibly helpful. The siute was very spacious and the kitchen was a great help. Overall a very pleasant experience.
Comment from Hotel Management
Aug 11, 2017 by Luis García, Hotel Management
Thank you very much for your kind words, we are very happy that you enjoyed your recent stay with us and the beautiful surroundings. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami , FL

Centric comfortable hotel

Posted Jul 17, 2017
Its vey centric , close to where the local crowd hangs out , cool restaurants , museums , parque el retiro , salamanca , all the boutiques. The service is really good , PERFECT A/C , huge beds... definitely a Perfectly located city gem!
Comment from Hotel Management
Jul 18, 2017 by Luis García, Hotel Management
Thank you very much for your feedback We look forward to welcome you soon Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Awesome apartment right at Gates of Alacla

Posted Jul 4, 2017
Pros: Location, location, location: walking distance everywhere and all inclusive of kitchen, living room, dining room and bathroom. So much space.
Cons: Nothing.
Location: Everything is nearby: this hotel is in the most beautiful heart of madrid.
This is a wonderful choice for staying. This hotel is converted apartments, meaning they have a full kitchen with honor bar, a dining room table, a desk, full size couch with separate very large king bedding, a wall of closets and full bath. I was traveling with a friend and wanted some space, this place turned out to be enormous and very well priced. The staff was very helpful, gave us recommendations on where to eat/visit and was very accommodating for a late check out and storing our bags.
Comment from Hotel Management
Jul 8, 2017 by Luis García, Hotel Management
I am very happy to hear about your stay with us, it has been a pleasure to take care of you. We look forward to welcome you back soon Kindest regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Exactly as billed: a luxurious experience!

Posted Apr 4, 2017
One of the best hotels I've ever stayed in: seriously. Reserved a two-bedroom suite for my mom and I, and I was astonished by the size of the room and the numbers of amenities offered. Each room had cable television, and the principal television in the living room even had a DVD player! We were able to watch movies and snack like we would at home. Also the kitchen was well equipped, and the bathroom boasted everything a traveler could ever need, even shoe cleaning wipes! We were also impressed with the front desk staff, particularly David, who made us feel very welcome and and jumped to accomodate every annoying request we had. This will definitely be our go-to destination in Madrid from here on out!
Comment from Hotel Management
May 22, 2017 by lgarcia, Hotel Management
Thank you very much for taking your time to register your comments.It is a real pleasure to see how you have enjoyed your stay with us. We look forward to welcome you back soon Warm reagrds
4 out of 5
by Jan

Overnight but action packed stay

Posted Mar 22, 2017 on Hotels
Short stay but perfect location to points of interests, shopping and restaurants. Very friendly and accommodating staff! Clean with good space for the entire family!
5 out of 5
by Jon Justin

Posted Feb 6, 2017 on Hotels
Very well positioned between Retirio and Banco De España metro stations. Close to Parc Retirio and many restaurants within walking distance. The rooms are huge and very well equipped, our room was larger than an average 2 bedroom apartment with were en-suite bathrooms to both bedrooms. Each of the 3 different front desk managers that we spoke to during our stay were extremely efficient and could not have been more helpful.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Thank you Jon for taking the time to register your comments. We are really happy to know that you enjoyed your recent stay with us and the beautiful surroundings. We look forward to welcome you back soon. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

perfect hotel in perfect location

Posted Jan 16, 2017
My experience was great. The apartment was fully furnished with good quality and comfort
Comment from Hotel Management
Jan 23, 2017 by lgarcia@luxurysuites.es, Hotel Management
Thank you Javier for registering your comments. We look forward to welcome you back soon