Ratings based on 286 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in the city

Posted Nov 16, 2017
Pros: Location location location.
Location: All of Madrid’s tourist attractions are within easy walking distance. Great restaurants located nearby.
We had a great stay in the Luxury Suites, staff, location and room were all excellent. I have no problem recommending staying here, and will be definitely staying here again
Comment from Hotel Management
Nov 18, 2017 by Mundi, Hotel Management
Thank you very much for your feedback and for the recommendation! We look forward to welcome you back in the very near future
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
Beautiful Hotel and great location, convenient to everything. We would recommend this hotel.
Comment from Hotel Management
Nov 12, 2017 by Mundi, Hotel Management
Thank you very much for your recommendation. We look forward to welcome you back in the very near future. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Madrid Vacation

Posted Nov 1, 2017
Pros: Location, Staff and cleanliness
Cons: Parking.. You get a deal of 7% off at Serrano public garage but still very pricey (downtown Madrid)
Location: Close to everything. MAX 30 min Stroll to far side of City center (Egyptian tomb) but minutes to Restiro park, El Prado, etc.
ABSOLUTELY the best place for Madrid. May need GPS to find since it is on a main street. Go to parking at Serrano or find street parking just behind the hotel then check in. EXCELLENT friendly, professional and knowledgeable Staff (Fernando) who made our stay absolutely wonderful. EXCELLENT location just steps await from El Prado, The Restiro park, and Salamanca area. A Good walk to the other tourist venues but well worth the stroll. Clean suites with kitchen and sitting area. I will return to this Hotel in a heartbeat.
Comment from Hotel Management
Nov 3, 2017 by Mundi, Hotel Management
Thank you very much for your feedback! It is a pleasure to know that you have enjoyed so much your recent stay with us and the beautiful surroundings. We look forward to welcome you back any time in the very near future Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Central location

Posted Oct 15, 2017
Pros: Location and nice room.
Location: Prado museum
Very helpful staff. Beautiful and comfortable suites! Waking distance to many places to visit.
Comment from Hotel Management
Oct 16, 2017 by Luis García, Hotel Management
Thank you for sharing your experience. We look forward to welcome you back soon Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent hotel in centre of Madrid

Posted Oct 4, 2017
Pros: Location, room facilities, staff,
Cons: Only thing is that the pillows available were extremely soft with little support, but this is personal preference (small point)
Really excellent location in centre of Madrid with virtually everything within walking distance. Very clean comfortable room and very helpful staff on desk. Great breakfast on offer. Cannot recommend more highly.
Comment from Hotel Management
Oct 9, 2017 by Luis García, Hotel Management
Thank you very much for sharing your experience! We look forward to welcome you back soon Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Dorset

central location

Posted Sep 21, 2017
Pros: Good location, plenty of eating places close by.
Location: Near the Prado, Gran Via for shopping, eating places in the same street. Good cafes for cheap breakfast as hotel charges 15 euro per person
Friendly knowledgeable staff who made you feel welcome. Rooms clean and tidy, good facilities if you want to cook etc in the rooms.
Comment from Hotel Management
Sep 26, 2017 by Luis García, Hotel Management
Dear Linda Thank you very much for sharing your experience. We look forward to welcome you back in the very near future. Best regards Raimundo Bernardo, Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Lots of space and a great location

Posted Sep 4, 2017
Really spacious apartments in a location close to the center, parks and shopping. Was a little laud from the street on Satturday, but it is Madrid...
Comment from Hotel Management
Sep 9, 2017 by Luis García , Hotel Management
Thank you very much for your feedback. We look forward to welcome you back in the very near future. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami , Fl

Great hotel in madrid's city center

Posted Aug 23, 2017
Its a great hotel , service is great , welcoming staff , location is AAA , big rooms , big beds , excellent a/c , near all the boutiques and nice restaurants. If room size matters , this should be your first choice.
Comment from Hotel Management
Aug 28, 2017 by Luis García, Hotel Management
Thank you Francisco for your kind words, we really appreciate them. We look forward to welcome you back soon Kind regards
4 out of 5
Recommended
for Families
by A verified traveler from San Francisco

Spacious hotel room- good for family

Posted Aug 11, 2017
Cons: Access to the wifi system requires form sign-ins which is a bit cumbersome. Many hotels do this.
Location: Close to Prado museum and Retiro Park.
We booked for our family with our 2 teenage sons as the "senior suites" have 2 rooms each with a king bed. It was a large apt size room with a full kitchen and living room. Very comfortable.
Comment from Hotel Management
Aug 12, 2017 by Luis García , Hotel Management
Thank you for your feedback. We look forward to welcome you back son Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Amazing location

Posted Aug 8, 2017
We really can't say enough about how much we enjoyed our stay. We felt that we could walk to so many of Madrids sights. The staff were incredibly helpful. The siute was very spacious and the kitchen was a great help. Overall a very pleasant experience.
Comment from Hotel Management
Aug 11, 2017 by Luis García, Hotel Management
Thank you very much for your kind words, we are very happy that you enjoyed your recent stay with us and the beautiful surroundings. Warm regards