Miscellaneous

Reviews of NH Madrid Ventas

4 out of 5
NH Madrid Ventas
Calle de Biarritz, 2, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 327 out of 701 reviews" "
Rating 8 - Good. 298 out of 701 reviews" "
Rating 6 - Okay. 48 out of 701 reviews" "
Rating 4 - Poor. 22 out of 701 reviews" "
Rating 2 - Terrible. 6 out of 701 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great hotel. Stayed multiple times with never an issue. Mattresses and pillows can use updating thou.
Stayed 4 nights in Mar 2024
Response from Reception on Mar 21, 2024
Dear Paul, Thank you very much for sharing your review through Expedia. It is a pleasure to read your pleasant comments regarding your stay at the NH Ventas Hotel and we are proud that you enjoyed it. It is a great motivation for our team and I appreciate you taking the time to share your experience with us.We have written down your observations to our colleagues so that we can review them and thus provide better service.We hope to welcome you again very soon.

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and close to subway stations
Stayed 3 nights in Feb 2024
Response from Recepción on Feb 19, 2024
Many thanks , for your review and feedback. We are delighted to read you had a wonderful time and we hope to see you back soon for another flawless visit. Kind regards

10/10 Excellent

Isabelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location- easy to access the city center through a close metro stop. Accommodating staff and clean rooms! Highly recommend!
Stayed 5 nights in Dec 2023
Response from Recepción. on Jan 26, 2024
Dear Isabelle, Thank you very much for your excellent evaluation and for your words.We greatly appreciate that you have mentioned the attention of the staff.We love and are motivated to read comments like yours, but above all we want to thank you for the trust you have placed in us.We hope to see you again soon.Best regards NH Ventas

10/10 Excellent

Abril

Stayed 1 night in Jan 2024
Response from Recepción. on Jan 26, 2024
Estimada Abril, Muchísimas gracias por su excelente valoración y por sus palabras.Agradecemos enormemente que haya hecho mención a la atención del personal. Nos encanta y nos motiva leer comentarios como el suyo, pero sobre todo queremos agradecerle la confianza depositada en nosotros. Esperamos volver a verles pronto.Un cordial saludo del equipo NH Ventas.

8/10 Good

Prasad, Austin

Traveled with family
Liked: Staff & service, amenities
Hotel was decent. The breakfast was excellent, shouldn’t miss it. It is also close to Ventas station which gets you to the city tourist spots within 20mins. Pricing, breakfast options/variety and proximity to metro are the key plus points. Room wall are too thin, it was ok for cleanliness. The central heating was high, we had to keep the windows open to balance out the hotel central heating which means we could hear all the street noises. Carry earplugs.
Stayed 1 night in Jan 2024
Response from Recepción. on Jan 8, 2024
Dear Prasad, Thank you very much for your excellent evaluation and for your words!! We greatly appreciate that you have mentioned the attention of the staff. We love and are motivated to read comments like yours, but above all we want to thank you for the trust you have placed in us. We are glad to know that you enjoyed the breakfast and that we have met your expectations. We hope to see you again soon.Best regards from the NH Ventas

10/10 Excellent

larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk is very helpful and helped me to stored my luggage at NH Atocha which is near the train station.
Stayed 3 nights in Dec 2023
Response from Recepción. on Jan 8, 2024
Dear Larry, Thank you very much for choosing us during your recent stay in Madrid and for sharing your comments through this medium. We always work with passion to surprise our guests and make them leave happy.A cordial greeting of NH ventas

10/10 Excellent

Zhongchuang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Recepción. on Jan 5, 2024
Thank you for your review. I hope that we have a chance to welcome you back in the future. Kind regards

6/10 Okay

Armando

Stayed 2 nights in Dec 2023
Response from Recepción. on Jan 5, 2024
Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir sus comentarios a través de este medio.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy travler
Affordable, clean, polite. I love how you can open a window, for fresh air. In a cute neighborhood and always a taxi waiting. Also, an awesome breakfast.
Stayed 4 nights in Nov 2023
Response from Recepción. on Dec 12, 2023
Dear client, Thank you very much for choosing us for your recent stay in Madrid, and sharing your experience with the rest of Booking users. We thank you for your beautiful words, as they are of great help to us to continue working along the same lines. On behalf of the entire hotel team, we look forward to welcoming you again in the very near future.A cordial greeting Nh Ventas

10/10 Excellent

Hector

Liked: Cleanliness, property conditions & facilities
Good central location, modern design NH standard hotel, great room and rain shower, 4 star property , restaurant food was mediocre but in Porto city you eat outside never in the hotel
Response from Recepción on Feb 19, 2024
Dear Hector, Thank you very much for sharing your review through Expedia. It is a pleasure to read your pleasant comments regarding your stay at the NH Ventas Hotel and we are proud that you enjoyed it. It is a great motivation for our team and I appreciate you taking the time to share your experience with us. We hope to welcome you again very soon.

10/10 Excellent

Anh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 2 nights in Nov 2023
Response from Recepción on Dec 12, 2023
Estimada Anh, Un millón de gracias por tomarse el tiempo de dejarnos una valoración tan estupenda, y por sus amables comentarios acerca de nuestra recepción.Estamos encantados de leer que ha disfrutado de su estancia y que el personal ha estado a la altura. Deseando volver a recibirle muy pronto.Un cordial saludo del equipo NH Ventas

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the check in was very quick. They accommodated my early check in without hesitation and made feel valuable. I highly recommend this hotel .
Stayed 1 night in Nov 2023
Response from Recepción. on Nov 28, 2023
Thank you for your perfect score . We look forward to welcome you back soon. - Kind regards,

10/10 Excellent

Markus

Stayed 1 night in Nov 2023
Response from Recepción. on Dec 18, 2023
Estimado Markus,Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir sus comentarios a través de este medio. Nos sentimos muy orgullosos de que su experiencia haya sido positiva y tengan un agradable recuerdo. Deseamos de todo corazón que la amabilidad de nuestro personal y el confort de nuestras instalaciones sean el incentivo que les haga volver pronto. Un cordial saludo del equipo NH Ventas

10/10 Excellent

JUAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and bed
Stayed 1 night in Nov 2023
Response from Recepción on Nov 22, 2023
Estimado Juan, Muchísimas gracias por su excelente valoración y por sus palabras.Nos complace saber que ha podido disfrutar de su estancia con nosotros.Queremos agradecerle la confianza depositada en nosotros.Esperamos poder volver a verle pronto con nosotros. Un cordial saludo del equipo NH Ventas

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, muy buen servicio, desayuno estaba completisimo
Stayed 2 nights in Nov 2023
Response from Recepción on Nov 20, 2023
Estimada clienta, En primer lugar, muchísimas gracias por habernos elegido para su estancia en Madrid y, en segundo lugar, queremos agradecerle igualmente su dedicación al compartir con nosotros tanto su percepción como su excelente valoración. Nos alegra comprobar que tanto nuestras habitaciones como la calidad del desayuno y por supuesto la amabilidad de todo el equipo, estuvieron a la altura de sus expectativas y no hay mejor satisfacción para tod@s nosotr@s que conocerlo a través de sus comentarios.Esperamos tener la oportunidad de recibirles en numerosas ocasiones en la que ya pueden considerar su casa en Madrid.Un cordial saludo del equipo NH Ventas

10/10 Excellent

Santiago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from Recepción. on Nov 18, 2023
Many thanks, for your review and feedback. We are delighted to read you had a wonderful time and we hope to see you back soon for another flawless visit. Kind regards,

10/10 Excellent

Guillermo Alejandro, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Treat people as you want to be treated ! Spain best place to visit !
Stayed 3 nights in Oct 2023
Response from Recepción. on Nov 8, 2023
Thank you for your perfect score . We look forward to welcome you back soon. - Kind regards,

10/10 Excellent

MASHAEL, Kuwait

Stayed 4 nights in Oct 2023
Response from Recepción. on Nov 27, 2023
Muchas gracias por realizar su valoración sobre su estancia con nosotros. Esperamos convertirnos en su hotel de referencia en Madrid para futuras visitas a la ciudad.Reciba un cordial saludo.

8/10 Good

LINO, CARACAS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Night staff
Response from Recepción on Nov 2, 2023
Estimado Lino, En primer lugar, muchísimas gracias por habernos elegido para su estancia en Madrid y, en segundo lugar, queremos agradecerle igualmente su dedicación al compartir con nosotros tanto su percepción como su excelente valoración. Esperamos poder volver a verle pronto con nosotros.Un cordial saludo del equipo NH Ventas

10/10 Excellent

Vertika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean. At front desk very professional. Breakfast was excellent. People very friendly and ready to serve you.
Stayed 2 nights in Oct 2023
Response from Recepción. on Oct 30, 2023
Dear client, Thank you very much for sharing your evaluation. It is a pleasure to read your pleasant comments regarding your stay at the NH Ventas Hotel and we are proud that you enjoyed it. It is a great motivation for our team and I appreciate you taking the time to share your experience with us. We hope to welcome you again very soon.

10/10 Excellent

Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good tooms
Good rooms and services, needs maintenance on the room doors and elevators
Stayed 7 nights in Oct 2023
Response from Recepción. on Oct 16, 2023
Many thanks , for your review and feedback. We are delighted you have enjoyed your stay. We do appreciate your feedback also, which we have duly noted. We do hope to see you again.

10/10 Excellent

abdulmohsen

Stayed 1 night in Sep 2023
Response from Recepción. on Oct 30, 2023
Estimado cliente, Muchas gracias por compartir su valoración a través de Booking.Es un placer leer sus agradables comentarios referentes a su estancia en el Hotel NH Ventas y estamos orgullosos que haya disfrutado. Es una gran motivación para nuestro equipo y le agradezco que se haya tomado el tiempo de hacernos llegar su experiencia. Esperamos poder verle pronto con nosotros. Un cordial saludo

10/10 Excellent

Ronald

Traveled with family
Liked: Amenities
Great hotel in a very nice area.
Stayed 3 nights in Sep 2023
Response from Recepción. on Sep 27, 2023
Many thanks , for your review and feedback. We are delighted to read you had a wonderful time and we hope to see you back soon for a flawless visit. Kind regards

10/10 Excellent

Fayssal

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a rental car. At the end of our stay they put water in a bag on the car thanking us for staying. The breakfast is worth it! If you’re on the fence, do it. I am celiac and they had so many options including gluten free.
Stayed 3 nights in Sep 2023
Response from NH Ventas on Sep 21, 2023
Dear client, First of all, we want to thank you for the trust you have given us when choosing NH Ventas for your stay in Madrid. We also thank you for the time you have dedicated to commenting on your experience with us. We are glad that he was able to enjoy his stay and that we met his expectations. His words are without a doubt our best reward. Thank you for highlighting human quality, as we work with passion so that our clients leave happy. We will be happy to welcome you again. A cordial greeting from the entire NH Sales team. We hope to see you again. A cordial greeting og NH Ventas

10/10 Excellent

Werner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really near the metro station, clean and confortable room.
Stayed 4 nights in Sep 2023
Response from Recepción. on Sep 13, 2023
Thank you for your review. I hope that we have a chance to welcome you back in the future. Kind regards

10/10 Excellent

Meni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience at NH VENTAS. Very clean, staff is kind and professional. No negative comments at all.
Stayed 5 nights in Aug 2023
Response from Recepción. on Sep 3, 2023
Thank you for your review. I hope that we have a chance to welcome you back in the future. Kind regards

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay nice hotel
Stayed 4 nights in Jul 2023
Response from Recepción. on Aug 15, 2023
Thank you for your review. I hope that we have a chance to welcome you back in the future. Kind regards

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lovely pool area in garden. Handy for airport. Restaurants and groceries nearby. Great breakfast buffet!
Stayed 1 night in Jul 2023
Response from Recepción. on Aug 15, 2023
Many thanks , for your review and feedback. We are delighted to read you had a wonderful time and we hope to see you back soon for a flawless visit. Kind regards

10/10 Excellent

Ronan

Stayed 1 night in Jun 2023
Response from Recepción. on Aug 15, 2023
Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir sus comentarios a través de este medioEsperamos poder recibirle de nuevo muy pronto.

10/10 Excellent

Dmitry

Stayed 2 nights in Jun 2023
Response from Recepción. on Aug 15, 2023
Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir sus comentarios a través de este medioEsperamos poder recibirle de nuevo muy pronto.

8/10 Good

Arturo

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Recepción. on Aug 15, 2023
Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir sus comentarios a través de este medioEsperamos poder recibirle de nuevo muy pronto.

8/10 Good

Sana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this hotel. Room & bathroom are modern with comfy bed. Breakfast was excellent! I highly recommend if you want to stay in Las Ventas area. We booked this to watch a bull fight which could not happen but it is walking distance to the Las Ventas stadium.
Stayed 1 night in May 2023
Response from Recepción on May 16, 2023
Dear cleint, Thanks a million for taking the time to leave us such a great review, and for your kind comments about our reception. We are delighted to read that you enjoyed your stay and that the staff was up to the task. Looking forward to welcoming you again very soon. A cordial greeting

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff friendly. However the area is full of American fast food chains instead of local dining options, the streets smell of urine, beggars are bold, and there is a huge homeless problem in the area. As a female solo traveler I did not feel safe outside of the hotel.
Stayed 4 nights in Apr 2023
Response from Recepción. on May 8, 2023
Many thanks , for your review and feedback. We are pleased to read you did enjoy your stay with us. We do appreciate your feedback also, which we have duly noted. We do hope to see you again and experience us at our best. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the staff were super helpful. It is a bit far from the city center, but that means it is more peaceful and has less tourists. Our only complaint is that the walls are too thin. Even with the double doors, we could hear guests in the hallway.
Stayed 1 night in Apr 2023
Response from Recepción. on May 8, 2023
Many thanks , for your review and feedback. We are pleased to read you did enjoy your stay with us. We do appreciate your feedback also, which we have duly noted. We do hope to see you again and experience us at our best. Kind regards,

10/10 Excellent

Zoé

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Comfortable rooms and good location.
Stayed 4 nights in Apr 2023
Response from Recepción. on Apr 25, 2023
Dear client, Thank you very much for taking the time to post your comments and thank you very much for trusting us to celebrate such a special occasion.We hope you had a great birthday! We are very happy to read that we met your expectations in terms of cleanliness and the treatment received by the entire team, as we always work with passion to surprise our guests and make them leave happy.

8/10 Good

ROHIT

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Recepción on Mar 6, 2023
Estimado cliente, Muchas gracias por compartir su valoración a través de Booking.Es un placer leer sus agradables comentarios referentes a su estancia en el Hotel NH Ventas y estamos orgullosos que haya disfrutado. Es una gran motivación para nuestro equipo y le agradezco que se haya tomado el tiempo de hacernos llegar su experiencia. Deseando volver a verle pronto con nosotros. Un cordial saludo del equipo NH Ventas

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Recepción on Jan 30, 2023
Estimado cliente, Muchas gracias por alojarse con nosotros y por sus comentarios, ya que son muy útiles para nosotros. Nos esforzamos para hacer su estancia lo más agradable posible. Ofrecemos la máxima eficiencia en su atención individual y personalizada con respecto tanto a la calidad de nuestros servicios, como en los aspectos de alojamiento. Espero verle de nuevo en cualquiera de nuestros hoteles. Un cordial saludo

4/10 Poor

Barry

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noise problem
The staff were really friendly and helpful. The breakfast was excellent. Room clean. However, the noise from the street outside was terrible. Windows were closed, curtains drawn - no difference. Every passing vehicle or group of pedestrians made an awful noise, even at 3am.I chose this district of Madrid as a quiet and pleasant location, which in general it was. But the sound proofing of the hotel was not up to the limited traffic noise. I could not sleep through it. I will not stay here again
Stayed 2 nights in Jan 2023
Response from Recepción. on Jan 23, 2023
Dear client, I am very sorry for all the inconveniences suffered and above all that you did not bring them to our attention during your stay so that we could address them directly, and have been able to avoid a bad experience and a comment on the networks.We are sorry for any inconvenience that external noise may have caused you.Thank you very much for highlighting the staff since we work with passion to surprise our clients. Best regards

4/10 Poor

Lizbeth

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very disappointed Only person I can say was helpful was Christian friendly clean and helpful Overall this hotels needs improvement for what they charge and at lease 1 English Channel Bed was hard no clock in room I will never stay here gain Cero starts !
Response from NH Ventas on Jan 19, 2023
Muchas gracias por sus comentarios. Lamento muchísimo todos los inconvenientes sufridos y sobre todo que no los haya puesto en nuestro conocimiento durante su estancia para haberlos podido abordar de manera directa, y haber podido evitar una mala experiencia y un comentario en redes. Esperamos poder recibirles de nuevo y así poder darles el servicio al que estamos acostumbrados. Un cordial saludo del equipo NH Ventas.

4/10 Poor

Natasha

Traveled with family
Disliked: Cleanliness, staff & service
Milk was spilled on the bed in the morning. I asked housekeeping to change the sheets when they do their regular cleaning. Came back to unmade beds. Only the bathroom was done. What kind of housekeeping is that??
Response from NH Ventas on Jan 19, 2023
Muchas gracias por sus comentarios. Lamento muchísimo todos los inconvenientes sufridos y sobre todo que no los haya puesto en nuestro conocimiento durante su estancia para haberlos podido abordar de manera directa, y haber podido evitar una mala experiencia y un comentario en redes. Hemos tomado nota de sus observaciones para poder dar solución a estos imprevistos. Esperamos poder recibirles de nuevo y así poder darles el servicio al que estamos acostumbrados. Un cordial saludo del equipo NH Ventas.

4/10 Poor

Natasha

Response from Recepción on May 8, 2023
Thank you very much for sending us your comment, we take this opportunity to wish you a happy week, i

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was anazing , check in and check out was good , Good breakfast
Response from Recepción on Dec 21, 2022
Dear client, Thank you very much for your excellent assessment and for your words!! We greatly appreciate that you have mentioned the attention of the staff. We love it and it motivates us to read comments like yours, but above all we want to thank you for the trust you have placed in us. We are glad to know that you enjoyed the breakfast and that we have met your expectations. We hope to see you again soon.A cordial greeting

10/10 Excellent

Jorge

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very professional, and
Response from NH Ventas on Dec 19, 2022
Dear client, Thank you very much for sharing your assessment through Booking. It is a pleasure to read your pleasant comments regarding your stay at the NH Ventas Hotel and we are proud that you enjoyed it. It is a great motivation for our team and I thank you for taking the time to share your experience with us.We hope to greet you again, very soon.

10/10 Excellent

Isaac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everyone was super friendly and they keep the place very clean ! maid service daily ! would definitely recommend!! close to the subway as well
Response from Recepción on Dec 5, 2022
Dear client, Thank you very much for choosing us during your recent stay in Madrid and for sharing your comments through this medium.We are very proud that your experience has been positive and have a pleasant memory. We want all my heart that the kindness of our staff and the comfort of our facilities are the incentive that makes them return soon. A cordial greeting

10/10 Excellent

luz

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar,muy buena ubicación.
Stayed 2 nights in Nov 2022
Response from Recepción on Nov 16, 2022
Estimado cliente, Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir sus comentarios a través de este medio. Nos sentimos muy orgullosos de que su experiencia haya sido positiva y tengan un agradable recuerdo. Deseamos de todo corazón que la amabilidad de nuestro personal y el confort de nuestras instalaciones sean el incentivo que les haga volver pronto. Un cordial saludo del equipo NH Ventas

10/10 Excellent

Donald C

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2022
Response from NH Ventas on Nov 8, 2022
Estimado cliente, Me gustaría empezar agradeciéndole que haya compartido su excelente valoración del hotel con todos los usuarios.Es una satisfacción saber que hemos cumplido con sus expectativas.Esperando volver a verle pronto con nosotros.Reciba un cordial saludo.

10/10 Excellent

Peggy

Stayed 2 nights in Sep 2022
Response from Recepción on May 8, 2023
Muchas gracias por enviarnos su comentario. Nos alegra saber que hemos cumplido con todas sus expectativas. Aprovechamos para desearle una feliz semana. Un cordial saludo del equipo NH Ventas

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. Outdoor sitting area for having a refreshment or something to eat is very nice and quiet.
Stayed 7 nights in Aug 2022
Response from Recepción on Aug 23, 2022
Dear client, I would like to start by thanking you for sharing your excellent evaluation of the hotel with all users.It is a pleasure to know that we have met your expectations.Hoping to see you again soon with us.A cordial greeting

6/10 Okay

Olga

Liked: Property conditions & facilities, room comfort
Good hotel with bad pool.
The staff is excellent. They attended every request, my only complain is that they did not explain how to get advantage of the free drinks offered when skipping room cleaning. I skip it because of covid and should have been entitled to a few drinks that i didn’t get. Also the pool is not inviting, I chose this hotel bc of the pool since there is a heat wave in Madrid, but it is too small and with zero amenities.
Stayed 7 nights in Jul 2022
Response from RECEPCION on Aug 12, 2022
Dear client, Thank you very much for sharing your assessment through Booking. It is a pleasure to read your pleasant comments regarding your stay at the NH Ventas Hotel and we are proud that you enjoyed it. It is a great motivation for our team and I appreciate you taking the time to share your experience with us. We have taken note of your comments in order to continue providing a better service. We hope to greet you again.

10/10 Excellent

Kim

Stayed 3 nights in Jul 2022
Response from Recepción on Oct 31, 2023
estimado Kim, Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir sus comentarios a través de este medio. Nos sentimos muy orgullosos de que su experiencia haya sido positiva y tengan un agradable recuerdo. Deseamos de todo corazón que la amabilidad de nuestro personal y el confort de nuestras instalaciones sean el incentivo que les haga volver pronto. Un cordial saludo del equipo NH Ventas