Nice hotel, noisy and smelly room
Posted Aug 31, 2016
The hotel itself and lobby are beautiful and reception were polite on our arrival, although our room wasn't ready when we arrived (until 3pm). Our room smelled of cigarettes, especially the bathroom for some reason. We chose to ignore this as we thought it would pass, but it didn't. We were woken very early by extremely noisy roadworks right outside our window. The hotel were aware of the works but did not warn us on our arrival. On mentioning it to reception on check-out, we were told it would be 'written down' for future reference with little attempt at an apology. Unhappy with this I also mentioned the bad smell in the room. The response to this was no apology, but simply 'our entire hotel is non-smoking'. Again, not a satisfactory response and therefore I doubt there was any attempt to resolve either issue in time for the arrival of the next guests.