Sports facility

Reviews of Novotel Madrid Center

4 out of 5
Novotel Madrid Center
O'donnell 53, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 643 out of 1007 reviews" "
Rating 8 - Good. 277 out of 1007 reviews" "
Rating 6 - Okay. 54 out of 1007 reviews" "
Rating 4 - Poor. 18 out of 1007 reviews" "
Rating 2 - Terrible. 15 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great
Stayed 9 nights in Mar 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and facilities are good. WiFi isn’t great especially in the rooms.
Stayed 1 night in Mar 2024

8/10 Good

Ayna

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Some problem with elevator
Stayed 3 nights in Feb 2024

10/10 Excellent

Francisco

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel is located in Salamanca / Goya area very near to Retiro Park
Stayed 3 nights in Feb 2024

10/10 Excellent

Jose M

Stayed 1 night in Feb 2024

10/10 Excellent

Guillermo

Stayed 5 nights in Feb 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Abdel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great All
Stayed 6 nights in Dec 2023

8/10 Good

anibal

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024

10/10 Excellent

Saleh, Appleton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option. Little far from the center but taxi is affordable.
Stayed 3 nights in Dec 2023

6/10 Okay

Jose

Stayed 2 nights in Dec 2023

8/10 Good

ELENI TSOSKOUNOGLOU

Stayed 3 nights in Dec 2023

4/10 Poor

Chang rae

Traveled with family
Disliked: Cleanliness, amenities
Stayed for two nights. If you are looking for good breakfast and it is major reason for you to pick hotel, this is the one. Best breakfast so far in my trip experience. Room itself was small. We paid for three people and got one doible bed and one twin bed with chip frame. Hotel is not in the middle if city and we had to uber everyday,$20-30 every time we went to downtown to see plaza mayor, prada museum, place, etc. Nothing to see around hotel. I felt like I paid for good breakfast and slept free.
Stayed 2 nights in Dec 2023

6/10 Okay

Luisa

Liked: Staff & service
PROS: this hotel is located at a walking distance from Goya street, El Corte Ingles and some good restaurants and cafes. Breakfast buffet was very good, plenty of options including smoked salmon etc. Reception staff was good, helpful when I tried to change rooms. CONS: *I found the rooms at this hotel quite dark, depressing, they are all the same (did not see the executive area), mine was considered exterior had a very small window overlooking a glass roof from the entrance (3d floor). I tried to change rooms and finally I stayed, first because the other rooms were worse and second, I was not planning to spend much time in the room anyway. *Staff breakfast area: some of them quite rude. I left the table unattended while looking for coffee and when I came back the server was removing my plate and cleaning the table. No questions asked. Do I plan to come back to Novotel? Not really.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is only two blocks away from the WiZink Center if you’re seeing a concert there. I was in town just for one night for a show. My departure time was prior to the restaurant opening for breakfast and when I mentioned while checking in that I’d be checking out very early, the woman at reception kindly offered to have a “picnic bag” prepared and ready for me at 6 am the next day. That was a very gracious touch that makes this stay memorable for me. Thank you, Novotel Madrid Center!
Stayed 1 night in Nov 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service
Well located, helpful staff. Well located to the Metro, Dinning options and Shopping. The building is a little dated and the lifts need an upgrade.
Stayed 5 nights in Nov 2023

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, staff & service
Los ascensores eran muy feos e ineficientes
Stayed 3 nights in Nov 2023

10/10 Excellent

Sheila Giselle

Stayed 3 nights in Nov 2023

10/10 Excellent

Eduardo, Miami

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien,excelente servicio
Stayed 1 night in Oct 2023

8/10 Good

Rashmi

Traveled with family
Liked: Amenities
Convenient location , walkable to Retiro Park, helpful staff, clean and moderately comfy beds, quite and safe location.
Stayed 3 nights in Oct 2023

8/10 Good

ALEJANDRO

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All good. The only thing it was in the entrance outside too much smell to smoking cigarette. But in gral very good hotel
Stayed 3 nights in Oct 2023

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel with wonderful spaces
Stayed 3 nights in Oct 2023

10/10 Excellent

Luis

Stayed 3 nights in Sep 2023

6/10 Okay

RAMON

Traveled with partner
Liked: Staff & service
I thought it would be better for the price
Stayed 2 nights in Oct 2023

6/10 Okay

Aaron

Liked: Cleanliness
Not the best
The elevators were shakey and didn’t always respond to the floor you entered. It’s a fine hotel but aging quickly.
Stayed 1 night in Sep 2023

10/10 Excellent

Mirtha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around
Stayed 2 nights in Sep 2023

10/10 Excellent

Bijan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2023

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and big room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Awesome location, amazing choices for breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple flight attendants and pilots also stayed at this hotel. Cannot wait to get back and stay at this hotel next time we’re in Madrid.
Stayed 4 nights in Jul 2023

10/10 Excellent

Maria Ines

Stayed 1 night in Sep 2023

10/10 Excellent

MARTHA ELENA

Stayed 3 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day city break. Hotel very central and staff very welcoming, friendly and knowledgeable. Would definitely stay there again
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice front desk staff and even bartenders. Good location for travelers with children.. nearby sightseeing spots too
Stayed 1 night in Sep 2023

8/10 Good

Petar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

SUKHWINDER

Stayed 2 nights in Sep 2023

10/10 Excellent

Prashanti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay- amazing hotel
The hotel is fantastic!! All the staff are really friendly and helpful. The hotel is lovely, really modern and clean. We are a family 2x adults and 2x children (boys aged 13 and 14). We are staying in a Standard family room which is brilliant! It’s really spacious and had two single beds for the boys. The hotel is slightly away from the main bits in Madrid but only 20 min walk to Retiro park. 30 mins to Plaza Mayor. The hotel also had 3 metro stations within 5 mins walk. Would fully recommend this hotel to anyone.
Stayed 4 nights in Sep 2023

10/10 Excellent

Leia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Bogdan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Shashidha, East Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ikramullah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with excellent property condition. Bar and dinning at the rooftop were awsome. Little far from the main center city but feel safe and quiet. Transportation options were available outside the hotel. The only thing is WiFi dosen't work at some corner of the room but wasn't a big deal.
Stayed 3 nights in Aug 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Naveena

Liked: Cleanliness, staff & service, amenities
Excellent location and great breakfast. However the dated decor of the lobby, basement-like breakfast and room decor specially low beds with old style skirting casts a shadow on reliable and central famous hotel!
Stayed 4 nights in Aug 2023

10/10 Excellent

Jessica, West Orange

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As we made our way from New York to Madrid on an overnight flight, with our two children we were afraid that the hotel would not accommodate us into our room when we got in 3 hours ahead of our scheduled check-in. To our surprise they not only had the room available but also ready with the two extra beds for our girls. The pool, food and how the staff were with us and our children were incredible. Thank you for making our experience enjoyable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ulrike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic base for a few days sightseeing in Madrid. Very easy to get to from the airport and well connected to local transport. Everybody was really friendly, fantastic service throughout. Excellent breakfast buffet. Pool was small but great to cool down.
Stayed 4 nights in Aug 2023

10/10 Excellent

Felix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great, professional and very nice staff. We liked all during our 2 nights stay. Thank you!
Stayed 2 nights in Aug 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet and pleasant area and walkable into the centre. We found public transport options to be easy and reliable and took us where we wanted to go within Madrid quickly and easily. The hotel itself was lovely and the roof terrace with pool was most appreciated. After staying close to the railways station last year I definitely appreciated the quieter area this year.
Stayed 4 nights in Aug 2023

8/10 Good

Marlene

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room Service in this stay was lousy
Stayed 4 nights in Aug 2023