PROS: this hotel is located at a walking distance from Goya street, El Corte Ingles and some good restaurants and cafes. Breakfast buffet was very good, plenty of options including smoked salmon etc.
Reception staff was good, helpful when I tried to change rooms.
CONS:
*I found the rooms at this hotel quite dark, depressing, they are all the same (did not see the executive area), mine was considered exterior had a very small window overlooking a glass roof from the entrance (3d floor). I tried to change rooms and finally I stayed, first because the other rooms were worse and second, I was not planning to spend much time in the room anyway.
*Staff breakfast area: some of them quite rude. I left the table unattended while looking for coffee and when I came back the server was removing my plate and cleaning the table. No questions asked.
Do I plan to come back to Novotel? Not really.